topic Re: Enterprise Login Invite - Invalid User in ArcGIS Online Questions

Enterprise Login Invite - Invalid User

dkav — Fri, 10 Jan 2014 16:14:59 GMT

For an organization account using enterprise login, I have a user who is unable accept an invite. She keeps getting a message stating "Invalid User, Unable to validate user xxxxx". I checked the SAML coming from our identity provider and it states that her credentials were valid. Other invitees have not had this issue. Is there anything I can do to resolve the issue? Could the ESRI assigned username (xxxxx_orgname) be already taken?

Re: Enterprise Login Invite - Invalid User

MikeMinami — Fri, 10 Jan 2014 18:07:31 GMT

Perhaps the invitation expired? From the Pending Members list, did you try resending the invitation?

Mike

Re: Enterprise Login Invite - Invalid User

dkav — Fri, 10 Jan 2014 18:17:09 GMT

I have resent the invite multiple times. I even had her try on my workstation on a "clean" browser. Every time she initiates the invite this clears her from the Pending Members list. So I have to start again with a completely new invite.

Perhaps the invitation expired? From the Pending Members list, did you try resending the invitation?

Mike

Re: Enterprise Login Invite - Invalid User

MikeMinami — Fri, 10 Jan 2014 21:58:28 GMT

Can you give us the username you're having trouble with?

Thanks,

Mike

Re: Enterprise Login Invite - Invalid User

dkav — Mon, 13 Jan 2014 16:08:08 GMT

xxxxx_xx_xxxx

This account may have been created and then removed before we moved to enterprise logins. Does deleting "pre-established" ArcGIS logins from our organization remove them globally from ArcGIS online?

Can you give us the username you're having trouble with?

Thanks,

Mike

Re: Enterprise Login Invite - Invalid User

ChrisWhitmore — Mon, 13 Jan 2014 16:19:29 GMT

Darren - try sending the invitation again. The account, xxxx_UW_GEOG, has been deleted so the process should be successful this time.

Deleting precreated users will delete them from ArcGIS Online. However, this capability wasn't exposed in the website until the December update.

Thanks,

Chris

Re: Enterprise Login Invite - Invalid User

dkav — Mon, 13 Jan 2014 17:31:50 GMT

That worked. Thank you.

Darren - try sending the invitation again. The account, heatonc_UW_GEOG, has been deleted so the process should be successful this time.

Deleting precreated users will delete them from ArcGIS Online. However, this capability wasn't exposed in the website until the December update.

Thanks,

Chris

Re: Enterprise Login Invite - Invalid User

dkav — Tue, 14 Jan 2014 19:26:11 GMT

Hi,

I have a few more accounts that need to be deleted. Can I post them somewhere secure and have them removed?

Darren

Darren - try sending the invitation again. The account, xxxx_UW_GEOG, has been deleted so the process should be successful this time.

Deleting precreated users will delete them from ArcGIS Online. However, this capability wasn't exposed in the website until the December update.

Thanks,

Chris

Re: Enterprise Login Invite - Invalid User

ChrisWhitmore — Tue, 14 Jan 2014 20:21:03 GMT

Send an email to arcgisonline_accounts@esri.com. We'll be able to handle it from that alias.

Thanks,

Chris