topic Re: ArcGIS Online Administrators "You do not have permissions to access this resource." in ArcGIS Online Questions

ArcGIS Online Administrators "You do not have permissions to access this resource."

BillFox — Fri, 29 Jun 2018 21:15:12 GMT

I Logged into AGOL as an Administrator today and after selecting the Organization > Settings Tab

This error pops up:

"You do not have permissions to access this resource."

Does this happen for you too?

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

BillFox — Fri, 29 Jun 2018 21:21:05 GMT

It works fine for a different user with the Administrator role.

The only difference is 100 credits are allocated to the account the works.

If I add just 1 credit to the account that is getting the error it fixes it too.

This user account has worked fine for a long time.

Did something change to enforce credit usage?

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

KellyGerrow — Fri, 29 Jun 2018 21:25:16 GMT

Hey Bill,

I'd suggest getting in touch with Technical Support to look into this issue further. Are you able to access the settings tab after receiving the error message?

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

KellyGerrow — Fri, 29 Jun 2018 21:31:54 GMT

Thanks for this information Bill. I can reproduce the issue.

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

BillFox — Fri, 29 Jun 2018 21:37:37 GMT

Hi Kelly,

yep, tech support can reproduce the issue too

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

BillFox — Thu, 05 Jul 2018 15:11:00 GMT

#BUG-000115081 Error message: do not have permissions to access this resource

Status: Implemented

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

KellyGerrow — Thu, 05 Jul 2018 20:12:12 GMT

Are you still seeing the error Bill or has it been fixed?

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

BillFox — Thu, 05 Jul 2018 20:20:41 GMT

It is fixed now

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

MelissaSalich — Fri, 05 Apr 2019 17:30:14 GMT

I'm have one user in my AGO organization that is getting this error on Title Services only.
Any insight?
Other users with the same user type and role can see the tile services without any issues.

User type = Creator

Role = Publisher

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

BillFox — Fri, 05 Apr 2019 18:31:10 GMT

do they have credits available?

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

MelissaSalich — Fri, 05 Apr 2019 18:34:37 GMT

yes, over 1,000 available

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

KellyGerrow — Fri, 05 Apr 2019 18:38:03 GMT

can you share the items they can't see? If not, I'd suggest getting in touch with tech support.

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

KelbyThomasson1 — Fri, 07 Aug 2020 13:49:04 GMT

Bill,

What was the solution to this issue?

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

BillFox — Fri, 07 Aug 2020 17:37:45 GMT

had to allot more than zero credits to the account

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

BillFox — Fri, 07 Aug 2020 17:43:57 GMT

I think it was a last minute tweak someone did before the UC that year.

I would not rule out the possibility a similar "BUG Regression"

Re: ArcGIS Online Administrators "You do not have permissions to access this resource."

KelbyThomasson1 — Tue, 11 Aug 2020 13:17:59 GMT

Ahhh, I see well I was finally able to figure mine out as well, although I'm not sure what the issue was completely I deleted my Stakeholder file that is supposed to be shared among the members in the organization. once I did that and shared the new one it worked and everyone could see the results.