topic Re: Adding an Image to the Organization Description? in ArcGIS Online Questions

Adding an Image to the Organization Description?

TomScharmen — Tue, 05 Feb 2013 22:29:58 GMT

I would like to add an image to the organization description for our AGOL home page. In the Edit Settings functions their is an icon for this and the drop down asks for the image URL. Upon completing this, I keep getting the error mesage: "Unable to save your settings at this time."

Re: Adding an Image to the Organization Description?

MikeMinami — Wed, 06 Feb 2013 22:09:11 GMT

Are you able to turn on some developer tools and trap the actual error message returned by the server?

Mike

Re: Adding an Image to the Organization Description?

TomScharmen — Thu, 07 Feb 2013 19:36:21 GMT

I am not sure what you mean, Mike. The error message reads verbatim "Unable to save your settings at this time." Does this pic help?

[ATTACH=CONFIG]21586[/ATTACH][ATTACH=CONFIG]21586[/ATTACH]

Re: Adding an Image to the Organization Description?

NatalieRunyan — Sun, 09 Feb 2014 17:34:45 GMT

As posted in a similar thread:

You will get this error if there are any erroneous characters in any of the fields in the organization settings... so, for example, if the HTML code has gotten corrupt.

In my case, the text in the organization description, which had always been there and worked fine previously, no longer was acceptable for some reason.

THE SOLUTION is to check the HTML code yourself, or simply cut the text from all the description boxes, paste it out into Notepad (to remove any extraneous formatting), and bring it back in clean without formatting. You can then use the formatting tools provided if you'd like.

When writing descriptions of things in ArcGIS Online, whether for items you add, web maps you create or even your organization's description, it's best not to copy text from existing web pages. You get a lot of extra HTML code that you can't see. If you do want to copy text from a web page, paste it into Notepad first, which will strip off all HTML.

(Would be nice if the owner of the thread could mark this answered.)