topic Re: Search Function Broken in ArcGIS Online Questions

Search Function Broken

anna_garrett — Tue, 20 Apr 2021 16:00:06 GMT

We have a very, very basic web application for taxpayers to find their property by address or property ID. Since the update the search widget has been broken. Remaking the map document and remaking the app does nothing. I've opened a ticket but it's going nowhere.

Is there an alternative to the search widget or literally anything I can do to get my application back up and running? Is anyone else having this problem? It's a critical period in our year and I am getting more than a few angry phone calls.

Re: Search Function Broken

Anonymous User — Tue, 20 Apr 2021 16:15:06 GMT

Hi @anna_garrett what is your ticket #? I can follow up with our support team.

Re: Search Function Broken

anna_garrett — Tue, 20 Apr 2021 16:18:35 GMT

Hi Peter, the ticket number is 02787672.

I know everyone's having some level of problem and maybe that's what's slowing things down but it was just the absolute worst time of year for this to happen

Re: Search Function Broken

anna_garrett — Tue, 20 Apr 2021 16:23:12 GMT

Okay, I tried remaking the map again and the search function is back. I'm not sure what's wrong at this point.

Re: Search Function Broken

KellyHutchins — Wed, 21 Apr 2021 16:49:15 GMT

Do you know the name of the app you used?

Re: Search Function Broken

anna_garrett — Wed, 21 Apr 2021 16:54:00 GMT

I used the ArcGIS Web AppBuilder to generate the app from a map. I fixed the problem by remaking my map document and application from scratch, the person assigned to my case couldn't reproduce the problem.