topic Re: Send/Receive Messages AGOL in ArcGIS Online Questions

Send/Receive Messages AGOL

joerodmey — Fri, 29 Mar 2019 19:45:15 GMT

Has anyone explored the ability to incorporate or build a "web messenger" for AGOL and their apps? Basically it would allow the user to communicate directly with the AGOL admin.

Re: Send/Receive Messages AGOL

MarisaClaggett — Wed, 03 Apr 2019 19:31:09 GMT

Hi Joe,

If that is something you are interested in, then I would recommend posting that idea on our Ideas page for other people to up-vote!

https://community.esri.com/community/arcgis-ideas

Best of luck,

Marisa

Re: Send/Receive Messages AGOL

KellyGerrow — Thu, 04 Apr 2019 15:58:21 GMT

Would you want to contact an admin for an organization or the owner of a specific app? If the org admin configures the contact us link, the admin of an organization can easily be contacted:

https://www.esri.com/arcgis-blog/products/administration/administration/arcgis-online-organization-configuration-tips/

We are working on some future functionality about implementing notifications in ArcGIS Online. Logging an idea or adding your specific use case to these ideas would be really helpful as we investigate this further.

-Kelly

Re: Send/Receive Messages AGOL

joerodmey — Thu, 04 Apr 2019 21:21:07 GMT

No an email would not be sufficient. I'm looking at a way to let my users feel like I'm providing a personal touch for them. Having a chat available to them would be great because they can quickly ask me live questions rather than wait for an email back,

Re: Send/Receive Messages AGOL

KellyGerrow — Thu, 04 Apr 2019 21:30:05 GMT

Do the comments available on the item details page at all? or are you looking to have a discussion like widget in an application? Would you want the messaging to be to one specific user or something that all could see who view the app?

Re: Send/Receive Messages AGOL

joerodmey — Mon, 08 Apr 2019 19:47:35 GMT

More like a discussion. Probably with specific users.