topic Users unable to access organisation Basemap Gallery in ArcGIS Online Questions https://community.esri.com/t5/arcgis-online-questions/users-unable-to-access-organisation-basemap/m-p/60757#M2876 <HTML><HEAD></HEAD><BODY><P>Hi all,</P><P>I have created a group (call it "Basemaps") in my organisation account in ArcGIS Online and published a number of maps with a single layer defined as a basemap.&nbsp; All of these maps are shared both with the organisation and the Basemaps group.</P><P>I have then added a number of users to the Basemap group.</P><P></P><P>I have also edited the Organisation settings in ArcGIS online to use the basemap gallery from the "Basemaps" group rather than the standard ESRI basemaps.</P><P></P><P>When I go to create a new map and click on the basemaps gallery, I see a drop-down with all the basemaps I have created.&nbsp; If I click on these I am able to use them.</P><P>When any other user who has been added to the "Basemaps" group does the same, they see the basemaps I have created, but when they click on it they get an error telling them that the basemap is unavailable.</P><P></P><P>Any ideas what I might have missed?</P></BODY></HTML> Wed, 17 Dec 2014 09:59:40 GMT DanielHall_Ballester 2014-12-17T09:59:40Z Users unable to access organisation Basemap Gallery https://community.esri.com/t5/arcgis-online-questions/users-unable-to-access-organisation-basemap/m-p/60757#M2876 <HTML><HEAD></HEAD><BODY><P>Hi all,</P><P>I have created a group (call it "Basemaps") in my organisation account in ArcGIS Online and published a number of maps with a single layer defined as a basemap.&nbsp; All of these maps are shared both with the organisation and the Basemaps group.</P><P>I have then added a number of users to the Basemap group.</P><P></P><P>I have also edited the Organisation settings in ArcGIS online to use the basemap gallery from the "Basemaps" group rather than the standard ESRI basemaps.</P><P></P><P>When I go to create a new map and click on the basemaps gallery, I see a drop-down with all the basemaps I have created.&nbsp; If I click on these I am able to use them.</P><P>When any other user who has been added to the "Basemaps" group does the same, they see the basemaps I have created, but when they click on it they get an error telling them that the basemap is unavailable.</P><P></P><P>Any ideas what I might have missed?</P></BODY></HTML> Wed, 17 Dec 2014 09:59:40 GMT https://community.esri.com/t5/arcgis-online-questions/users-unable-to-access-organisation-basemap/m-p/60757#M2876 DanielHall_Ballester 2014-12-17T09:59:40Z