topic Re: Missing save button in webmap in ArcGIS Online Questions

Missing save button in webmap

LukasWingert — Thu, 15 Nov 2018 09:58:04 GMT

I have a webmap in arcgis online that shows data without any errors but there are some layers missing in the layer overview (content) and the save button is missing too. I use this webmap in my webapp and there are all layers visible and working.

Any idea how to fix this?

Re: Missing save button in webmap

RobertScheitlin__GISP — Thu, 15 Nov 2018 13:40:23 GMT

Lukas,

Please provide a screenshot.

Re: Missing save button in webmap

LukasWingert — Thu, 15 Nov 2018 13:46:50 GMT

Re: Missing save button in webmap

RobertScheitlin__GISP — Thu, 15 Nov 2018 14:22:02 GMT

Lukas,

What is your role in AGOL? Administrator, Publisher, User, Viewer?

Re: Missing save button in webmap

LukasWingert — Thu, 15 Nov 2018 14:30:32 GMT

User, but i never had any problems with working on webmaps ...

Re: Missing save button in webmap

rachelg_esri — Thu, 15 Nov 2018 15:12:10 GMT

Hello Lukas,

Usually the Save button doesn't appear when the browser isn't recognizing that you're signed in. I see your name in the top right so I'm assuming this isn't the case.

Do you see this issue in:

Other browsers on the same machine?
In an incognito/private browsing window (in the same browser provider and others)?
On other networks?
On other machines in the same network?

This would help narrow down where the issue is occurring.

Thanks!

Best regards,

Rachel

Esri Support Services

Re: Missing save button in webmap

LukasWingert — Fri, 16 Nov 2018 06:09:50 GMT

Hello Rachel,

Other browsers on the same machine? -> tested with IE, firefox, Chrome
In an incognito/private browsing window (in the same browser provider and others)? -> yes
On other networks? -> yes
On other machines in the same network? -> yes

Only this webmap causes the issue. When i try to edit another webmap the save button is visible (see screenshot below)

Re: Missing save button in webmap

rachelg_esri — Fri, 16 Nov 2018 15:17:06 GMT

Hello Lukas,

It sounds like you may be hitting a webmap-specific corruption issue. We may be able to see additional errors through Fiddler, but ultimately I think the best solution here may be to create a new web map and get rid of the old one. But we can take another look at it for you in Support Services. Can you give us a call to create a case?

888-377-4575.

We look forward to hearing from you!

Best regards,

Rachel

Esri Support Services

Re: Missing save button in webmap

KellyGerrow — Fri, 16 Nov 2018 22:01:17 GMT

Hi Lukas,

Is this your web map or is it owned by someone else?

There is a setting that owners can set on web maps which prevents copies from being saved. If you own the map, then Tech Support will be the best place to start.

Re: Missing save button in webmap

LukasWingert — Mon, 19 Nov 2018 05:56:21 GMT

Hi Kelly,

i am the owner of the webmap, so there can't be any permission issue (should be).

Funny side note: creating a new webmap with the exact same layers, works like a charm.

Any ideas?

Re: Missing save button in webmap

KellyGerrow — Fri, 30 Nov 2018 22:07:44 GMT

Are you able to share the web map?

I would be want to compare the text of the web map that doesn't have the option to save and the one that does. You can get the webmap json by adding the web map ID into this url: https://www.arcgis.com/sharing/rest/content/items/<webmapID>/data?f=pjson

Re: Missing save button in webmap

EricShreve — Wed, 11 Sep 2019 23:05:55 GMT

Did anyone else find a solution or the reason for this error?

I have a user that experience the same issue currently on their AGOL Web Map.

Re: Missing save button in webmap

LukasWingert — Thu, 12 Sep 2019 04:40:54 GMT

I had to make a new Webmap. There was no workaround for me

Re: Missing save button in webmap

Anonymous User — Thu, 12 Sep 2019 15:07:15 GMT

Hi Lukas,

I have seen some users run into this issue. In most cases, it's due to a layer being referenced that is no longer there.

I would take a look at developer tool (F12 on keyboard or Crl+Shft+i). Then have the tool running while opening up the map, this should point to what layer is causing the save button to disappear.

Let me know if you have any questions

Luba

Re: Missing save button in webmap

EricShreve — Thu, 12 Sep 2019 16:13:45 GMT

Luba,

What specific indicator do you look for that shows that a layer is causing a save error when I am observing the Network Traffic within Chrome?

Thanks,

Eric Shreve

Re: Missing save button in webmap

Anonymous User — Thu, 12 Sep 2019 16:17:41 GMT

There should be some errors coming up in dev tools. Do you have your map publicly accessible? Can I take a look at it?

Thanks,

Luba

Re: Missing save button in webmap

EricShreve — Thu, 12 Sep 2019 16:19:15 GMT

Luba Hristova‌ here it is: https://azdema.maps.arcgis.com/home/webmap/viewer.html?webmap=63ffdbed9e3548cfa77ff135940a1521

Re: Missing save button in webmap

Anonymous User — Thu, 12 Sep 2019 17:08:47 GMT

Leslie Canyons Polygons layers, can you try re-adding this layer to the map again? When did the save button first disappear, was there any changes that you can recall?

Thanks,

Luba

Re: Missing save button in webmap

EricShreve — Thu, 12 Sep 2019 17:35:46 GMT

When I remove the layer and re-add it to the webmap through the rest endpoint I am not able to see it on the table of contents, even though the layer is displayed on the map. Do you think maybe the JSON was corrupted with the webmap with that specific layer?

Re: Missing save button in webmap

EricShreve — Thu, 12 Sep 2019 17:50:49 GMT

Luba Hristova‌ I was able to figure out the problem by deleting the original Leslie Canyon Polygon and republishing it as a hosted feature service and the save option came up. Just curious if you noticed that specific layer was the issue in the Chrome Dev Tools?

Thanks,

Eric Shreve