topic Re: Issues with on premise content in Microsoft Edge Browser? in ArcGIS Online Questions

Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Thu, 03 May 2018 16:03:57 GMT

Hi Esri/GeoNet Community,

We're looking for anyone who may have experienced or may be currently experiencing this same issue.

When we view any ArcGIS Online application (Map Viewer, Operations Dashboard, WAB) with on premise content (hosted on our internal ArcGIS Server) using the Microsoft Edge Browser it results in an error displaying the data. In AGOL Map Viewer or WAB it states that "The layer can not be added to the map." In Operations Dashboard the data simply cannot be displayed, and results in an error message "Not Fully Configured". (Please see attached)

We do not have this issue in any other browsers, Chrome, IE, Firefox, and Safari all work without issue.

We have been able to narrow down that this is strictly an internal network issue (everything is accessible off the network) and confirmed that this is not a firewall issue. We have also confimed with IT that our organization has no restrictions set on our Edge Browsers as well.

One more detail, when using Fiddler this content is viewable and results in no errors or issues. We are aware that Fiddler inserts it's own certificate, but are not sure how we can use this evidence.

We are working closely with our IT department as well, but they are just as puzzled as we are.

Thank you!

Re: Issues with on premise content in Microsoft Edge Browser?

BillFox — Thu, 17 May 2018 23:41:22 GMT

Hi Amanda,

We are getting the same results with AGOL Dashboard.

Only the edge web browser acts like that.

Even Safari on iPad works fine.

Did you find out what the issue is?

-Bill

edge browser‌ operations dashboard‌ Operations Dashboard for ArcGIS

Re: Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Fri, 18 May 2018 13:58:55 GMT

Hi Bill,

I'm so sorry to hear you are experiencing this same issue. We're seeing that exact same behavior, but we have still not discovered the cause or a solution. Our IT team has been looking deeper into the behavior but we haven't had much progress. I'll keep this thread updated if we do discover the solution.

Best,

Amanda

Re: Issues with on premise content in Microsoft Edge Browser?

KaiFunahashi1 — Fri, 25 May 2018 16:01:05 GMT

Hi all,

I am seeing a similar problem on one of my ArcGIS online maps and dashboards and am wondering if this is the same bug. On Google Chrome (ver. 66.0.3359.181), I see the "...cannot be added to the map" and "Not fully configured" issues as you both do, but the difference for my case is that this problem also persists for Firefox; the dashboard works fine on Safari. This is currently happening with only one map/dashboard. Here is what is especially peculiar for my case, however: Yesterday the map/dashboard worked just fine on Google Chrome. I shut my computer down and retired for the night; this morning, it doesn't work the same and returns "Not fully configured" and "...cannot be added to the map"... quite perplexing.

On another note, a different map/dashboard worked just fine on Google Chrome but did not work on Safari, though that was a couple of weeks ago... right now, this map/dashboard works on both browsers without any problems.

Have you also noticed a change between the days in how the maps/dashboards are able or unable to operate? Any suggestions and ideas welcome. Thank you for your help!

All the best,

Kai

Re: Issues with on premise content in Microsoft Edge Browser?

BrianFausel — Wed, 30 May 2018 20:45:24 GMT

Our organization is also experiencing this problem. The AGOL-hosted web apps that are consuming local (on-premise) ArcGIS Enterprise REST map services have these testing results:

Do NOT work in Edge when viewed in-network on-premise. The AGOL-hosted content and app buttons show up, but the Enterprise map services do not.
DO work in all other browsers tested (Chrome, Firefox, IE) when viewed in-network on-premise.
DO work in all browsers, including Edge, when viewed outside of our network.
Do NOT work in Edge when viewed outside of our network while on a MS VPN. The AGOL-hosted content and app buttons show up, but the Enterprise map services do not.

I have worked with both Esri Support and our IT Department and haven't been able to determine where the fix is. I have a *theory* it could be related to mixed content / mixed security. Our Enterprise REST map services are HTTP (currently), while the AGOL web map and Esri-hosted data is HTTPS. But again, I haven't been able to get to the bottom of this. In the meantime, we have instructed our users not to use Edge.

Re: Issues with on premise content in Microsoft Edge Browser?

DerekLaw — Thu, 31 May 2018 17:46:08 GMT

All,

With respect to the web browser-based Operations Dashboard for ArcGIS app, I am sorry to hear about your issues with using it in Microsoft Edge web browser. We have identified several bugs and are actively working to resolve issues.

To help us investigate, can you please contact Esri Tech Support and open an issue - with repro steps? The more info we can get, the better it will help us.

@Amanda - Nice dashboad app in the screenshot you posted, any chance it is publicly accessible? I would be interested in checking it out.

Thanks,

Re: Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Thu, 31 May 2018 18:26:33 GMT

Hi Derek,

Thanks so much for the response!

Unfortunately we have already opened a case with support and since closed it since they mentioned they were unable to assist us since it's an 'internal issue' (Case # 02107067). This is why we turned to GeoNet to see if any other organizations may also be experiencing this issue, and if they resolved it. As it seems from the above threads, we are not the only organization facing currently facing this issue.

