topic Re: Error Reading Package Contents from ArcGIS online in ArcGIS Online Questions

Error Reading Package Contents from ArcGIS online

ChristinaHupy — Mon, 04 Oct 2010 13:52:38 GMT

I have a student who can logon onto ArcGIS online using her global user account from ArcMap (v10). She tries to add data from ArcGIS online from ArcMap (v10), clicks on any of the available maps, it appears to load, and then she recieves an error stating "Error Reading Package Contents". She has tried this on several machines on different days. All other students are able to open the ArcGIS online layers via ArcMap (v10) with no problems.

Any suggestions?

Thanks,
Christina Hupy

Re: Error Reading Package Contents from ArcGIS online

Anonymous User — Tue, 05 Oct 2010 04:26:49 GMT

Christina,

Can you share the layer package with me, so I can test it?

There shouldn't be any issues with an individual account consuming content.

Thanks,
Andrew

Re: Error Reading Package Contents from ArcGIS online

ChristinaHupy — Wed, 06 Oct 2010 18:29:37 GMT

Andrew,
She is just trying to add one of the basemaps, the bing aerial images. She recieves this error no matter what layer she is trying to add! She tried again today and is recieving the same error while none of my other students have thisproblem.

Any ideas?

Christina,

Can you share the layer package with me, so I can test it?

There shouldn't be any issues with an individual account consuming content.

Thanks,
Andrew

Re: Error Reading Package Contents from ArcGIS online

Anonymous User — Wed, 06 Oct 2010 19:10:06 GMT

Hi Christina,

I can't think of a reason why a single account would have problems opening the public basemaps. Does she have problems using the basemap when she's not signed into ArcGIS.com?

Andrew

Re: Error Reading Package Contents from ArcGIS online

jessebelcher — Wed, 27 Oct 2010 15:29:18 GMT

I am having the same problem. It does not matter if i am singed in or not. This is using desktop Editor 10.

Re: Error Reading Package Contents from ArcGIS online

MarkSmith1 — Fri, 29 Oct 2010 15:02:02 GMT

I'm having the same problem. ArcEditor 10. Not matter what basemap I try to add (bing, arcgis online) I get the "Invalid package" error. None of my co-workers are having a problem adding basemaps.

Re: Error Reading Package Contents from ArcGIS online

ChristopherClement — Wed, 03 Nov 2010 14:18:56 GMT

I have been getting the same message. I am working at home going through a vpn. Dont know if that has anything to do with it. (v10)

Re: Error Reading Package Contents from ArcGIS online

Anonymous User — Wed, 03 Nov 2010 15:15:20 GMT

Hi Chris,
The VPN could have something to do with it, were still looking for more details on what's causing this.

Are you only having problems with layer packages, or can you not access services as well?

Andrew

Re: Error Reading Package Contents from ArcGIS online

JonathanBailey — Thu, 02 Dec 2010 19:22:11 GMT

I have the same issue with basemaps.

ArcGIS 10 SP1
Win 7-64

Re: Error Reading Package Contents from ArcGIS online

MikeMinami — Fri, 03 Dec 2010 15:54:56 GMT

How about accessing the basemaps through this link? Does it work for you?

http://links.esri.com/arcgisdesktop/en/arcmap931/layers

This link provides access to layer files (LYR), rather than layer packages (LPKs).

Thanks,

Mike

Re: Error Reading Package Contents from ArcGIS online

AmberAllardyce — Tue, 08 Feb 2011 15:46:55 GMT

Was there ever a solution for this? I am having the same issue on a new workstation running Windows 7 64 bit

Re: Error Reading Package Contents from ArcGIS online

LouiseDuffy1 — Wed, 09 Feb 2011 12:16:35 GMT

Was there ever a solution for this? I am having the same issue on a new workstation running Windows 7 64 bit

I am wondering the same thing!! I have never used this option before, but I have a project where this this would be quite helpful. Anyone figure this out?

Re: Error Reading Package Contents from ArcGIS online

BrianPeters1 — Mon, 14 Feb 2011 18:53:57 GMT

Same problem? any solutions?

Re: Error Reading Package Contents from ArcGIS online

mikeatkinson — Fri, 18 Feb 2011 11:34:00 GMT

Same problems here in Scotland.

Is anyone at ESRI monitoring this thread? It looks like it has been quietly dropped......?

We can read the .lyr files OK into bothe 9.3.1 and v10 - but the layer packages just return the Headline error.

Re: Error Reading Package Contents from ArcGIS online

KrisMcKee — Mon, 21 Feb 2011 03:20:14 GMT

Hi,
Did this issue get resolved?
I am receiving the same error when attempting to add a base map in v10 (SP1).

Re: Error Reading Package Contents from ArcGIS online

AmberAllardyce — Wed, 23 Feb 2011 17:54:11 GMT

For those of you running Windows 7: if you have redirected your My Documents folder to a network drive you will not be able to use the basemaps or ArcGIS Online. Windows 7 does not allow you to index a mapped drive and the map packages do use indexing. The only way we have found to get around this is to have your My Documents folder pointing your local hard drive.

Re: Error Reading Package Contents from ArcGIS online

RamonLeal_Pessoa — Wed, 02 Mar 2011 00:14:19 GMT

I think that i don´t have redirected my Docment folder... I´m using Windows 7 Professional and received the same error.

Any "How to" for solve this problem???

For those of you running Windows 7: if you have redirected your My Documents folder to a network drive you will not be able to use the basemaps or ArcGIS Online. Windows 7 does not allow you to index a mapped drive and the map packages do use indexing. The only way we have found to get around this is to have your My Documents folder pointing your local hard drive.

Re: Error Reading Package Contents from ArcGIS online

TerryWatson — Thu, 03 Mar 2011 03:50:47 GMT

Same problem here...Win7 loads globe basemaps no problem...in Vista cannot open any packages, yet the program loads with the default basemap (Imagery) no problem. Getting the same error msg shown above.

--TW

Re: Error Reading Package Contents from ArcGIS online

BrianKratcha — Thu, 17 Mar 2011 12:15:44 GMT

I ran the install CD and ran a repair and I was able to get mine to work again.

Re: Error Reading Package Contents from ArcGIS online

AimeeMandeville — Thu, 17 Mar 2011 14:47:37 GMT

We are having the same problem here --- I think it has something to do with the layer packages wanting to "unpack" in the default home directory? --
C:\Documents and Settings\aimee.EDC\My Documents\ArcGIS\Packages\

Is there a way to change the settings so that the unpacking from ArcGIS online can be directed to a different directory? We are in a teaching lab and we do not have access to write to this area.

Aimee