topic Re: Can not save my web maps in ArcGIS Online Questions

Can not save my web maps

XanderWang — Fri, 13 Dec 2013 17:22:28 GMT

I am unable to save my online maps which is created through ArcGIS Online service. I tried to click on the save menu. For the first and second times, there was no response. It popped up a window on the third click. After I entered necessary info and clicked the save button, it was showing "Saving map to my content", but it was stuck there and no response any more.

I did successfully save my maps about one week ago in the say way. But don't know why it is not working now. I guess there might be some problems with your servers?

Re: Can not save my web maps

MikeMinami — Fri, 13 Dec 2013 22:04:40 GMT

I don't know why saving didn't work for you. We have not been experiencing any issues. Perhaps there was an internet connection issue? If you continue to have problems, let us know.

Thanks,

Mike

Re: Can not save my web maps

XanderWang — Fri, 13 Dec 2013 23:38:11 GMT

Hi Mike,

I have tried again but I got the same problem. Is this because there are many layers in my map?

I am not sure if it is the internet problem, I will try other networks later.

Thanks.

Xander

[ATTACH=CONFIG]29871[/ATTACH]

Re: Can not save my web maps

XanderWang — Mon, 16 Dec 2013 02:26:03 GMT

Hi Mike,

I have tried to save my online map through several computers, unfortunately I got the same results - no response at all.

I also noticed that the zoom slider of the map viewer (http://www.arcgis.com/home/webmap/viewer.html?webmap=####) now becomes into four buttons: + (zoom in), default extent, - (zoom out), find my location. I remembered that there was a slider before.

Thanks.

Xander

Re: Can not save my web maps

StormySupiran — Mon, 16 Dec 2013 12:58:19 GMT

I am also having the same problem with my map online. Every time I go to hit save, nothing happens and it just stays there. I also notice it seems to lock the map up in the way that I can not select anything from the ArcGIS drop down menu. I first noticed this problem last Thursday 12/12. I have used this map for over a year with no problem till now. Any insight into this would be helpful.

Thanks,
AlexValunet

Re: Can not save my web maps

DanielEstrada — Mon, 16 Dec 2013 13:22:31 GMT

I am also experiencing the inability to save my maps to AGOL. It takes several tries to even get the Save As dialog box to pop up and then it will not save but just get stuck in "Saving to my content."

I have tried cleaning the cache and restarting and nothing has cleared up.

Daniel

Re: Can not save my web maps

MikeMinami — Mon, 16 Dec 2013 15:12:02 GMT

What kind of accounts do you have, public (free) account or subscription?
What browser and version are you using?
Are you editing existing web maps or creating new ones?

Thanks,

Mike

Re: Can not save my web maps

StormySupiran — Mon, 16 Dec 2013 15:24:16 GMT

It's a subscription account
I'm using Google Chrome Version 31.0.1650.63 m
and editing an existing map that I created.

Thanks,
Alexvalunet

Re: Can not save my web maps

MikeMinami — Mon, 16 Dec 2013 15:29:31 GMT

Alexvalunet,

Any chance you can share your map with everyone and post the URL here?

Thanks,

Mike

Re: Can not save my web maps

JerryGarcia1 — Mon, 16 Dec 2013 17:34:55 GMT

I am having the same problem. Tried on several different computers. Also can not navigate to my content or my groups.

Re: Can not save my web maps

JerryGarcia1 — Mon, 16 Dec 2013 17:43:47 GMT

Tried in every browser. Still not working.

Re: Can not save my web maps

MikeMinami — Mon, 16 Dec 2013 17:46:38 GMT

Jerry,

What kind of account do you have?
Can you try aggressively clearing your browser cache?

Thanks,

Mike

Re: Can not save my web maps

JerryGarcia1 — Mon, 16 Dec 2013 18:06:58 GMT

I have an organization account. Just cleared my cache...no dice.

Re: Can not save my web maps

MikeMinami — Mon, 16 Dec 2013 19:11:30 GMT

Jerry,

You aggressively cleared your cache? In Chrome, it's "since the beginning of time", deleted all saved content, etc?

So you can't see any of your content or groups?
Is everyone in your organization having this problem or just you?
Do you recall when you were last able to access your content?
Have you made any changes that could have affected your access?

I suggest you call Esri Technical Support. The issue appears to be beyond what we can solve in the forums.

Thanks,

Mike

Re: Can not save my web maps

MikeMinami — Mon, 16 Dec 2013 19:17:14 GMT

Alexvalunet,

We have found this public map authored by you:

http://www.arcgis.com/home/webmap/viewer.html?webmap=ee0c9a1406474ca98cb82ec3de2f2530

where it can't be saved. It turns out there is a problem with the layer, one of the features in it has a null geometry. We can make a fix to work around the problem, but the real problem is how did the layer end up this way.

How did you add this layer to the map? Did you upload a shapefile? There may be an error in the shapefile.
Did you subsequently edit the layer in the web map?

If you have the original data to share, we can take a look.

Also, we can fix this web map and remove the bad feature (you can't see it anyway). Let us know.

Thanks

Mike

Re: Can not save my web maps

StormySupiran — Mon, 16 Dec 2013 19:43:18 GMT

Mike

Thanks for the insight, After looking back at my data I found the null value you were talking about. Not sure how that ended up there, but I deleted it out. and reloaded the shapefile ( I upload a zipped shapefile) and it seems to be working now. The error must have come about in my last upload. But anyway, that seems to have solved my problem, and like you said it wasn't something visible. Thanks again for your help Mike

Thanks,
Alexvalunet

Re: Can not save my web maps

JerryGarcia1 — Tue, 17 Dec 2013 11:05:03 GMT

I did clear my cache.

It is similar to one of the other posts. After I try to save AGOL freezes some components of the map (groups, my content, ect..) I can still do a "save as" which makes a copy of the map but I have a web making application based on the map I am trying to change. AGOL was working fine for me until yesterday. I will send out some emails this morning to see if other folks in the city I work for are having the same problem.

Re: Can not save my web maps

XanderWang — Tue, 17 Dec 2013 15:12:12 GMT

Hi Mike,

I tried to do "Save As" for this web map:
http://www.arcgis.com/home/webmap/viewer.html?webmap=774cd11e03f24f4fa1a780c0416d3a53

But there was no response at all, would you please help check if this is because there are something wrong with the map layers? Or else it is the problem of ArcGIS Online itself?

Thanks.

Xander

Re: Can not save my web maps

JerryGarcia1 — Tue, 17 Dec 2013 15:31:19 GMT

After checking out the rest of my maps it is clear that any map where I uploaded a shapefile can no longer be saved. Any map where the map service is on our server is fine. So Mike, does that mean I have to remake all of those maps? They worked last week. I guess it has to do with the new update.

Re: Can not save my web maps

MikeMinami — Tue, 17 Dec 2013 16:00:33 GMT

Jerry,

Can you share one of your maps publicly so I can try to do Save As?

Thanks,

Mike