topic Re: Custom Symbol Bug in ArcGIS Online Questions https://community.esri.com/t5/arcgis-online-questions/custom-symbol-bug/m-p/7006#M277 <HTML><HEAD></HEAD><BODY><P>I figured this out. The image needs to be square. I used GIMP to edit my icons, adding extra transparent canvas space around the image to make the image perfectly square.</P><P></P><P>It seems a weird thing to go from being able to use non-square images to having to use square. No big deal though I guess, as long as you know what to do.</P></BODY></HTML> Thu, 04 Jun 2015 20:22:32 GMT JamesPreston 2015-06-04T20:22:32Z Custom Symbol Bug https://community.esri.com/t5/arcgis-online-questions/custom-symbol-bug/m-p/7005#M276 <HTML><HEAD></HEAD><BODY><P>Prior to the latest update of AGOL I had been adding custom hosted symbols to some of my maps, and had been getting good results. Symbols would display nicely at their native resolution. But since the update I have not had the same experience. Now when I add a custom symbol it gets distorted, with ugly results. It does not seem to affect custom symbols that were already added to the map pre-update. In the image below the playground and toilet icons are custom symbols that I added pre-update, and are displaying as they should. But the cafe icon has been added post-update, and should be the exact same size as the other icons, but it appears to be squashed top to bottom.</P><P></P><P><IMG alt="distort.png" class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/87532_distort.png" style="height: auto; display: block; margin-left: auto; margin-right: auto;" /></P><P></P><P>I am now in a position where I really need to redo all previous icons to make them consistent, but this means that they will all be squashed. This is not ideal as the crispness of the icons is lost when the shape is changed.</P><P></P><P>Has anyone else encountered this? Does anyone have any suggestions?</P></BODY></HTML> Tue, 21 Apr 2015 01:16:03 GMT https://community.esri.com/t5/arcgis-online-questions/custom-symbol-bug/m-p/7005#M276 JamesPreston 2015-04-21T01:16:03Z Re: Custom Symbol Bug https://community.esri.com/t5/arcgis-online-questions/custom-symbol-bug/m-p/7006#M277 <HTML><HEAD></HEAD><BODY><P>I figured this out. The image needs to be square. I used GIMP to edit my icons, adding extra transparent canvas space around the image to make the image perfectly square.</P><P></P><P>It seems a weird thing to go from being able to use non-square images to having to use square. No big deal though I guess, as long as you know what to do.</P></BODY></HTML> Thu, 04 Jun 2015 20:22:32 GMT https://community.esri.com/t5/arcgis-online-questions/custom-symbol-bug/m-p/7006#M277 JamesPreston 2015-06-04T20:22:32Z