topic USGS National Map basemap black box errors this morning in ArcGIS Online Questions

USGS National Map basemap black box errors this morning

JanieGoddard — Wed, 05 Jul 2017 13:33:48 GMT

The USGS National Map basemap is throwing black box errors this morning. The Flex Viewers in production are throwing this error since this map is part of the basemaps normally available.

Thanks,
Janie

Re: USGS National Map basemap black box errors this morning

Anonymous User — Wed, 05 Jul 2017 17:47:47 GMT

Can you provide a link to the application?

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Wed, 05 Jul 2017 18:03:19 GMT

Cherokee Nation

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Thu, 06 Jul 2017 15:30:06 GMT

We still have the black box popping up on all our production Flex Viewers. Do you have any ideas?

Thanks,
Janie

Re: USGS National Map basemap black box errors this morning

Anonymous User — Thu, 06 Jul 2017 16:22:45 GMT

Is this link working for you?

USGSTopo (MapServer)

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Thu, 06 Jul 2017 16:26:29 GMT

Yes it does work clicking on it here. It just isn't working in the basemap gallery for some reason.

Janie

Re: USGS National Map basemap black box errors this morning

StevenDouglas4 — Thu, 06 Jul 2017 18:38:27 GMT

We are getting the same error from our flex viewers as well. However we have nearly identical web apps through ArcGIS Online that are not giving this error. This has been going on for about a week now for us.

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Thu, 06 Jul 2017 18:43:57 GMT

Thank you Steven. It was looking like something unique to our installation. We are on Server 10.2.1 using Flex Viewers 3.7. What versions are you?

Janie

Re: USGS National Map basemap black box errors this morning

StevenDouglas4 — Thu, 06 Jul 2017 18:58:57 GMT

We are on Server 10.3.1 and Flex 3.6

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Thu, 06 Jul 2017 19:13:16 GMT

Katie,

I'm wondering how long the URL has been httpS instead of http?

Janie

Re: USGS National Map basemap black box errors this morning

StevenDouglas4 — Thu, 06 Jul 2017 19:26:51 GMT

Well the USGS switched to HTTPS several months ago, so I assume it would have happened then. It is odd that this is happening now and only for Flex.

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Thu, 06 Jul 2017 19:32:00 GMT

I decided to look at the FLex Viewer documentation for the MapSwitcherWidget, to see if I missed something. I found it here: ArcGIS Viewer for Flex

At the bottom of the documentation page it has a link to click on for the live example of a basemap widget. This is what I get on the arcgis.com example. http://resources.arcgis.com/en/help/flex-viewer/live/index.html
Steven see if it errors off for you too, please.

So it isn't just your and my installation it looks like.

Janie

Re: USGS National Map basemap black box errors this morning

StevenDouglas4 — Thu, 06 Jul 2017 19:41:03 GMT

I see the same thing. I removed that widget from one of my flex viewers and I still get the error (plus a bunch of other issues, ha).

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Thu, 06 Jul 2017 19:47:15 GMT

Steven,

In your main config file I think you would have to say false on the addarcgisbasemaps parm. Then add all your needed basemaps in the basemaps parameter.

I have examples of that. I had to do that when Bing went away.

Janie

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Mon, 10 Jul 2017 14:21:58 GMT

Katie,

Would it be possible to remove this basemap from the list of basemaps included in the basemap gallery widget that ESRI hosts until this can be resolved. I have 20 production FlexViewers throwing these black boxes. Since this is also occurring on ESRI example page, it is not unique to our installations.

USGSTopo (MapServer)

We would greatly appreciate your help.

Thanks,

Janie

Re: USGS National Map basemap black box errors this morning

Anonymous User — Mon, 10 Jul 2017 14:56:26 GMT

We are seeing the same thing with our Flex viewers. The error has randomly appeared over the last 6 months and spontaneously resolved itself for weeks or months at a time only to reappear again. It is always this same USGSTopo basemap, we never see an error with any other basemaps or layers. It has been fairly persistent for the last 5 days or so, and our GIS users are plenty annoyed.

It would be appreciated if this basemap could be removed from the basemap gallery widget until such time that it can reliably load without throwing errors.

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Mon, 10 Jul 2017 16:29:28 GMT

Hi Karin,

Thank you so much for answering. This has been our experience as well with the USGSTopo basemap having spontaneous errors that resolve and reappear. We would be happy to have this basemap removed from the gallery widget.

Thanks,
Janie

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Tue, 11 Jul 2017 14:01:01 GMT

ESRI,

Would it be possible to remove this basemap from the list of basemaps included in the basemap gallery widget that ESRI hosts until this can be resolved. I have 20 different production FlexViewers throwing these black boxes. Since this is also occurring on ESRI example page, it is not unique to our installations.

USGSTopo (MapServer)

In the past ESRI would remove this USGSTopo map from their hosted list of basemaps that feed into the basemap gallery widget. Please do so again for us.

We would greatly appreciate your help.

Thanks,

Janie

Re: USGS National Map basemap black box errors this morning

Anonymous User — Fri, 14 Jul 2017 17:51:35 GMT

After further investigation the issue is something that must be fixed on the USGS side.

Re: USGS National Map basemap black box errors this morning

JanieGoddard — Wed, 19 Jul 2017 13:41:55 GMT

Thank you to ESRI for working with USGS to fix this problem. Thank you USGS!