topic IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined in ArcGIS Online Questions

IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

EdTriplett — Sun, 22 Apr 2018 20:41:15 GMT

I have an AGOL Scene that I am using iFrames to embed bookmarked locations into a website. About 50% of the time I am getting the following error:

The issue is fixed with a refresh of the page, but I would love to know if there is something else I can do to prevent the error from coming up.

The only modification I made was I changed the link to https in the embed for each bookmark in the AGOL scene.

Here is an example link in the site: Book of Fortresses

Thanks!

Re: IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

JordanMiller2 — Tue, 08 May 2018 22:33:01 GMT

I've also started having this error appear too, seemingly out of nowhere. It also happens for me about 50% of the time, and I cannot figure out what the heck is going on. Any help would be appreciated!

Re: IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

EdTriplett — Wed, 13 Jun 2018 12:32:08 GMT

I am still having this same issue. Does anyone know what to do about this? It is extremely annoying, and is now happening 3/4 of the time rather than 50% a month ago.

Re: IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

JordanMiller2 — Thu, 14 Jun 2018 05:23:20 GMT

I'm still getting the error too, and like you, the frequency has increased to the point where it's happening every time. Very frustrating!

Re: IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

EdTriplett — Thu, 14 Jun 2018 07:14:53 GMT

I second your frustration. I am now noticing that a refresh no longer fixes it every time as it did before.

ESRI: What options do we have to submit a ticket to fix this issue? Clearly this forum is not the right place.

Re: IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

George_Thompson — Thu, 14 Jun 2018 10:45:36 GMT

You can call Esri Technical Support and log an issue that way. That may be the best course of action.

Re: IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

EdTriplett — Thu, 14 Jun 2018 11:50:27 GMT

Thanks. The phone seems like an odd way to share links to the problem etc. I never saw a textual way to submit problems.

Re: IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

George_Thompson — Thu, 14 Jun 2018 11:54:22 GMT

You have to get a case created and the analyst can send you an email that you reply to. That will give you the ability to provide the links.

Re: IFramed AGOL Scene Error: Cannot read property 'handleInitialErrors' of undefined

EdTriplett — Thu, 14 Jun 2018 11:58:10 GMT

That makes sense. Thank you.