topic Re: Embedded group loads slow in web page in ArcGIS Online Questions

Embedded group loads slow in web page

MichaelCarson4 — Wed, 18 Sep 2013 13:04:22 GMT

I have a web page that has embedded groups in it. The web page loads quickly but the embedded groups load very slowly (7 to 10 seconds) or not at all. The web page is http://gis.burbankca.gov . What can be done to speed them up?

Re: Embedded group loads slow in web page

MikeMinami — Wed, 18 Sep 2013 14:17:38 GMT

Yes, I agree it's a little slow. I don't think there's much you can do. The request to get the group and its content seems slow. I'll see if there's anything we can do. Is this something that just started happening?

Thanks,

Mike

Re: Embedded group loads slow in web page

MichaelCarson4 — Wed, 18 Sep 2013 18:45:19 GMT

It has always been slow, but the group not being displayed seemed to start happening this week. It was displaying last week but took it's time to appear.

Re: Embedded group loads slow in web page

KellyHutchins — Wed, 18 Sep 2013 20:13:25 GMT

I took a look at the requests for the two groups you are displaying on the page. For the 'Map Catalog' group the search doesn't return any items. Are you sure the group has public web maps? Here's the request. If you look at this in a browser you'll see that it returns 0 items:

http://burbankca.maps.arcgis.com/sharing/rest/search?num=12&start=0&sortField=modified&sortOrder=desc&q=group%3A688fcb0960ec43d6af084e174fda7f8d%20(type%3A%22Web%20Map%22%20OR%20type%3A%22CityEngine%20Web%20Scene%22)&f=pjson

Re: Embedded group loads slow in web page

MichaelCarson4 — Wed, 18 Sep 2013 21:30:09 GMT

Yes, there are two items in the group, and they are also public:

http://www.arcgis.com/home/item.html?id=d08ea48a539b43c78c5a7f4b1909a094
http://www.arcgis.com/home/item.html?id=a9e751e958c54c6e9591784131a26ac3

They point to PDF files.

Here is the group:

http://www.arcgis.com/home/group.html?owner=michael.carson&title=Public%20Maps

Re: Embedded group loads slow in web page

KellyHutchins — Wed, 18 Sep 2013 21:39:00 GMT

Hi Michael,

Looks like both of the items in that group have a type of 'Document Link'. The embedded gallery, at this release, only supports items with a type of Web Map and Web Mapping Application. We may add support for displaying additional item types in a future release.

Kelly

Re: Embedded group loads slow in web page

MichaelCarson4 — Wed, 18 Sep 2013 21:48:24 GMT

Hmm. It has been working for the past 3 weeks until this week! So someone must have updated ArcGIS Online to plug the hole! Really, I don't see why you do this, who cares if it is a web map or document link, or whatever.

I guess the real question here is that if it was working, why not now? I think the "future release functionality" was working fine until it was turned off.

Thanks for your help though. I appreciate your time troubleshooting.

mike

Re: Embedded group loads slow in web page

KellyHutchins — Fri, 20 Sep 2013 02:55:34 GMT

We updated the site with a fix for this issue. Can you re-test and let me know if it has resolved the issue with non Web Map and App items appearing in the gallery.

Re: Embedded group loads slow in web page

MichaelCarson4 — Fri, 20 Sep 2013 13:13:40 GMT

Thanks! Verified working with documents again. -mike

Re: Embedded group loads slow in web page

MichaelCarson4 — Fri, 20 Sep 2013 13:29:11 GMT

Looks like a new problem popped up. When you try to add a document item, it states that the file already exists (and the file is on my own server):

[ATTACH=CONFIG]27632[/ATTACH]

Not sure if that problem happened after the fix.

Re: Embedded group loads slow in web page

MichaelCarson4 — Fri, 20 Sep 2013 13:32:41 GMT

OOPS! Never mind. My bad. I had a testdoc item pointing to the same pdf file. Once I deleted it, adding another doc item pointing to the pdf file worked. All is good! -mike