topic Update this morning in ArcGIS Online Questions

Update this morning

JerryGarcia1 — Wed, 03 Jul 2013 11:44:44 GMT

I noticed some major changes in the update that happened this morning. One change that raises some alarms is that now maps that I published as a web service from an mxd to our sandbox do not have the option to change symbology, rename, transparency, and all the other options that were present yesterday. The only option with these maps are to turn off and on layers.

My question: Is AGOL still in the process of updating or is this the way AGOL now works. If so, please provide us with some documentation of all the changes.

Re: Update this morning

ShawnCarson — Wed, 03 Jul 2013 12:38:49 GMT

I too am experiencing weirdness. All my legend symbology in services I created in 10.0 has turned to empty boxes in the table of contents in my web maps apps. (So I have no legend in my public facing web map apps now.) Any new maps I create in 10.0 also have this issue. This is new behavior.

These were working fine for months.

Re: Update this morning

JerryGarcia1 — Wed, 03 Jul 2013 13:05:52 GMT

Also the map crashes when symbols are changed.....

ESRI needs to give us a heads up when they update. Especially since they have such a poor track record on their QAQC process. What if I was giving a demo to one of my bosses this morning. I hope the collector app I set up is working properly or we will be losing lots of staff time and tax dollars. If we knew when you are updating we could schedule around it.

Re: Update this morning

TomScharmen — Wed, 03 Jul 2013 14:33:24 GMT

Another serious issue apparently associated with this morning's update. All Organizational member's ROLES ARE BLANKED OUT, including mine. As Administrator of our Organization, I can not use any admin functions! Such as moving files or changing ownership. This is hampering some time sensitive work!
Hope you are aware of this and working to remedy it fast.
Thanks

Re: Update this morning

MikeMinami — Wed, 03 Jul 2013 14:45:11 GMT

The first suggestion is to aggressively clear your browser cache. This will often clear up problems.

@Jerry_G - we are aware of a firefox issue where changing symbols crashes the browser. Are you running in Firefox? We hope to have this addressed shortly

thanks,

Mike

Re: Update this morning

MikeMinami — Wed, 03 Jul 2013 14:47:20 GMT

@shawn

Can you provide some URLs to your 10.0 services so we can investigate the problem? Or URLs to web maps?

Thanks,

Mike

Re: Update this morning

RickWeisbond — Wed, 03 Jul 2013 15:15:36 GMT

As an administrator on our org account I no longer see an option to edit the item details on a feature service owned by others in our org. The only buttons showing up on the item details page are open and share. And the share dialog only shows a checkbox for "These groups" followed by our orgs groups. What happened to everyone and our org?

Re: Update this morning

MikeMinami — Wed, 03 Jul 2013 15:31:42 GMT

Rick, have you tried clearing your browser cache?

Mike

Re: Update this morning

TiffanyPuett — Wed, 03 Jul 2013 15:32:33 GMT

GOOD TIMES!!!

It also looks like they took away the "size" column in the "My Content" page. I think folks are going to need that to assist with budgeting credits!

Re: Update this morning

RickWeisbond — Wed, 03 Jul 2013 15:40:13 GMT

Mike,

I did clear the browser cache. It cleared up the problem of named user roles not displaying on the orgs admin page, but not the problem I posted about. My issue appears on Chrome, Firefox and IE8.

Re: Update this morning

MikeMinami — Wed, 03 Jul 2013 15:52:10 GMT

Rick,

Yes, I can see that problem. We'll address it today or by the end of the week.
In general, there seems to be issues with admin control over items and groups.

Thanks,

Mike

Re: Update this morning

ShawnCarson — Wed, 03 Jul 2013 15:56:40 GMT

Mike,

Here is a url:

http://crhgis.maps.arcgis.com/apps/TwoPane/main/index.html?appid=269423be8d184e5b8a2bba7c69446a0e

Let me install sp5 before you investigate. If you think sp5 won't fix it then please help me :-)....

(For the moment, I hid the legends in my other web map apps)

Thanks man...

Re: Update this morning

JerryGarcia1 — Wed, 03 Jul 2013 16:02:54 GMT

I was using firefox, I tried in chrome and it fixed the symbolgy issue but all the other problems are still there. Also now in firefox none of the maps open. I can log in but when opening any of my maps I get an error.

Re: Update this morning

TomScharmen — Wed, 03 Jul 2013 16:44:59 GMT

Access to the Administrator Functions only seems to be a problem when using Chrome. I can move files or change owners with no problems in Firefox.

Re: Update this morning

MikeMinami — Wed, 03 Jul 2013 18:01:41 GMT

Shawn,

The problem is with ArcGIS servers that can't generate legends for map services. This capability was introduced into ArcGIS Server at 10 SP1. So, ArcGIS Online has to do something special to generate the legend. This is what's not working. We're looking at the problem. I suspect it will get fixed by the end of the week.

Thanks,

Mike

Re: Update this morning

ShawnCarson — Wed, 03 Jul 2013 18:47:35 GMT

Its not a show-stopper so I can wait for the fix. Your knowledge and quick responses always help me. Thanks so much.

Shawn

Re: Update this morning

PtomHarner — Wed, 03 Jul 2013 19:06:14 GMT

We're publishing from 9.3 and seeing the same issue - hopefully the fix applies to 9.3 as well.

Re: Update this morning

MikeMinami — Wed, 03 Jul 2013 19:35:15 GMT

Yes, any ArcGIS Server version 10 or earlier will have this legend problem. The fix will go out tonight.

@Jerry, can you share the web map you are having trouble changing symbols, renaming, transparency issues?

Thanks,

Mike

Re: Update this morning

JasonBalmut — Wed, 03 Jul 2013 21:12:21 GMT

The Update button is gone! I've had to tear down and rebuild a CityEngine Web Scene 3 times this morning instead of clicking that wonderful, time-saving Update button. Please get this back up ASAP. I DO have a presentation for my boss this afternoon.

Re: Update this morning

MikeMinami — Wed, 03 Jul 2013 23:44:37 GMT

Jason,

Yes, the update button is missing! Sorry for the inconvenience.

Thanks,

Mike