topic ArcGIS Popup Window will not display Attribute data. in ArcGIS Online Questions

ArcGIS Popup Window will not display Attribute data.

GregDexter — Wed, 23 Nov 2011 15:21:18 GMT

Hello,
I have Map Service hosted on our ArcGIS Server. I am using the map service in the ArcGIS.com map viewer. All of the features are displayed properly on the map however when I configure a point layer to display a Popup window the window returns "No Information Available".
I checked the ArcGIS Server Logs and found the following error.

<Msg time='2011-11-23T11:43:39' type='ERROR' code='10837' target='Projects/MtAiry_MapServiceV3.MapServer' machine='rkk38' process='6316' thread='2676'>GeoDatabase Error :Only one spatial column is supported in this operation[MTAIRY.WA_VALVE][STATE_ID = 13750].</Msg>

<Msg time='2011-11-23T11:43:39' type='ERROR' code='100005' target='Projects/MtAiry_MapServiceV3.MapServer' methodName='MapServer.QueryFeatureData' machine='rkk38' process='6316' thread='2676' elapsed='0.00817'>Method failed.HRESULT = 0x8004158a : This is a FACILITY_ITF error that is specific to the interface that returned this error. See the documentation of the interface that returned this error for information about this HRESULT.</Msg>

Theres is only one spatial column. The Features are stored in an ArcSDE Oracle database has anyone run into this problem?

Re: ArcGIS Popup Window will not display Attribute data.

MikeMinami — Wed, 23 Nov 2011 15:44:14 GMT

Can you share the REST URL to your map service? And also indicate which point layer has the issue?

Thanks,

Mike

Re: ArcGIS Popup Window will not display Attribute data.

GregDexter — Wed, 23 Nov 2011 16:13:09 GMT

THanks for the reply...

The rest url is:
http://apps.rkk.com/ArcGISServer/rest/services/Projects/MtAiry_MapServiceV3/MapServer

It seems that none of the layers will display popup information.

Re: ArcGIS Popup Window will not display Attribute data.

MikeMinami — Wed, 23 Nov 2011 22:10:39 GMT

Queries sent to your map service are failing. I believe it's a problem with ArcGIS Server. You are running an older version (9.3). Here's another forum posts that discusses this error.

http://forums.arcgis.com/threads/42305-Cannot-get-pop-ups-to-work?p=145731&viewfull=1#post145731

The solution, I believe, is to upgrade your server to ArcGIS Server 9.3 SP1.

Thanks,

Mike