topic Re: ArcGIS Online Basemaps not working in ArcGIS Online Questions

ArcGIS Online Basemaps not working

EricaJohnson1 — Mon, 13 Jun 2011 17:08:18 GMT

I'm running ArcGIS 10 Desktop. For about the last week, when I click the Add Data dropdown then select either Add Basemap or Add Data from ArcGIS Online my map locks up. I haven't had any problems with this in the past. Is there something going on with the server or is this something on my end? Any ideas how to correct?
Thanks

Re: ArcGIS Online Basemaps not working

MikeMinami — Mon, 13 Jun 2011 19:37:56 GMT

We are not aware of any issues.

How about any maps with existing basemaps already set. Do these work?

Thanks,

Mike

Re: ArcGIS Online Basemaps not working

EricaJohnson1 — Tue, 14 Jun 2011 17:53:34 GMT

Yes, the basemaps that I already have in a project work fine. However, if I try to add another base map the timer icon pops up for a few seconds then the top of the screen where the project name is grays out. I can move the mouse but can't click anything. I never get the pop-up box with the choices of base maps.

Re: ArcGIS Online Basemaps not working

MikeMinami — Tue, 14 Jun 2011 20:33:24 GMT

Do you connect to the internet through a proxy server? I have heard of issues related to this. Are you running the latest service packs?

http://forums.arcgis.com/threads/13110-ArcInfo-Crashes-when-I-try-to-quot-Add-Data-quot-(Arc-10)

If this is not the case, I'd suggest contacting technical support.

Thanks,

Mike

Re: ArcGIS Online Basemaps not working

MarilieCarstens — Tue, 14 Aug 2012 11:14:35 GMT

I have been unable to add a Basemap to my maps both today and yesterday. My colleague in the office reports the same. The 'Add Basemap' screen appears blank. If I open a previous map that had a basemap, though no error is returned, no image is shown. I have SP5 installed and my internet access is fine. Please advise. Thankyou

Re: ArcGIS Online Basemaps not working

TimPeterson — Thu, 16 Aug 2012 15:42:14 GMT

Same Issue here - 8/16/12. Basemap and ArcGIS online windows both blank./ When I attempt to sign in through the link on ArcGIS online, ArcMap crashes. Please do advise, ESRI.

Re: ArcGIS Online Basemaps not working

TimMarquardt — Fri, 17 Aug 2012 13:56:06 GMT

Same here. Running 10.1 Desktop. Add Basemaps screen is blank and after 30 sec. I get "Unable to connect to remote server".

Re: ArcGIS Online Basemaps not working

BrianIngalls — Mon, 20 Aug 2012 18:29:36 GMT

I'm also having issues with the online basemaps. I've not used the feature for about 5 months or so. Today, I was going to see if the online Bing aerial map shows a newly built subdivision that our current in house map does not show. I can click on it and hit add, but nothing happens. Another ArcInfo user in my office was able to access it without issue on his machine. So I thought maybe I needed to reboot, as most issues on pc's are solved by rebooting. That didn't help. Any reason why one machine would be able to access the online basemaps, but another can't? Is there a setting I may have toggled? Could it be a software firewall issue? Both machines are identically configured and have been updated with ArcGIS SP5.

Re: ArcGIS Online Basemaps not working

GwenWolph — Mon, 20 Aug 2012 21:11:03 GMT

I have noticed that when I add a Basemap or any ArcGIS Online data, it resets my page layout to some random corner of white page space, and I have to reset my display to "Zoom to page" to get back to my map. It took awhile to figure that out - for awhile I thought it was just blanking out my map. Been happening for the last week or two.

Re: ArcGIS Online Basemaps not working

SamLarsen — Tue, 21 Aug 2012 08:34:44 GMT

If you want to quickly check the availability of services in the future you can see the service availability dashboard at:
http://status.arcgis.com/

Re: ArcGIS Online Basemaps not working

LoriCarpenter — Thu, 30 Aug 2012 18:45:47 GMT

I have the same issue. When I click to add basemap nothing happens. Previous projects that have the basemap in them still work and I can copy this basemap into a new project but cannot add a new basemap. Please advise when this will be fixed. Thanks!

Re: ArcGIS Online Basemaps not working

BrianIngalls — Thu, 30 Aug 2012 19:37:38 GMT

I'm still having this issue, but I did discover something last week. It appears the online base maps are downloaded as a .lyr files when you access them from the ESRI service. I found .lyr files for each of the "online basemaps" I had accessed in the past in the "My Documents" folder...

C:\Documents and Settings\***username***\My Documents\ArcGIS\Packages

Now I can simply drag the basemap .lyr file into my map. For example, let�??s say I want the Bing Aerial photo back drop I had accessed via the online basemaps a few months ago. I browse to this directory above and find a folder called "Bing_Maps_Aerial.lpk1". I double click and open this folder to find the basemap .lyr file called "0000Basemap.lyr". Simply drag the .lyr file into your maps Table of Contents and your map will then downlaod and display the information.

Once I figured this out, I relocated these .lyr files to a directory where I store my other basemap .shp files so I can easily drag it into future maps.

It�??s not a fix, but it�??s a work-around that works for me. I hope it will help you all out too.

...Also, I've not tried this yet, but I wonder if clearing the "Display Cache" folder will fix this? I should test it before posting this, but I'm out of time and got to go and I don't want to spend time trouble shooting if it screws something up right now... Its located under "Customize" drop down window, then go to "ArcMap Options", then choose "Display Cache" tab.

Re: ArcGIS Online Basemaps not working

DanielSotreanu — Thu, 08 Nov 2018 15:24:10 GMT

Just hit this issue with ArcGis Portal 10.4.1. and didn't find any resolution on Esri Community.

I fixed it by setting the browser proxy to Auto-detect proxy settings for the network (Mozilla Firefox).