topic Re: Arcgis Online Web app public access, asking for login in ArcGIS Online Questions

Arcgis Online Web app public access, asking for login

JonathanHallam1 — Sat, 18 Aug 2018 13:44:01 GMT

I have numerous arcgis online web apps created from web maps that are for outdoor events, I share publicly.

The web map behind the app is all sharing publicly correctly not asking for login and showing in arcgis Explorer application.

But the web app keeps going to login page.

I don't know how the web map is working but not web app?

https://woodhall.maps.arcgis.com/apps/webappviewer/index.html?id=b81bca5568a54383bbc1d502628ab63f &mobileBreakPoint=300

Link above is meant to go straight to web app

Re: Arcgis Online Web app public access, asking for login

RobertScheitlin__GISP — Sat, 18 Aug 2018 14:06:45 GMT

Jonathan,

WAB uses more than just the web map from your Portal/AGOL. I accesses your orgs preferred basemap, geocode service, print service, etc so if your organization has the security set so that access to the org or a secure print service is used then the login will be displayed.

Re: Arcgis Online Web app public access, asking for login

JonathanHallam1 — Sat, 18 Aug 2018 14:10:33 GMT

Hi Robert,

Have you got any suggestions of what setting to check to change to allow public access?

Jonathan

Re: Arcgis Online Web app public access, asking for login

RobertScheitlin__GISP — Sat, 18 Aug 2018 14:14:45 GMT

Jonathan,

See this link and scroll down to the allow anonymous access to organization

Configure security settings—ArcGIS Online Help | ArcGIS

Re: Arcgis Online Web app public access, asking for login

JonathanHallam1 — Sat, 18 Aug 2018 14:26:16 GMT

Hi Robert,

The anonymous access is ticked on but still having issue

Re: Arcgis Online Web app public access, asking for login

RobertScheitlin__GISP — Sat, 18 Aug 2018 18:44:33 GMT

Are any of your services secured? What about your orgs print service or geocode service?

Re: Arcgis Online Web app public access, asking for login

JonathanHallam1 — Sat, 18 Aug 2018 21:26:58 GMT

It is still asking for login on that app, removed geo locating services.
I will log a call with ESRI UK on Monday

Re: Arcgis Online Web app public access, asking for login

JustMapSynch — Sun, 19 Aug 2018 01:56:18 GMT

I tried to open the map, and was asked to sign in to his account - but not before I had a second and a half view of what I'm guessing was his map. I'm not used to curtains that only close a second and half after someone tries to look thru the window. Does anyone know if that is par for the course with Arc On Line, or just an artifact of whatever is causing Jonathan's problems?

Re: Arcgis Online Web app public access, asking for login

RobertScheitlin__GISP — Sun, 19 Aug 2018 02:24:34 GMT

It’s like the web map is public and everything is fine until a widget attempt to load a service that is not public and then the identity manager is called and the login is presented. No this is not par for the course.

Re: Arcgis Online Web app public access, asking for login

ChrisWhitmore — Mon, 20 Aug 2018 16:26:16 GMT

Hi Jonathan - it looks like two of the services referenced by your app are no longer shared publicly. They appear to be referenced directly by the app rather than part of a web map used in the app. There might be more, but this these are the two I found from a quick review:

- https://services3.arcgis.com/mUOkJoEmAco8dFLO/arcgis/rest/services/Camping_Dun/FeatureServer/0

- https://services3.arcgis.com/mUOkJoEmAco8dFLO/arcgis/rest/services/Rings_Dun/FeatureServer/0

Cheers,

Chris

Re: Arcgis Online Web app public access, asking for login

JustMapSynch — Thu, 23 Aug 2018 22:24:39 GMT

You are good to have gotten into the weeds and figured this out for him, but how did you figure it out? Teach the rest of us to fish, please! I live in dread of doing something that will summon the fell unanticipated log screen, and not knowing how to find the problem. All the documentation really advises is to "make sure everything is shared" and good luck.

Re: Arcgis Online Web app public access, asking for login

ChrisWhitmore — Fri, 24 Aug 2018 16:57:05 GMT

Hi @Map_Sync - unfortunately, no specific tool. I used the needle in the haystack approach and tried to open each layer in the app until it was evident which were private. Your earlier comment regarding the second and a half window before getting bounced to sign is true for the ui experience. However, if you open the developer tools for your browser, you can easily persist the traffic from the initial page load. Which is then basically a log of the network traffic when the app loads all the layers in contains. In my case, I used Chrome's dev tools (CTRL + SHFT + I will open them).

