topic Re: The map is not available. Mozilla Firefox in ArcGIS Online Questions

The map is not available. Mozilla Firefox

ChrisRamser — Mon, 24 Sep 2012 19:27:41 GMT

I've been using a few embeded maps created using ARCGIS Online on the Austin Chamber's website and I've been running into users getting the message "The map is not available," particularly when using Mozilla Firefox. The error message does not happen all the time, in some cases, the map will load on a specific machine on one day and then won't on the next. We'd like an interactive map that is reliable and the frequency of the errors is higher than tolerable. Any ideas. Are we running into some limitations on number of instances the map can be viewed at one time?

Here's the link to the map:
http://www.austinchamber.com/do-business/greater-austin/real-estate/

Re: The map is not available. Mozilla Firefox

MikeMinami — Wed, 03 Oct 2012 16:24:19 GMT

your link to the map no longer works. Are you still having problems?

Thanks,

Mike

Re: The map is not available. Mozilla Firefox

ChrisRamser — Wed, 10 Oct 2012 18:52:50 GMT

Yeah we were considering subscribing to ARCGIS Online so we could embed these maps on our website, and our trial map still doesn't load most of the time in Mozilla. And I don't think we'd invest in a subscription unless it worked in all environments. Our map link has changed. The new link is below.

http://www.austinchamber.com/do-business/data-research/real-estate/

your link to the map no longer works. Are you still having problems?

Thanks,

Mike

Re: The map is not available. Mozilla Firefox

JonathanQuinn — Wed, 10 Oct 2012 20:51:33 GMT

I'm thinking that you may not have shared the map or the data within the map to everyone; when I click on the link to open the map, it brings me to ArcGIS.com and requires me to sign in. Can you make sure that both the map and the data within the map are shared with everyone?

Re: The map is not available. Mozilla Firefox

MikeMinami — Thu, 11 Oct 2012 15:28:26 GMT

I can see the problem. My guess is that the problem is related to the fact that the map is not visible when it gets created. Can you alternatively create the embedded map when the accordian is opened? Maybe using display:none on a div at startup?

Mike

Re: The map is not available. Mozilla Firefox

ChrisRamser — Wed, 24 Oct 2012 19:21:48 GMT

Yep the accordian structure was the problem. Thanks for the tip.

I can see the problem. My guess is that the problem is related to the fact that the map is not visible when it gets created. Can you alternatively create the embedded map when the accordian is opened? Maybe using display:none on a div at startup?

Mike