topic Re: Web Application Issues Since Last AGOL Update in ArcGIS Online Questions

Web Application Issues Since Last AGOL Update

MacFriedrichs — Mon, 13 May 2013 21:03:55 GMT

I have an organizational subscription account and created quite a few applications from webmaps using the configurable application templates provided (just the canned cloud apps, nothing hosted by me). A few of them are not working properly as before the update and am I'm wondering if anyone else is having similar issues or can identify solutions. These application templates are giving me grief:

Tabbed Storytelling - The underlying webmaps show up normal as per map ID (layers, popups OK), but the splash screen image and text, title, and tab names do not reflect the text input from the configuration. Also, I hit the configure button on the web app and it shows all of my input text, title, etc. as before the latest update when the web app worked fine. No Bing maps are used in the underlying web maps.

3-Way Map Viewer - This app no longer displays any parts of the underlying webmap(s) which included Bing basemaps before the "Bing phase-out", even though the webmap (with Bing) can still be viewed itself without issues. It appears there is a breakdown in between the webmap and the web app...is this congruent with the Javascript API now requiring a Bing key?

I have done troubleshooting for both of these web app issues using multiple browsers (ie, chrome, firefox) and clearing the cache. I have also recreated the problems on multiple workstations, even building a new web app from scratch. With proprietary data I am unable to share the map links on here, unfortunately.

Has anyone had similar issues or have suggested solutions, particularly for the tabbed storytelling app problem? I can live with the Bing key registration issue with second problem, but suspect a common bug might be occuring for others.

Thanks for any feedback.

Re: Web Application Issues Since Last AGOL Update

JohnPower — Fri, 17 May 2013 12:47:34 GMT

I have been having the exact same issue with this app (Tabbed Storytelling). None of the text I enter to configure the app is registered. The only thing that works is the underlying maps.

Re: Web Application Issues Since Last AGOL Update

MacFriedrichs — Mon, 20 May 2013 11:53:32 GMT

Just a follow up here...I heard from an esri guy that this is a common bug in the (tabbed storytelling) app and is supposed to be fixed in the June AGOL update. In the meantime, I suspect it is not an issue if downloading the template and customizing/hosting the app on one's own server. Although that is not an option for many folks.

Re: Web Application Issues Since Last AGOL Update

IanWittenmyer — Wed, 22 May 2013 16:28:12 GMT

Tabbed Storytelling - the splash screen image and text, title, and tab names do not reflect the text input from the configuration.

This is a known issue and has been fixed for the June release of arcgis.com

3-Way Map Viewer - This app no longer displays any parts of the underlying webmap(s) which included Bing basemaps before the "Bing phase-out", even though the webmap (with Bing) can still be viewed itself without issues. It appears there is a breakdown in between the webmap and the web app.

This issue with the 3 way viewer template has also been fixed for June. Part of the 'Bing phase out' involved 'grandfathering' existing webmaps with Bing that were create or modified before the change in Bing support took place. That is why the webmap (with bing) is still viewable outside of the template.

Re: Web Application Issues Since Last AGOL Update

JerryGarcia1 — Thu, 23 May 2013 18:43:17 GMT

add the Chrome - Twitter to the list of non working applications. Works for the preview, when published comes out blank.

Re: Web Application Issues Since Last AGOL Update

TracyGarrison — Tue, 02 Jul 2013 21:59:12 GMT

This is a known issue and has been fixed for the June release of arcgis.com.

It is July now and I still have the problem with the tabbed storytelling app. The web maps show up fine but my titles, labels etc. do not reflect my configuration.