The network tab in dev tools is where the traffic can be found. Selecting the Preserve log option (highlighted) below will keep the log as you go from page to page (especially nice in scenarios like this). I also filtered content to only urls with "Server" in the url, which should be all feature services and map services. Not always the case the offending url is a feature service or map service (or ArcGIS service in general) but most often, it is. And selecting the XHR option will further refine the network traffic to only include cross-domain requests (which basically excludes html / javascript traffic and generally returns service requests). So in this case, filtering on 'server' and XHR is a bit redundant but both are useful on their own.

Once I had the list below, I opened each unique request in a separate tab until it was clear which were unshared.

All of this can be done in Fiddler or any other tool that captures network traffic.

note: the screenshot below is from a sample I set up..not the app Jonathan posted.

Cheers

Chris

Re: Arcgis Online Web app public access, asking for login

JustMapSynch — Fri, 24 Aug 2018 18:07:20 GMT

It's going to take me a little while to absorb that answer and try it out,

but it has all the markings of a great response. Thank you so much!

Re: Arcgis Online Web app public access, asking for login

FiadhNiDhonnchadha — Tue, 06 Jul 2021 07:41:14 GMT

@Jianxia @AlixVezina

Hi all,

I've a similar issue with a public facing experience builder site here: https://experience.arcgis.com/experience/4409d244b5f34f77a996047d4165fb38

We're experiencing sporadic issues with the ArcGIS Online Sign In box appearing on the overview map at the bottom of the homepage. The very odd thing is that once we click cancel a few times on the box it disappears and the user can interact with the map. We've checked and double checked our layers and don't have any web services on the map. Is this a bug?

Thanks,

Fiadh

Re: Arcgis Online Web app public access, asking for login

Jianxia — Tue, 06 Jul 2021 16:44:04 GMT

@JonathanHallam1it turns out the overview map is not shared publicly. When I open the map in the incognito window, a sign in dialog pops up.

https://www.arcgis.com/home/search.html?q=45b573f16eaf47a0a05924f8a0d13c64&showFilters=false

Re: Arcgis Online Web app public access, asking for login

Jianxia — Tue, 06 Jul 2021 17:12:28 GMT

However, once I sign in with my AGOL account, the map opens. So this tells there are some Subscriber content from Living Atlas in the map. @AlixVezina found it might be this subscriber content that causes the issue.

https://www.arcgis.com/home/item.html?id=0895f24cf85b4251990a24305447ded7

Looks like Experience Builder is not able to detect it automatically. When the app is published, the Subscriber content window from ExB should pop up and ask you to grant permissions for the public access. As a test, could you please remove this item from the app?

Re: Arcgis Online Web app public access, asking for login

FiadhNiDhonnchadha — Wed, 07 Jul 2021 09:09:49 GMT

Hi Jianxia,

I've removed that map and it seems to logging in ok now. Duplicated the ExB and removed the map as a test: https://experience.arcgis.com/experience/bc9803c750b046e9a1490b2af7376626/

When you mentioned the subscriber content, the only thing I could think of was an OS Basemap from ESRI UK that is from ArcGIS Online section, so I swapped out the basemap to the ESRI Imagery basemap but it's still not working. I created a second ExB with just the map and it won't log in either, map and data is all public - they're just feature layers? https://experience.arcgis.com/experience/689253cfbce94b159f79036bc7a13a34

Any advice you could give would be most appreciated. Is it the basemap?

Thank you!

Re: Arcgis Online Web app public access, asking for login

Jianxia — Thu, 08 Jul 2021 03:54:40 GMT

As there are many layers in the map, could you please contact Technical Support to help identify which layer might cause the problem?

Re: Arcgis Online Web app public access, asking for login

MattLamborn707 — Thu, 30 Sep 2021 16:42:26 GMT

Hi @Jianxia and @FiadhNiDhonnchadha - did you ever find out what was causing this? We're having the exact same issue and have gone through everything to make sure all is shared to the public! Thx, Matt

The URL: https://experience.arcgis.com/experience/9fb1c129ce18410ca92e1558a7be5dbc/

Re: Arcgis Online Web app public access, asking for login

Jianxia — Thu, 30 Sep 2021 21:02:11 GMT

@MattLamborn707, this item is asking for permissions. Making sure it is shared publicly.

https://www.arcgis.com/sharing/rest/content/items/b51701ecd19c49aaba649e850e97fb39?f=json