topic ArcGis Pro cannot authenticate in ArcGIS Online Questions https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-cannot-authenticate/m-p/753680#M36993 <HTML><HEAD></HEAD><BODY><P>I just purchased a personal license for ArcGIS Pro.&nbsp; I was able to install and license ArcDesktop with no issues.&nbsp; When I try to use ArcGIS Pro it asks me to login to the online web portal and when I do it tells me I am not authorized.&nbsp; Looking at all of the documentation there should be a tab in arcgis.com portal to authorize my user but my portal is a public only portal without this tab. &nbsp; This is the account I set up to be able to purchase the license in the first place.</P><P></P><P>I have contacted support and so far I have gotten a link to how to set up the software and then told to call the support line. However, a personal license does not have a support contract so i dont have calling id.&nbsp; How am I supposed to get someone from ESRI to help me?&nbsp; I am using my personal version to make sample to show some companies I work for why we need to get this software. </P><P></P><P>I fianlly got a reply that I had not activated my subscription for online.&nbsp; I know i clicked on an activation link but they are going to resend and I will see how that works.&nbsp; It seems like having the licensing split between two different areas is what causes a lot of confusion.</P></BODY></HTML> Mon, 05 Jun 2017 20:12:08 GMT ChrisRapp 2017-06-05T20:12:08Z ArcGis Pro cannot authenticate https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-cannot-authenticate/m-p/753680#M36993 <HTML><HEAD></HEAD><BODY><P>I just purchased a personal license for ArcGIS Pro.&nbsp; I was able to install and license ArcDesktop with no issues.&nbsp; When I try to use ArcGIS Pro it asks me to login to the online web portal and when I do it tells me I am not authorized.&nbsp; Looking at all of the documentation there should be a tab in arcgis.com portal to authorize my user but my portal is a public only portal without this tab. &nbsp; This is the account I set up to be able to purchase the license in the first place.</P><P></P><P>I have contacted support and so far I have gotten a link to how to set up the software and then told to call the support line. However, a personal license does not have a support contract so i dont have calling id.&nbsp; How am I supposed to get someone from ESRI to help me?&nbsp; I am using my personal version to make sample to show some companies I work for why we need to get this software. </P><P></P><P>I fianlly got a reply that I had not activated my subscription for online.&nbsp; I know i clicked on an activation link but they are going to resend and I will see how that works.&nbsp; It seems like having the licensing split between two different areas is what causes a lot of confusion.</P></BODY></HTML> Mon, 05 Jun 2017 20:12:08 GMT https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-cannot-authenticate/m-p/753680#M36993 ChrisRapp 2017-06-05T20:12:08Z Re: ArcGis Pro cannot authenticate https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-cannot-authenticate/m-p/753681#M36994 <HTML><HEAD></HEAD><BODY><P>With a Personal Use License, you will get a one-year ArcGIS Online Named User&nbsp;Account (1-user). You need to login to this account from browser, and you will be able to authorize ArcGIS Pro license to your user through Manage Licenses.</P><P><A class="link-titled" href="http://doc.arcgis.com/en/arcgis-online/administer/manage-licenses.htm#ESRI_SECTION1_F79D5C4244154934A4E8681A4F452E6B" title="http://doc.arcgis.com/en/arcgis-online/administer/manage-licenses.htm#ESRI_SECTION1_F79D5C4244154934A4E8681A4F452E6B">Configure licenses for one member: Manage licenses—ArcGIS Online Help | ArcGIS</A>&nbsp;</P></BODY></HTML> Tue, 06 Jun 2017 04:30:34 GMT https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-cannot-authenticate/m-p/753681#M36994 JayantaPoddar 2017-06-06T04:30:34Z