topic Embed Popups Missing Buttons in IE in ArcGIS Online Questions

Embed Popups Missing Buttons in IE

MaryEllen_Perko — Wed, 12 Aug 2015 13:26:18 GMT

HI. I was wondering if anyone has encountered this problem and knows if there is a way to fix it. We are using the AGOL map viewer's share->embed generated html code in external (to AGOL) web sites and the popup buttons do not appear. Well, they are there and work, but there are no button images. This problem seems to only occur in all versions of IE. Chrome and Firefox, at least, are fine.

Does anyone know if this is a known bug and/or is there something we can do to fix it?

If it helps, here's what we're using.

https://ncdot.maps.arcgis.com/apps/Embed/index.html?webmap=352556db969240c99a06a179f56b8403

Thanks!

Re: Embed Popups Missing Buttons in IE

RussRoberts — Wed, 12 Aug 2015 14:53:34 GMT

What version of IE are you using? I cannot reproduce this issue using IE 11.

Russ

Re: Embed Popups Missing Buttons in IE

KenBuja — Wed, 12 Aug 2015 15:16:05 GMT

I'm seeing this on IE11 on my machine, but I'm also seeing this in other applications, too.

Re: Embed Popups Missing Buttons in IE

KenBuja — Wed, 12 Aug 2015 15:56:17 GMT

Our IT provided a solution to this issue, security settings in IE.

In the Internet Options tool, select the Security tab. Click on Trusted sites and then the Sites button. Add *://*.arcgis.com (you have to unclick the option "Require server verification (https:) for all sites in the zone") to this list. With this change, the icons are now showing up when I view your popups.

Re: Embed Popups Missing Buttons in IE

MaryEllen_Perko — Wed, 12 Aug 2015 16:06:01 GMT

Thanks! That did the trick. I appreciate the help!