topic Re: Internet Explorer 11 and ArcGIS Online Content/Account Access in ArcGIS Online Questions

Internet Explorer 11 and ArcGIS Online Content/Account Access

MaryEllen_Perko — Mon, 18 Dec 2017 16:01:04 GMT

Hi. Currently our users are not able to get to their "Content" or "Groups" after logging into ArcGIS Online using Internet Explorer 11. Chrome is fine. No one reported problems on Friday so it seems like something happened over the weekend. Is anyone else experiencing this problem? Or, more importantly, can anyone provide information on how we can fix it?

Thanks.

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

JeffGarcia2 — Mon, 18 Dec 2017 16:08:15 GMT

Also experiencing same issue this morning using IE 11 version 11.0.48 (KB4047206)

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

CarmelConnolly — Mon, 18 Dec 2017 16:22:37 GMT

Hi Mary and Jeff Garcia‌,

Can you share some screenshots of what users are seeing?

Are they logged in with the correct accounts and not using public Esri accounts?

Was there an update made to your organisation's IE 11 or Firewall over the weekend?

Carmel

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

CarmelConnolly — Mon, 18 Dec 2017 16:23:49 GMT

Same issue: https://community.esri.com/thread/206829-error-viewing-my-agol-content-and-groups

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

MichaelVolz — Mon, 18 Dec 2017 16:26:26 GMT

I'm seeing the same thing as well as another member of my org. My Contents loads fine in Chrome, but the Loading icon does not go away in IE11 when I go to My Content.

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

BillSpiking__GISP — Mon, 18 Dec 2017 18:15:53 GMT

Same here. We've tested multiple organizational accounts and computers on and off our network. IE version 11.0.9600.18816.

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

SRC_BOCCGIS_Department — Mon, 18 Dec 2017 19:28:06 GMT

We have the same issue.

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

BryanMc — Mon, 18 Dec 2017 19:28:55 GMT

Same issues here. We can login if viewing the map, but if login from home screen or already logged in and try to browse content section, just get a perpetual loading bar. Everything works fine in both Chrome and Firefox. Screenshot attached, although you can guess how boring it is

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

MichaelKlein — Mon, 18 Dec 2017 20:17:13 GMT

Same issue here. Edge and Chrome work, not IE11

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

KellyGerrow — Mon, 18 Dec 2017 21:11:40 GMT

Hi,

Thank you for reporting this issue. This has also been reported through technical support and our teams are looking into the issue. Feel free to contact technical support, and this question will be updated when we have more information. SWendel-esristaff‌

-Kelly

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

StephanieWendel — Mon, 18 Dec 2017 21:33:51 GMT

Hey Everyone!

The team was able to identify an issue and will be patching tonight. Feel free to contact support for more details.

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

JohnPlunkett — Mon, 18 Dec 2017 22:47:57 GMT

Hi there

I can report that I have a bug number for this issue

BUG ID: BUG-000110271
Synopsis: For some ArcGIS Online usernames, the group and content pages do not load when using IE. In the console, error "Object doesn't support property or method 'includes'" is given.
Status: In Product Plan

Esri said that patching should occur overnight

Thanks

John P

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

JayantaPoddar — Tue, 19 Dec 2017 07:20:28 GMT

I can confirm that My Groups and My Content tabs of ArcGIS Online are now loading properly in I.E.11.

Re: Internet Explorer 11 and ArcGIS Online Content/Account Access

KellyGerrow — Tue, 19 Dec 2017 17:01:36 GMT

Thanks jayanta.poddar‌,

This was fixed last night.