topic Re: Cannot get pop-ups to work in ArcGIS Online Questions

Cannot get pop-ups to work

JustinCure — Tue, 25 Oct 2011 01:58:40 GMT

I have been trying unsuccessfully to implement pop-ups on my webmap. I have configured them and shared the map to everyone. Help!

http://www.arcgis.com/home/webmap/viewer.html?webmap=e9cb1cfc69bd4af9bf1f84cbdba47f03

Re: Cannot get pop-ups to work

MikeMinami — Tue, 25 Oct 2011 18:14:03 GMT

I recall we have a problem with 9.3 ArcGIS Servers. Try setting the scale dependency on each layer, not on a group layer. This should solve your problem.

Thanks,

Mike

Re: Cannot get pop-ups to work

JustinCure — Wed, 26 Oct 2011 17:26:18 GMT

It didn't seem to fix it. Any other ideas? Thanks!

Re: Cannot get pop-ups to work

MikeMinami — Wed, 26 Oct 2011 21:45:39 GMT

Did you also remove all scale settings from the group layers?

Mike

Re: Cannot get pop-ups to work

JustinCure — Thu, 27 Oct 2011 01:50:37 GMT

Yes, I removed the scale dependencies on all group layers.

Re: Cannot get pop-ups to work

MikeMinami — Thu, 27 Oct 2011 19:50:48 GMT

We're having trouble accessing your server right now. It could be down. Queries against the particular service don't seem to work. How is your service configured? Have you enabled security on it?

Mike

Re: Cannot get pop-ups to work

JustinCure — Mon, 31 Oct 2011 15:19:20 GMT

Yes, our server was having issues late last week. Those have been resolved. I also removed all group layers to see if this would fix the issue. It has not. The service is configured on ArcGIS Server 9.3 as a pooled map service. No security exists except for a firewall. The updated path is http://www.arcgis.com/home/webmap/viewer.html?webmap=fa9b8cf1c58142da93d52f68b74850c4

J

Re: Cannot get pop-ups to work

MikeMinami — Mon, 31 Oct 2011 19:00:44 GMT

The queries ArcGIS.com sends to your server are failing. I did a little more investigating and found this forum post that discusses the particular error I'm seeing ("Unable to perform query. Please check your parameters").

http://forums.esri.com/Thread.asp?c=158&f=2399&t=263435#810143

There is a reference to SP1 having a fix for the problem. Based on the date of the forum posts, that would appear to be 9.3 SP1. You can find the download here.

http://resources.arcgis.com/content/patches-and-service-packs?fa=listPatches&PID=66

In short, you need to upgrade your ArcGIS Server in order for the popups to work in ArcGIS.com.

Thanks,

Mike

Re: Cannot get pop-ups to work

JustinCure — Thu, 03 Nov 2011 19:42:18 GMT

Excellent, upgrading ArcGIS Server got the pop-ups to work on ArcGIS.com. I try using the map on an iPad and it crashes the ArcGIS app. Any ideas?

Re: Cannot get pop-ups to work

MikeMinami — Fri, 04 Nov 2011 15:23:05 GMT

We'll have to take a look. Can you share the URL to your map? Also, are you running the ipad application or just using the Safari browser? I think you're using the app. You might try simply using the browser too...

Thanks,

Mike

Re: Cannot get pop-ups to work

JustinCure — Fri, 04 Nov 2011 20:40:44 GMT

Here is the URL: http://www.arcgis.com/home/item.html?id=d82d20b5e5df4bccbd90f7cd885f52c7. I am running the iPad app. The identify does work using Safari. Thanks for all of your help!

Justin

Re: Cannot get pop-ups to work

MikeMinami — Fri, 04 Nov 2011 23:16:08 GMT

Justin,

The iPad app crashes when I try to display a popup window. I'll pass it along to the appropriate team here. The only workaround I can suggest is to use the Safari browser...However, I did notice that we're not able to scroll the contents panel and you have a lot of layers. We'll have to work on that as well.

Thanks,

Mike