topic Adding a basemap from ArcGIS online crashes my software in ArcGIS Online Questions https://community.esri.com/t5/arcgis-online-questions/adding-a-basemap-from-arcgis-online-crashes-my/m-p/80206#M3915 <HTML><HEAD></HEAD><BODY><SPAN>On my PC for work, I'm running ArcGIS 10.1 with SP1 installed.&nbsp; When I add the aerial photo basemap with transportation (the basemap that combines the World Imagery service, World Transportation, World Boundaries and Places) to any map I'm working on, ArcGIS crashes instantly.&nbsp; In an attempt to troubleshoot I've tried the following: add the basemap to a blank document; add the basemap to a map in-progress; co-worker adds the basemap and I open the document later.&nbsp; Those all result in ArcGIS crashing.&nbsp; The closest I've come to successfully using it is having my co-worker add the basemap and turning off that layer prior to me opening the map document.&nbsp; Under these circumstances I can open the document, but the moment I turn on the basemap layer, ArcGIS crashes.</SPAN><BR /><BR /><SPAN>I'm running Windows 7 Professional 32-bit, an Intel Core 2 Duo E8400 processor (3.0 GHz), and 4 GB RAM (only 3.5 are available).&nbsp; My co-worker is running Windows 7 Ultimate 64-bit, an Intel Core 2 Duo E8200 processor (2.66 GHz), and 8 GB RAM.&nbsp; It is my understanding ArcGIS is a 32-bit application and can therefore utilize a maximum of 2 GB of RAM, and I thought that maybe the basemap was utilizing all 2 GB of ram which potentially would not allow sufficient memory to everything else on my computer; but I have tried all that I listed previously while ArcGIS was the only application running and it still crashed.</SPAN><BR /><BR /><SPAN>Does anyone have an idea about what's going on?&nbsp; I'd like to get this resolved one way or another.&nbsp; I'm trying everything I can before re-installing ArcGIS as I do not have immediate access to the installation discs.</SPAN></BODY></HTML> Fri, 30 Aug 2013 12:54:49 GMT CraigEbersole 2013-08-30T12:54:49Z Adding a basemap from ArcGIS online crashes my software https://community.esri.com/t5/arcgis-online-questions/adding-a-basemap-from-arcgis-online-crashes-my/m-p/80206#M3915 <HTML><HEAD></HEAD><BODY><SPAN>On my PC for work, I'm running ArcGIS 10.1 with SP1 installed.&nbsp; When I add the aerial photo basemap with transportation (the basemap that combines the World Imagery service, World Transportation, World Boundaries and Places) to any map I'm working on, ArcGIS crashes instantly.&nbsp; In an attempt to troubleshoot I've tried the following: add the basemap to a blank document; add the basemap to a map in-progress; co-worker adds the basemap and I open the document later.&nbsp; Those all result in ArcGIS crashing.&nbsp; The closest I've come to successfully using it is having my co-worker add the basemap and turning off that layer prior to me opening the map document.&nbsp; Under these circumstances I can open the document, but the moment I turn on the basemap layer, ArcGIS crashes.</SPAN><BR /><BR /><SPAN>I'm running Windows 7 Professional 32-bit, an Intel Core 2 Duo E8400 processor (3.0 GHz), and 4 GB RAM (only 3.5 are available).&nbsp; My co-worker is running Windows 7 Ultimate 64-bit, an Intel Core 2 Duo E8200 processor (2.66 GHz), and 8 GB RAM.&nbsp; It is my understanding ArcGIS is a 32-bit application and can therefore utilize a maximum of 2 GB of RAM, and I thought that maybe the basemap was utilizing all 2 GB of ram which potentially would not allow sufficient memory to everything else on my computer; but I have tried all that I listed previously while ArcGIS was the only application running and it still crashed.</SPAN><BR /><BR /><SPAN>Does anyone have an idea about what's going on?&nbsp; I'd like to get this resolved one way or another.&nbsp; I'm trying everything I can before re-installing ArcGIS as I do not have immediate access to the installation discs.</SPAN></BODY></HTML> Fri, 30 Aug 2013 12:54:49 GMT https://community.esri.com/t5/arcgis-online-questions/adding-a-basemap-from-arcgis-online-crashes-my/m-p/80206#M3915 CraigEbersole 2013-08-30T12:54:49Z Re: Adding a basemap from ArcGIS online crashes my software https://community.esri.com/t5/arcgis-online-questions/adding-a-basemap-from-arcgis-online-crashes-my/m-p/80207#M3916 <HTML><HEAD></HEAD><BODY><SPAN>What you might try is disabling hardware acceleration within ArcMap.</SPAN><BR /><BR /><SPAN>Customize &gt; Data View &gt; Uncheck Enable hardware acceleration for supported layers. </SPAN><BR /><BR /><SPAN>You can also try updating your graphics card's driver to the latest version available.</SPAN><BR /><BR /><SPAN>Let me know if this helps, </SPAN><BR /><BR /><SPAN>- Daniel</SPAN></BODY></HTML> Fri, 30 Aug 2013 14:17:25 GMT https://community.esri.com/t5/arcgis-online-questions/adding-a-basemap-from-arcgis-online-crashes-my/m-p/80207#M3916 DanielStauning 2013-08-30T14:17:25Z Re: Adding a basemap from ArcGIS online crashes my software https://community.esri.com/t5/arcgis-online-questions/adding-a-basemap-from-arcgis-online-crashes-my/m-p/80208#M3917 <HTML><HEAD></HEAD><BODY><SPAN>Disabling hardware acceleration solved my problem.&nbsp; Thank you!</SPAN></BODY></HTML> Fri, 30 Aug 2013 14:51:16 GMT https://community.esri.com/t5/arcgis-online-questions/adding-a-basemap-from-arcgis-online-crashes-my/m-p/80208#M3917 CraigEbersole 2013-08-30T14:51:16Z