topic Re: Features not displaying in print from ArcGIS Online in ArcGIS Online Questions

Features not displaying in print from ArcGIS Online

BrianHiller — Tue, 11 Jul 2017 18:52:09 GMT

I am having issues printing from the Web Application builder print widget and the ArcGIS Online map viewer print function. Basemap layers will print fine, but features from my feature service are not being displayed in the image/file that is generated for printing.

When I try to print I get the labels from the features displayed, just not the symbols for the features.The feature service is a secured service running on our organization's 10.3.1 ArcGIS Server registered as an item within ArcGIS Online.

I get the same experience whether I use the print service available in ArcGIS Online or a print service running from our ArcGIS Server environment.

Attached is a screenshot generated from a print from the web application builder

And from ArcGIS Online directly:

Re: Features not displaying in print from ArcGIS Online

JohnPlunkett — Tue, 11 Jul 2017 20:30:46 GMT

What are the features in your feature service?

Point/Line/Polygon?

Do they have Z values enabled when you published them?

Re: Features not displaying in print from ArcGIS Online

BrianHiller — Tue, 11 Jul 2017 21:14:28 GMT

They are point features without the Z values enabled.

Re: Features not displaying in print from ArcGIS Online

JohnPlunkett — Tue, 11 Jul 2017 21:34:00 GMT

Ok, I have a ticket open with Esri Support where Z Enabled features won't print.

Is the Map Service public? - are you able to share it?

Have you looked at the Browser developer tools whilst printing - do you get any messages in the network console?

Re: Features not displaying in print from ArcGIS Online

BrettBlankner — Wed, 12 Jul 2017 18:17:14 GMT

I've had that problem before. Was more related to the items set to scale dependencies and the print scale was somehow slightly different than the map, and it turned itself off as a result.

Re: Features not displaying in print from ArcGIS Online

BrianHiller — Wed, 12 Jul 2017 18:31:38 GMT

The service is not public and does have editing enabled, I'm willing to share the link with you privately. Let me know where/how to share with you directly.

Re: Features not displaying in print from ArcGIS Online

KipoKipo — Wed, 24 Oct 2018 19:27:40 GMT

I was wondering if there is any updates/solution on this issue? I have the same issue with an ArcGIS online service which was published to AGOL as hosted feature layer. The print widget doesn't print all the layers show on the map.

Re: Features not displaying in print from ArcGIS Online

IanBridger — Fri, 07 Dec 2018 07:18:50 GMT

I'm also wondering if there is more on this, a solution please? I have an ArrcGIS Portal application with base mapping, a local graphic layer for drawing/annotating, and then a long list of case data layers. When printed from the widget the output only shows base mapping and graphics layer, not case layers.

Re: Features not displaying in print from ArcGIS Online

AgataZabolotny — Mon, 10 Dec 2018 01:54:08 GMT

I also have the same problem.

The print widget is only printing the basemap, no other layers. Please, does anyone have a solution for this?

Re: Features not displaying in print from ArcGIS Online

New_RiverLand_Trust — Tue, 22 Jan 2019 16:52:09 GMT

Did anyone end up finding a solution to this problem and possible causes? We have the same problem. I've checked the scale of the layers and nothing changes when I expand the scale. Thanks

Re: Features not displaying in print from ArcGIS Online

IanBridger — Wed, 06 Feb 2019 11:50:33 GMT

In my case, we figured (with ESRI UK Support helping eliminating everything else) that we needed to add both the Feature Services and the Map Service to the Web Map. We were only adding the feature services, which is great for everything except printing, which calls the Map Service. We assumed all along that it had a direct route through to the Map Service, but it didn't.

Re: Features not displaying in print from ArcGIS Online

diegocarvalho — Mon, 25 Feb 2019 18:06:37 GMT

I`m having the same issue! Have a Feature Layer with a few layers inside and a Map Image Layer with group of layers too, but only the Map Image Layer is displayed. Do you know of any other thread discussing this? ESRI didn't reply to this one yet?

Re: Features not displaying in print from ArcGIS Online

diegocarvalho — Mon, 25 Feb 2019 18:08:27 GMT

I'm having the same issue here, AGOL Feature Layers don't print, only my Map Image Layers

Re: Features not displaying in print from ArcGIS Online

ChetShuler — Wed, 03 Apr 2019 17:15:33 GMT

We just upgraded to 10.7 and had the same problem. I had to rebuild an one app. So I re-loaded my services to the map viewer and saved. Problem solved.

Re: Features not displaying in print from ArcGIS Online

KellyGerrow — Wed, 03 Apr 2019 19:35:40 GMT

Are you able to share the app and map?

Are you printing using ArcGIS Online or a web app created in ArcGIS Enterprise?

If in ArcGIS Online, are you layers exposed to the Internet?

-Kelly

Re: Features not displaying in print from ArcGIS Online

ToddFahning — Thu, 04 Apr 2019 15:34:34 GMT

Same print issues here surfaced. Interestingly one system map has the issue but another does not in the same org.

Re: Features not displaying in print from ArcGIS Online

ChetShuler — Thu, 04 Apr 2019 16:01:42 GMT

We upgraded and all the url were changed. BTW my IT guys did the installs. However after rebuilding one apps the print widget starting working.. So after that I rename all the old services and added back into the map viewer and all is fine..

Below is a link to my GIS Homepage. The Public Gallery is open to everyone.

https://cityofmiddletown.maps.arcgis.com/home/index.html

Re: Features not displaying in print from ArcGIS Online

ChetShuler — Thu, 04 Apr 2019 16:03:07 GMT

I copied this reply from the post from Kelly.

Below is a link to my GIS Homepage. The Public Gallery is open to everyone.

https://cityofmiddletown.maps.arcgis.com/home/index.html

Re: Features not displaying in print from ArcGIS Online

KellyGerrow — Thu, 04 Apr 2019 16:24:19 GMT

Hi Chet,

It looks like you are using a local print service. I'd suggest checking the error logs for the Server to see if that gives you any ideas on why this was failing earlier. Currently it looks to be working for me.

-Kelly

Re: Features not displaying in print from ArcGIS Online

ChetShuler — Thu, 04 Apr 2019 16:31:18 GMT

Well since I had to rebuild all the apps its water under the bridge for me.. My IT guys do not have much experience with ESRI products. I did check the site out for suggestions or fixes. So I thought I would post what I did to solve the problem. I was convinced it was a bug. Apparently not... I glad I stumbled and rebuilt a site. If not I probably would not be printing today.