topic Re: Is Arc Online working right? Lost images in ArcGIS Online Questions

Is Arc Online working right? Lost images

RichardHelsley — Wed, 20 Feb 2019 16:12:36 GMT

I have several arc online projects that I am working on right now. This morning however, I'm having broken links in pop-ups that were working on Monday. I have a story map where only a few images are loading, and when I refresh the page it is often different images showing up. Is Arc Online experiencing a problem or could it be my account system? Trying to get this done today and now I can't.

Re: Is Arc Online working right? Lost images

Katie_Clark — Wed, 20 Feb 2019 16:18:29 GMT

Hmmm, according the the ArcGIS Online Health Dashboard, everything seems to be running fine.

ArcGIS Online Health Dashboard

Where are the images stored that you are linking to? I had an issue that I ran into a couple of weeks ago where I was linking to my own attachments so they would show up as thumbnails in the popups, but after a week or two the tokens refreshed and the links didn't work anymore.

Are you able to share your storymap? That might help with troubleshooting.

Re: Is Arc Online working right? Lost images

DanAllen — Wed, 20 Feb 2019 16:23:50 GMT

we have noticed several issues this morning of map layers not loading, 500 error codes, and not being able to get to individual feature layer pages without big red pop-ups saying there is an error. this happens on desktop and mobile web browsers, but seems to be fine in Collector app.

Re: Is Arc Online working right? Lost images

ThomasColson — Wed, 20 Feb 2019 16:24:07 GMT

See https://community.esri.com/thread/229145-is-agol-down . Just heard from TS, there definitely is a problem and they're working on it.

Re: Is Arc Online working right? Lost images

RichardHelsley — Wed, 20 Feb 2019 16:25:26 GMT

So I can't share either of them right now because I don't have the ability to publish without it going through a QC check within my organization. However, the images are being stored within arc online itself I believe. Most photos were attached to data via Arc Collector. So when I got the data what I did was click the attached photo, copy the url, and the put that url in its own field within the attribute table so that it would be a custom image for each pop up. Now that urls are randomly breaking with no real rhyme or reason. For example, I have a Bur Oak located in a park, upon opening this layer, and clicking the photo is in the pop-up. If I hit refresh again there is a chance that the same photo attached to the same point, will suddenly not work. As for the story map, it is a guessing game as to why some images work and some don't.

Re: Is Arc Online working right? Lost images

DanAllen — Wed, 20 Feb 2019 16:26:59 GMT

thanks for checking in. i was starting to think i was losing my mind. as the operations dashboard health thing said there were no issues. i also uploaded the same feature layer to a different AGOL account, and it seemed to work just fine, but i go back to my clients account and it throws errors. account is valid, with plenty of credits.

Re: Is Arc Online working right? Lost images

AdamEversole1 — Wed, 20 Feb 2019 16:28:02 GMT

Hello Richard,

I didn't see any Performance interruptions on the system Health page. I would refer to the following article if you expect to experiencing a disruption.

https://community.esri.com/groups/technical-support/blog/2018/05/01/how-to-report-an-arcgis-online-service-disruption

This could be something contained in the Story Map, Can I ask:

- What type of Story map is it? would you be able to share it? (If it's not public, and you can only share it with a group, can you invite my username, It's Eversole, I'll look to see if I can see what's going on)

- When the app is refreshed, are the Images display randomly, or are they consistent but incorrectly placed?

I hope to help.

-Adam

Re: Is Arc Online working right? Lost images

Katie_Clark — Wed, 20 Feb 2019 16:42:05 GMT

Based on people's responses it sounds like it could be a more widespread issue with ArcGIS Online, but I will say that the workflow you followed to get the image in the popup is the exact same one that I followed. As I mentioned before, It worked like a charm for a week or two, but after that the images appeared as broken links. When I checked the URL for the image I had in the field I created and compared it to the URL I got when I copied the image location again, they were different, which explains why the links appeared broken.

These were all images that could not be shared via a public image host service due to restrictions mandated by the client, so I could not get a URL for the images that way. If someone else has a solution for this I'd love to know!

Re: Is Arc Online working right? Lost images

RichardHelsley — Wed, 20 Feb 2019 17:20:30 GMT

It is the new side column story map tour I believe. The photos will load in the correct spot, only certain ones will load and others won't. Our system admin is working on the problem now.

Re: Is Arc Online working right? Lost images

RichardHelsley — Wed, 20 Feb 2019 17:20:50 GMT

Did you try turning off the image refresh?

Re: Is Arc Online working right? Lost images

DanAllen — Wed, 20 Feb 2019 17:22:00 GMT

I just added a shapefile to a blank MXD, published it as a feature service layer, and when I go to AGOL, and try to add it to an ArcGIS.com map, i get "Error, this layer XXXX cannot be added to the map". If i go to the feature service page, and click the data tab to see the attributes, and the table will not load, it gives a red box that says there was an error.

I cant report the issue from the health page as i am not the organization admin.

Re: Is Arc Online working right? Lost images

DanAllen — Wed, 20 Feb 2019 17:26:48 GMT

also, when it throws an error for some of the feature service layers, the end of the string says "=json Status:500" which i believe is an internal server error.

Re: Is Arc Online working right? Lost images

Katie_Clark — Wed, 20 Feb 2019 17:28:02 GMT

Hmm, I just double checked - the box was checked but it said to refresh the image "every 0 minutes" so I guess I overlooked that, assuming it wouldn't affect it. Worth a shot, maybe it will work now. Thanks!

Re: Is Arc Online working right? Lost images

RichardHelsley — Wed, 20 Feb 2019 17:28:47 GMT

I have no idea if it will work but that is what I'm trying right this second to see if it works. Worth a shot.

Re: Is Arc Online working right? Lost images

Katie_Clark — Wed, 20 Feb 2019 17:44:33 GMT

The help page for configuring pop-ups touches on this briefly, but it does state:

"Optionally enter the URL to an image stored on an external website, in ArcGIS Online, or as an attachment within the layer's data. PNG, JPEG, and GIF images are supported. If the image is stored as an item in ArcGIS Online, you must enter the URL copied from the URL field on the item page, which is only available if the image item is shared with the public."

So, unfortunately that still doesn't offer a solution when the images need to be only visible within the organization. I did uncheck the "refresh interval" box under the pop-up image configuration, but after I save and refresh the page, it appears to be checked again.

Re: Is Arc Online working right? Lost images

AdamEversole1 — Wed, 20 Feb 2019 17:54:28 GMT

Thanks Richard, The status page was updated since my last post to indicate there is a performance issue with hosted services. our teams are working to resolve the issue now.

Knowing your images are attachments to a Hosted layer (Via the Collector workflow) Having the images not appear, sounds like it could be related the issue here. Dan Allen‌ demonstrated the 500 internal server error against Services 1 in the below post, this might be the same server you are on and same issue if so.

Thank you guys for being proactive and letting us know.

-Adam