topic Re: ArcGIS ESRI app crashing when I change symbols in ArcGIS Online Questions

ArcGIS ESRI app crashing when I change symbols

ChandraMiller — Fri, 30 Nov 2012 15:16:57 GMT

I am having problems with the ESRI app. My map is crashing the app. I created a map to just test out what the exact problem is. I have four layers added. The last layer was USGS Gages. The USGS Gages file is a point file and when I import it the symbols are red dots. Everything works great as long as I leave the USGS Gages symbols as the default red dot. When I change it to a purple dot, the app crashes when I open my map. Why is changing a symbol color causing the app to crash? Here is my map (with default symbols so it won't crash)- http://bit.ly/SznF5Z.

Thanks,

Chandra

Re: ArcGIS ESRI app crashing when I change symbols

JonathanQuinn — Fri, 30 Nov 2012 17:53:37 GMT

Are you using the ArcGIS for Android app or the ArcGIS for iOS app?

Re: ArcGIS ESRI app crashing when I change symbols

ChandraMiller — Fri, 30 Nov 2012 18:12:31 GMT

iOS. Here is the link to the map. It didnt display correctly in my first post. http://bit.ly/RlgxNG

Re: ArcGIS ESRI app crashing when I change symbols

JonathanQuinn — Fri, 30 Nov 2012 18:14:11 GMT

This is currently a bug:

[#NIM085622 Importing shapefiles into a web map and updating the renderer crashes the application.]

Uploading a shapefile into a webmap and changing the symbology will crash the webmap in the ArcGIS for iOS application.

Re: ArcGIS ESRI app crashing when I change symbols

ChandraMiller — Fri, 30 Nov 2012 18:21:47 GMT

How do I go about tracking the progress of this? Can I be notified when it has been fixed?

Re: ArcGIS ESRI app crashing when I change symbols

JonathanQuinn — Fri, 30 Nov 2012 18:23:18 GMT

Here is the link to the public information on the bug. Unfortunately, I have no information on when the bug will be fixed.

Re: ArcGIS ESRI app crashing when I change symbols

ChandraMiller — Fri, 30 Nov 2012 18:42:14 GMT

That link is not working for me. It just direct me to http://support.esri.com/en/login and then won't let me log in. I can get to http://support.esri.com/en/ (see attachment). Can I get to the pege (http://support.esri.com/en/bugs/nimbus/role/beta10_1/TklNMDg1NjIy) through there?

Re: ArcGIS ESRI app crashing when I change symbols

EricPollard1 — Fri, 30 Nov 2012 19:54:02 GMT

SOLUTION FOUND !
This has been a HUGE problem for me, ranging from the mobile app crashes occurring with .csv files loaded in the map, to shapefiles, and even occasionally ArcServer layers. This ALWAYS happens if you change anything such as formatting/symbols/etc. and will sometimes happen even if you don't change anything.

SOLUTION : Author a map in the arcgis.com viewer, add any files and change any symbols/formatting/thing you want, save the map, re-open the map in arcgis explorer online, save the map in explorer online by hitting the save button. Now re-open the map in arcgis.com viewer and hit save. DONE.

The map will work in any of the mobile apps now, android or iOS. This goes for both the ArcGIS mobile app and the BAO mobile app.
It has something to do with the way in which explorer online "converts" the data to a readable format, but you cannot just open it after you save it in explorer online, you must re-save it in the arcgis.com viewer so the apps see your map as "readable". Clearly a bug in the way the arcgis.com map viewer saves things, but explorer online fixes it!

Re: ArcGIS ESRI app crashing when I change symbols

MattClarke — Fri, 07 Dec 2012 13:47:10 GMT

I have tried the posted solution with marginal success. While yes the map will now open in a mobile device using the ArcGIS app it does not show the shapefile symbols dynamically. If I pan move or zoom then the symbols vanish, until I go to the layers panel and turn them off and back on. When I tried to log into ArcGIS online and open the map in question it crashed and closed instantly.

Any thoughts?

Re: ArcGIS ESRI app crashing when I change symbols

MikeMinami — Fri, 07 Dec 2012 17:08:24 GMT

mttclrk,

Can you share the link to your map?

Mike

Re: ArcGIS ESRI app crashing when I change symbols

MattClarke — Fri, 07 Dec 2012 17:45:20 GMT

I have shared the map in question with Mike...however I have also found another "work around"....that is to add my layers in ArcGIS Explorer online and then save and bring them over to the viewer...this has allowed me to open the map with out crashing on to separate iOS devices...an iPhone and an iPad running different iOS releases.