In addition, you're in luck our dashboard is publicly accessible. Here's the link: Operations Dashboard for ArcGIS

Thanks,

Amanda

Re: Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Thu, 31 May 2018 18:29:34 GMT

Hi Brian,

That's a good theory and could be part of the issue for your organization. The only catch is, our REST map services are HTTPS and we are still experiencing this issue.

Re: Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Thu, 31 May 2018 18:35:41 GMT

Hi Kai,

That is very peculiar behavior. We haven't had any fluctuation in behavior on our end but it definitely sounds very similar to our issue.

Re: Issues with on premise content in Microsoft Edge Browser?

BrianFausel — Thu, 31 May 2018 21:09:12 GMT

Hi Derek,

We had a support case open and since closed as well (#02094066). We tried a variety of things and were not able to nail anything down. The case was left with a question for our IT to see if there was any device on the network that might be caching requests between the internal Edge browser and the ArcGIS Server. IT is not aware of any device doing that, though he was not able to rule out the firewall as a possible problematic source. We'd be happy to be a test site for the support crew working on the bugs if needed.

Re: Issues with on premise content in Microsoft Edge Browser?

LauraGillespie1 — Tue, 05 Jun 2018 19:59:48 GMT

Hi Amanda,

We are also experiencing the same issues with layers not being added/displayed while using the Edge browser. Have you had any progress? My next step is to contact support.

Re: Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Tue, 05 Jun 2018 20:32:50 GMT

Hi Laura,

Unfortunately we have not yet found the solution to this issue.

Just out of curiosity, where are you hosting your services? AGOL, Portal, or ArcGIS Server?

We also contacted Esri support but the case resulted in it being an internal issue and that support was unable to help us. If you do end up contacting support feel free to reference our case # 02107067.If you happen to discover the fix, please reply to this thread. It looks like a handful of other organizations are also facing this issue.

Re: Issues with on premise content in Microsoft Edge Browser?

LauraGillespie1 — Tue, 05 Jun 2018 20:42:33 GMT

Yes, I forgot to mention our services are hosted internally using ArcGIS server 10.4.1. We have just told our clients to not use Edge at this time. I will keep everyone posted

Re: Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Tue, 05 Jun 2018 20:57:58 GMT

Hi All,

There does appear to be a BUG that was logged for an issue similar to the one we're facing: " #BUG-000096296 Adding map services to ArcGIS Online fails when using Microsoft Edge browser."

It looks like it was opened in 2016 but was declared 'Not in Current Product Plan' Explanation: "Works fine with latest version."

Unfortunately as we're all experiencing, it's not working in current version.

Just thought I would pass this information on!

Re: Issues with on premise content in Microsoft Edge Browser?

LauraGillespie1 — Wed, 06 Jun 2018 20:48:40 GMT

Well, no resolution after speaking with ESRI support. Edge can hit the rest service page, display any service using the Javascript viewer, but cannot display any service using the ArcGIS online viewer. At this time the work around is to NOT use Edge. I can live with that answer.

This is our internal server, not configured with HTTPS, or web adapter. Those could be possible security issues with Edge.

Re: Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Wed, 06 Jun 2018 20:59:42 GMT

Hi Laura,

Thanks for the update. I'm sorry to hear that support was unable to help.

Hopefully if enough organizations raise their concern and respond to this thread, we may be able to eventually find the reason/ as solution.

Thankfully Edge is not one of our primary browsers or preferred by any means. It's just unfortunate that some of our users still use it and Esri's documentation says it's 'supported' but yet it doesn't work.

In addition, we are using an internal server that is configured with HTTPS and a web adapter.

Re: Issues with on premise content in Microsoft Edge Browser?

BrianFausel — Thu, 07 Jun 2018 15:49:08 GMT

Thanks for the update, Laura. Sounds like your scenario is the exact same as ours:

"Edge can hit the rest service page, display any service using the Javascript viewer, but cannot display any service using the ArcGIS online viewer... This is our internal server, not configured with HTTPS, or web adapter."

Re: Issues with on premise content in Microsoft Edge Browser?

DerekLaw — Fri, 08 Jun 2018 07:27:00 GMT

Hi Amanda,

Belated thanks for the info and sharing your Operations Dashboard app - it looks great! I will send you a PM to get some more background info on the dashboard.

Best,

Re: Issues with on premise content in Microsoft Edge Browser?

DerekLaw — Fri, 08 Jun 2018 07:30:44 GMT

Hi Brian,

Belated thanks for your input and comments.

> We'd be happy to be a test site for the support crew working on the bugs if needed.

I believe we're still trying to find/determine good repro scenarios to track down bugs.

Thanks

Re: Issues with on premise content in Microsoft Edge Browser?

Amanda__Huber — Fri, 08 Jun 2018 13:22:35 GMT

Hi Derek,

Sounds great, thanks so much! I look forward to hearing from you.