topic Re: Unable to delete data from my organisation account in ArcGIS Online Questions

Unable to delete data from my organisation account

GregoryBeswick — Tue, 19 Dec 2017 15:30:31 GMT

Dear all,

I've got a problem to delete content from our AGOL organisation account (I'm the administrator and owner of the data). When I try to delete the feature layer (hosted), I receive this error "unable to delete item". The data does not have the "delete protection" activated so I don't understand why I can't delete my own data. Do you have any advice to give me?

Thank you for you help.

Re: Unable to delete data from my organisation account

CarmelConnolly — Tue, 19 Dec 2017 16:43:21 GMT

Hi Gregory,

Are you able to open and view the Feature Layer in a web map?

Are you able to edit it? If you can't do any of these functions, they layer might have corrupted which is very unusual.

Have you tried using this tool to delete it?: https://marketplace.arcgis.com/listing.html?id=c34019b0623041608df4d06970a7a96a

Otherwise it might be possible for Esri Inc to delete the item if you log a support case through your local Tech Support team.

Carmel

Re: Unable to delete data from my organisation account

GregoryBeswick — Tue, 19 Dec 2017 16:54:56 GMT

Hi Carmel,

Thank you for your help.

I can open and view the Feature Layer in a web map and I'm also able to edit it so the layer must not be corrupted.

I will try the Admin Tools for ArcGIS Online. Let's hope it will work.

Thank you again,

Gregory

Re: Unable to delete data from my organisation account

KellyGerrow — Tue, 19 Dec 2017 17:08:56 GMT

Esri Technical Support‌, can help you with this. Just call the number below and provide your subscription ID.

Esri Support Contact Support

-Kelly

Re: Unable to delete data from my organisation account

GregoryBeswick — Tue, 19 Dec 2017 17:13:14 GMT

Hi Kelly,

Since the Admin Tools didn't work, I will call the technical support.

Thank you for your help,

Gregory