Now does anyone know how to allow editing of the point attributes in the ArcGIS app?

Thanks!

Re: ArcGIS ESRI app crashing when I change symbols

RussRoberts — Fri, 07 Dec 2012 17:57:11 GMT

You will need to use ArcGIS Server Feature Service or AGOL Hosted Feature Service to be able to perform data collection/edits on the ArcGIS for iOS, Android and Windows Phone apps. The apps cannot edit imported shapefiles, csvs or gpx files and map notes layers.

Cheers
Russ

Re: ArcGIS ESRI app crashing when I change symbols

MattClarke — Fri, 07 Dec 2012 18:48:30 GMT

Thanks Russ...you helped jog my memory I didnt see an edit option under the ArcGIS app but I was seeing it while logged into the ArcGIS Online while on the mobile device.

Quick update...Safari is still having issue opening the map once it is clicked under my content. The page starts to load then fails...brilliantly.

Re: ArcGIS ESRI app crashing when I change symbols

MikeMinami — Fri, 07 Dec 2012 18:49:42 GMT

I'm not finding any map you shared with me...

Thanks,

Mike

Re: ArcGIS ESRI app crashing when I change symbols

ChrisMoore — Tue, 11 Dec 2012 14:05:05 GMT

We've encountered the same problem but have found a workaround. The problem seems to surface when the Use box within the Change Symbols box is set to "A Single Symbol".

When you get to the Change Symbols box, make the Use field "Unique Symbols" and then choose a field from within your dataset upon which to base your symbology. Before uploading a shapefile, I've taken to adding a field that contains the same value for all records. When I change the symbology within arcgis online, I base the change on this field and it allows me to give the same symbology to all records.

Re: ArcGIS ESRI app crashing when I change symbols

ChandraMiller — Tue, 11 Dec 2012 19:09:07 GMT

SOLUTION FOUND !
This has been a HUGE problem for me, ranging from the mobile app crashes occurring with .csv files loaded in the map, to shapefiles, and even occasionally ArcServer layers. This ALWAYS happens if you change anything such as formatting/symbols/etc. and will sometimes happen even if you don't change anything.

SOLUTION : Author a map in the arcgis.com viewer, add any files and change any symbols/formatting/thing you want, save the map, re-open the map in arcgis explorer online, save the map in explorer online by hitting the save button. Now re-open the map in arcgis.com viewer and hit save. DONE.

The map will work in any of the mobile apps now, android or iOS. This goes for both the ArcGIS mobile app and the BAO mobile app.
It has something to do with the way in which explorer online "converts" the data to a readable format, but you cannot just open it after you save it in explorer online, you must re-save it in the arcgis.com viewer so the apps see your map as "readable". Clearly a bug in the way the arcgis.com map viewer saves things, but explorer online fixes it!

This work around was working successfully until last Friday afternoon. I didn�??t change anything in my map and now the app is crashing again. Is this issue being worked on? Did anyone else have the problem reemerge?

Chandra

Re: ArcGIS ESRI app crashing when I change symbols

MattClarke — Thu, 13 Dec 2012 13:41:53 GMT

I dont even have the option now to open my content up in the ArcGIS online. I am given two options ArcGIS.com Map Viewer and ArcGIS Desktop. What gives?

Re: ArcGIS ESRI app crashing when I change symbols

MattClarke — Mon, 17 Dec 2012 19:01:01 GMT

No seriously, I am no longer able to view ArcGIS Explorer as an option for my content. What is the deal?

Re: ArcGIS ESRI app crashing when I change symbols

chris_miller_alaska — Tue, 18 Dec 2012 00:11:39 GMT

I am having the same issue...our Explorer Online maps can only be opened through the direct link. It's no longer an option from within ArcGIS.com Just a hunch...but it appears that the recent update is just one step closer to phasing out ArcGIS Explorer altogether. ESRI has been making it harder and harder to access Explorer Online since they removed the Explorer link from the ArcGIS.com Home page in June.

If this is the case, ESRI please don't keep you users in the dark. A lot of time/resources have been directed towards Explorer Online development.

Re: ArcGIS ESRI app crashing when I change symbols

MattClarke — Thu, 20 Dec 2012 12:18:54 GMT

Well, its a Christmas miracle...ArcGIS Explorer is back as an option.