topic Re: Configure App option is choking in ArcGIS Online Questions

Configure App option is choking

SteveCole — Sun, 11 Nov 2018 23:34:58 GMT

I created a web mapping application (link here). When I click View Application, the web map app opens and everything seems ok. When I click Configure App while logged into my organizational account, it starts to open the config screen but the loading stops due to an error which is listed in the console:

init.js:29 Uncaught TypeError: Cannot read property 'decimalFormat' of undefined

It doesn't seem to matter which Web App template I use. They all choke on this error. This has been going on for about 5 days now. Anyone else experiencing this?

Steve

Re: Configure App option is choking

MarisaClaggett — Mon, 12 Nov 2018 15:19:21 GMT

Are you utilizing out of the box web app templates or utilizing an organizational developer account?

Thanks,

Marisa

Re: Configure App option is choking

SteveCole — Mon, 12 Nov 2018 17:45:22 GMT

Yes- I'm using the out of the box templates using the process outline here using the configurable apps option.

Re: Configure App option is choking

Anonymous User — Mon, 12 Nov 2018 18:53:39 GMT

Are you able to share a publicly accessible link to the application?

If not I think the best route would be to open a case with Support. Please let me know if you need any assistance.

Re: Configure App option is choking

SteveCole — Mon, 12 Nov 2018 19:17:38 GMT

The link in my original post is the AGOL page for the application. It's shared publicly so was that not accessible?

Anyways, the direct link for the app is this.

Re: Configure App option is choking

Anonymous User — Mon, 12 Nov 2018 19:29:52 GMT

The first link prompted me to sign in to your organization, but the direct link displays fine as you noted above. Your organization might have anonymous access disabled. Since the problem is with configuring the application and it happens with multiple templates I think we should have this looked at via a Support case.

Let me know if you need assistance getting a case created.

Re: Configure App option is choking

SteveCole — Mon, 12 Nov 2018 20:03:55 GMT

Yeah, I'm going to need help because it's not letting me open a ticket. I have a personal account & a organizational account (through the home use license) and I'm stuck in a circular loop of requesting permissions to open a ticket. Ugh.

Re: Configure App option is choking

Anonymous User — Mon, 12 Nov 2018 20:12:13 GMT

Email me your customer number and subscription ID

Re: Configure App option is choking

SteveCole — Mon, 12 Nov 2018 20:20:49 GMT

Will do, thank you.

Re: Configure App option is choking

SteveCole — Mon, 12 Nov 2018 20:23:16 GMT

What is the subscription ID?

Re: Configure App option is choking

Anonymous User — Mon, 12 Nov 2018 20:54:48 GMT

Subscription ID for your ArcGIS Online organization can be found on the organization page > overview tab

Re: Configure App option is choking

SteveCole — Mon, 12 Nov 2018 21:50:06 GMT

Thanks, Katie. In my case, the numbers are the same so there's where my confusion came from. As luck would have it, I think I have resolved the issue, which appears to be a browser cache issue. I created a new map from scratch and web app from scratch using a browser which I don't typically use while working with AGOL and I was able to access the configuration screen.

Thanks again.

Steve