topic Re: Basic View Template Print Issue with IE 9 in ArcGIS Online Questions

Basic View Template Print Issue with IE 9

KimberlySparks — Wed, 20 Mar 2013 13:54:41 GMT

I downloaded the Basic Viewer template and the print feature is not working in IE 9. It is working perfectly in FireFox and Chrome. It works for me in IE9 when I view the template through ArcGIS on-line, just not in my downloaded version. Is there something I can do to fix this?

Thanks!

Re: Basic View Template Print Issue with IE 9

ChrisWhitmore — Thu, 21 Mar 2013 20:08:56 GMT

Hi Kimberly, I just downloaded the basic viewer template and am able to print with IE 9. What issue are you seeing?

Thanks,

Chris

Re: Basic View Template Print Issue with IE 9

KimberlySparks — Fri, 22 Mar 2013 11:17:18 GMT

When I make a selection from the print drop down, nothing happens.

Re: Basic View Template Print Issue with IE 9

ChrisWhitmore — Fri, 22 Mar 2013 21:03:53 GMT

Clear your web browser cache and try again. Here's instructions for clearing your cache on IE 9:

http://kb.wisc.edu/page.php?id=15141

Thanks,

Chris

Re: Basic View Template Print Issue with IE 9

KimberlySparks — Mon, 25 Mar 2013 16:53:24 GMT

I followed those instructions, but still no luck.

Re: Basic View Template Print Issue with IE 9

ChrisWhitmore — Tue, 26 Mar 2013 14:40:55 GMT

hmm what's the exact version of IE9? If you haven't, try the template locally on the server where it's staged. i.e., http://localhost/<rest of the url to template>.

When you configured the template, did you make any changes other than the web map and sharing URL?

Re: Basic View Template Print Issue with IE 9

ChrisWhitmore — Thu, 28 Mar 2013 22:02:19 GMT

Perfect, thanks - I have a reproducible case now. It appears to be specific to certain web maps. Print works on IE 9 for one web map, but then not another. Unfortunately, no workaround at this time. You can track this issue here. It should be fixed with the next website update.

Thanks,

Chris

Re: Basic View Template Print Issue with IE 9

ChrisWhitmore — Tue, 02 Apr 2013 20:54:22 GMT

Hi Kimberly,

One other thing - are you using a proxy? That may be the culprit as well. The template's readme, included in the download, has instructions for configuring a proxy.

Thanks,

Chris

Re: Basic View Template Print Issue with IE 9

KimberlySparks — Wed, 03 Apr 2013 13:55:49 GMT

Hi Chris,

I am not using a proxy. Do you think that would help?

Also, when I go to the link you posted for tracking the issue, I get the folllowing:

"Your search - NIM090167 - did not match any documents."

Thanks!

--Kim

Re: Basic View Template Print Issue with IE 9

ChrisWhitmore — Wed, 03 Apr 2013 21:56:13 GMT

A proxy could very well resolve the issue for you - it fixed it for my reproducible case.

And I'll look into why the bug tracking isn't showing results for this issue.

Thanks,

Chris

Re: Basic View Template Print Issue with IE 9

KimberlySparks — Thu, 04 Apr 2013 13:12:28 GMT

Sorry to bother you again. The directions in the template I downloaded do provide information about a proxy and direct you to this link:

http://help.arcgis.com/EN/webapi/javascript/arcgis/help/jshelp_start.htm#jshelp/ags_proxy.htm

But this link is no longer valid. I found other references to the proxy page in the ArcGIS on-line documentation, but they also redirect me to this same bad link. Can you send me a link to the current location of the proxy documentation?

Thanks!

Re: Basic View Template Print Issue with IE 9

ChrisWhitmore — Thu, 11 Apr 2013 14:40:22 GMT

Hi Kim,

Sorry for the delayed response. Pointing out issues with the software and doc is definitely not bothering :).

The tracking link is working now (I confirmed). Here's the updated proxy help:

http://developers.arcgis.com/en/javascript/jshelp/ags_proxy.html

I'll make sure the help is updated in the next website update.

Thanks,

Chris