topic Re: Cannot accept group invitations in ArcGIS Online Questions

Cannot accept group invitations

SilcarAdmin — Wed, 28 Mar 2012 00:47:09 GMT

I am administering several groups for many users and have invited many users to multiple groups.

When those users log in to their accounts to accept the invitations they cannot accept any invitation and instead receive the error message:
"Sorry, an error occurred"

[ATTACH=CONFIG]13061[/ATTACH]

Please help me resolve this problem. At the moment the only work around I have as an option is to create new accounts for the users experiencing this problem and invite them to the groups again. This is potentially very time consuming as there are many groups and many users involved.

Please help.

Thanks.

Re: Cannot accept group invitations

MikeMinami — Wed, 28 Mar 2012 20:42:33 GMT

Can you give us the ArcGIS usernames of the users who are seeing this error message? You can send it in a private message to me if you don't want to post it here.

thanks,

Mike

Re: Cannot accept group invitations

SilcarAdmin — Thu, 29 Mar 2012 01:58:16 GMT

These users were unable to accept the invitations:
[INDENT]khabbazadnan
harwoodanthony
devergoricarlo
rossjordan
crowthermark
tyrrellraymond
radosavljevictatjana
ahmadzaiyounus
dibbsstephen
robinsonandrew[/INDENT]

Thanks for your assistance.

Re: Cannot accept group invitations

SilcarAdmin — Thu, 29 Mar 2012 04:03:03 GMT

and dongpeter

Re: Cannot accept group invitations

Anonymous User — Thu, 05 Apr 2012 14:42:04 GMT

There was a problem where multiple invites for a group were sent, and the end user couldn't accept. We have removed the multiple entries for each user and they should be able to accept group invitations now.

Cheers,
Andrew