topic Re: Unable to save Application Settings changes in Portal in ArcGIS Online Questions

Unable to save Application Settings changes in Portal

GISSupport3 — Fri, 20 Dec 2013 01:08:02 GMT

G'day All

A follow on from:
http://forums.arcgis.com/threads/98757-Location-Tracking-with-10.2?p=353352#post353352

After clicking Edit for a map, Changing the Application Settings, and clicking Save ... the page just hangs with Please wait where the thumbnail would be.

I am able to change the name.

Fiddler shows that the following never returns, and does return true for the name change:
POST /arcgis/sharing/content/users/ME@DOMAIN/items/71da0a915c724288be72dcc6bcc8e946/update HTTP/1.1

Any suggestions?

Thanks for your time

Re: Unable to save Application Settings changes in Portal

ZachChristoff — Mon, 06 Jan 2014 17:02:08 GMT

Make sure that your page is not blocking unsafe scripts. I've experienced this before when my browser is accessing https & http mixed content. I believe a few of the items in Portal are coded for http (ex. the call to the dynamic map extent).

Re: Unable to save Application Settings changes in Portal

JacobBoyle — Mon, 06 Jan 2014 17:42:09 GMT

I had a similar issue from time to time with Internet Explorer, using Firefox or Chrome seemed to remedy the issue.

Re: Unable to save Application Settings changes in Portal

GISSupport3 — Mon, 06 Jan 2014 23:37:56 GMT

Hi All

Thanks for your pointers and unfortunately these did not help.

This is occurring on a test machine.
We are setting up an Amazon site today so I'll try all again in the next few days and see if I have better 'luck'.

Thanks again

Re: Unable to save Application Settings changes in Portal

WilliamCraft — Fri, 17 Jan 2014 21:17:38 GMT

Are you attempting to upload a new thumbnail when you see this behavior? I can't quite follow what it is you have edited before clicking the Save button. I've had the same behavior as you describe when I tried to update the application thumbnail by saving the changes. The issue behind my problem was that the image size of my file for upload was too big. The Portal beta release did not have a file upload size restriction, but the 10.2 production release does; most likely that hasn't changed at 10.2.1 also. Try reducing the pixel resolution of your image to something smaller, like 199 x 100 (this is an example, as you'll want to maintain your image aspect ratio of course) and try the upload again. I'm not sure if this helps you or not, but hopefully it does.

Re: Unable to save Application Settings changes in Portal

GISSupport3 — Thu, 27 Feb 2014 22:01:16 GMT

Ok ... FINALLY worked it out, by accident.

The save edits of a portal map hanging that is.

I had a couple of 'local' web services in my portal map and the default ArcGIS Online basemap.

If I replaced the base map service with a local service then the portal map would save straight away.

A few other equally odd behaviours to get to this point and hopefully our local ESRI Support will be passing them on.

Still some issues with publishing hosted services and just skipped that for now and published unhosted.