topic Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK in ArcGIS Online Questions

TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Honolulu_Land_Information_Syst — Thu, 21 Feb 2013 18:19:44 GMT

We are trying to upload a Tile Map Package to our ARCGIS online account. However we have had no success and now we have the error below. What is the cause of this error and what alternatives do we have to upload our Tile Map Package.

Sherwin

Error

Unable to load
http://cchnl.maps.arcgis.com/sharing/content/users/holisgis/addItem status: 503

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

MikeMinami — Fri, 22 Feb 2013 19:31:26 GMT

How big is your tile package? Do you have a full subscription or a trial? Does this happen with all tile packages you try to upload? What web browser are you using?

Can you share the package with us so we can try?

Thanks,
Mike

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Honolulu_Land_Information_Syst — Mon, 25 Feb 2013 20:27:46 GMT

Hi Mike

The Tile Map Package is about 795MB. It is a map of the island of Oahu. Yes we do have a full subscription. I have tried with other Tile Map Packages (300MB and 500MB) and still the same error.

I am unable to ADD ITEM (the 795MB) as well as the other (300MB and 500MB) Tile Map Packages

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Honolulu_Land_Information_Syst — Mon, 25 Feb 2013 20:30:02 GMT

Also we tried uploading with Primary Firefox Version 19 and Google Chrome.

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Anonymous User — Wed, 27 Feb 2013 15:58:51 GMT

When you generate the tpk from ArcMap, choose the option to upload it to AGOL. We have loaded tpk's larger than 30GB this way. If the package is already created, try running the Share Package tool located in the Data Management Tools toolbox, within the Package toolset.

Cheers,
Andrew

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Honolulu_Land_Information_Syst — Tue, 12 Mar 2013 02:36:39 GMT

We have tired that method previous and tried it again last week.

We gone though Arc Catalog to Manage Tiles and still we are getting stuck at making the higher level tiles.

We are getting either the

2.50% of the tiles are available or

7.49 of the tiles are available

This the Tile Map Services URL http://cchnl.maps.arcgis.com/home/item.html?id=c81add4937774c248978d02214f60c71

We are perplexed on why ARCGIS online is not working to produce our Map Service from our TMP.

Sherwin

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Anonymous User — Fri, 15 Mar 2013 22:18:43 GMT

Hi Sherwin,

If you use the Manage Tiles tool from the Item Page, can you get the layers to unpack as expected?
Are you able to share the uploaded .mpk publicly or would you be willing to invite me to your organization so I can see it?

Thanks,
Andrew

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Anonymous User — Mon, 18 Mar 2013 20:22:15 GMT

We are getting either the

2.50% of the tiles are available or

7.49 of the tiles are available

Sherwin

You have to be really careful with data view extents and clipping. I ran into a bunch of issues with tiles not showing up. The culprit was 1. I had the data in my map "clipped" to a certain dataset using the data frame properties. Big no no. 2. Make sure you're zoomed out to show the entire area you need tiles created for. When generating the tile package I was zoomed into a specific area of my map and the tile creation uses whatever is showing in your data frame.

So if your larger scale (1:25,000 or larger) tiles aren't generating, I'd check your extents and clipping. And your scale ranges.

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Honolulu_Land_Information_Syst — Tue, 19 Mar 2013 00:40:28 GMT

We do not have Clip Options in the Data Frame and we were zoomed out to the extent of the island/county when we created the Map Tile Package so those bases are covered. I tried using the "Manage Map Server Cache Tiles" tool in ArcCatalog today and got a 001390 error code: Failure to generate the complete cache.
[ATTACH=CONFIG]22720[/ATTACH]

As you can see in the screenshot it also says that the "workspace is not connected". Not entirely sure what that could mean since it still appears that we are logged in to our ArcGIS Online account. At this point we have to submit a Support Request to ESRI. I will post the results here when we have a resolution.

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Anonymous User — Tue, 19 Mar 2013 18:13:56 GMT

We do not have Clip Options in the Data Frame and we were zoomed out to the extent of the island/county when we created the Map Tile Package so those bases are covered. I tried using the "Manage Map Server Cache Tiles" tool in ArcCatalog today and got a 001390 error code: Failure to generate the complete cache.
[ATTACH=CONFIG]22720[/ATTACH]

As you can see in the screenshot it also says that the "workspace is not connected". Not entirely sure what that could mean since it still appears that we are logged in to our ArcGIS Online account. At this point we have to submit a Support Request to ESRI. I will post the results here when we have a resolution.

I've created about a dozen map tile packages now and i've never used the tool before. I just do it right from the File menu in Desktop. After figuring out the extent and clip options I've never had issues, and some of my tile packages were pretty large. Good luck.

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

ErmelindaEspinoza — Mon, 29 Jul 2013 12:08:19 GMT

We are trying to upload a Tile Map Package to our ARCGIS online account. We created the Tile Package locally and are trying to upload it with the Add Item option to My Content. The file size is 24 GB. We are getting the error " Unable to load http://................. status:0. We also tried running the Share Package tool located in the Data Management Tools toolbox, within the Package toolset and we got a ERROR 999999 : Error executing function.

Our first try was to generate the tpk from ArcMap choosing the option to upload it to AGOL, but we had some network problems when the package was uploading above than 50% and the process canceled, so we decided to create the package locally and later upload it.

We did some testing with a smaller tpk (4 MB) and it worked fine.

We have a full subscription to AGOL.

How can we solve this problem?

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Anonymous User — Mon, 29 Jul 2013 16:42:52 GMT

Uploading a 24GB package via 'My Contents' will fail, as you cannot upload files this way larger than 10mb.

You are on the right track using the Share Package GP tool, and it might be worth trying from a different network location. (Home or External Office connection) You could also check with your IT Department to see if they are killing large request after XX amount of time, and ask them to monitor your upload.

If you continue to have issues uploading on a different network, please let us know.

Andrew

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Anonymous User — Wed, 07 Aug 2013 16:45:30 GMT

Uploading a 24GB package via 'My Contents' will fail, as you cannot upload files this way larger than 10mb.

Andrew

I've uploaded tile packages through the my contents that were 100-200mb in size, so not sure where you're getting your 10mb limit from.

Re: TILE MAP PACKAGE TO ARCGIS ONLINE DOES NOT WORK

Anonymous User — Wed, 07 Aug 2013 18:16:17 GMT

Hi Nathan,

The actual file size limit to upload is 256mb for a single file, but some browsers/networks may limit this closer to 10. If you have problems publishing from the browser, you need to use Desktop as it will send the data up in chunks.

Andrew