topic Re: ago and other esri apps issue in ArcGIS Online Questions

ago and other esri apps issue

ErikBlake — Tue, 28 Jan 2020 13:28:05 GMT

anybody else experiencing ago and other apps performance this morning. We can't even load collector and ago won't open if it does it is painfully slow

Re: ago and other esri apps issue

ThomasColson — Tue, 28 Jan 2020 13:46:09 GMT

Yes, we have been experience intermittent issues, a lot of "bad gateway" yet ArcGIS Online Health Dashboard shows everything is fine. The issue started late last night, a lot of my nightly python updates failed.

Re: ago and other esri apps issue

EllenLester — Tue, 28 Jan 2020 13:50:54 GMT

We are seeing problems as well- slowness logging in and using web maps and errors when trying to open ArcGIS Pro. Our on-site Portal is running fine.

Re: ago and other esri apps issue

RyanUthoff — Tue, 28 Jan 2020 13:54:49 GMT

Yes, I have been having the same issues with trying to sign in to ArcGIS Pro using ArcGIS Online logins.

Re: ago and other esri apps issue

EllenLester — Tue, 28 Jan 2020 14:01:36 GMT

The ArcGIS Online Health Dashboard is acknowledging the problem now: ArcGIS Online Health Dashboard

Re: ago and other esri apps issue

ErikBlake — Tue, 28 Jan 2020 14:05:11 GMT

Thanks Lester. I couldn't even get on the health dashboard earlier.

Re: ago and other esri apps issue

ThomasColson — Tue, 28 Jan 2020 14:10:13 GMT

What interesting is the outage started many hours ago, yet the dashboard is showing it started at 6 AM PST. Wonder how "automatic" the health checks are, and how reliable the dashboard is?

Re: ago and other esri apps issue

MichaelVolz — Tue, 28 Jan 2020 14:11:21 GMT

Thomas:

Do your nightly scripts work directly with AGOL (e.g. Do you overwrite data that is hosted in AGOL on a nightly basis)?

Re: ago and other esri apps issue

City_of_Edgewater__Fl_GIS_Div_ — Tue, 28 Jan 2020 14:12:28 GMT

From ESRI:

Good morning!

Thank you for bringing the issue to our attention!

This is Vanshika from ESRI Technical Support Services, writing in reference to case #. I have taken ownership of this case and will be working with you on this issue.

I would like to inform you that the Operations team is aware about the performance issue of ArcGIS Online hosted feature services and they are actively investigating other reports. I will keep you posted as soon as we have an update from the team and sincerely apologize for the inconvenience due to the behavior.

Re: ago and other esri apps issue

StuartMoore — Tue, 28 Jan 2020 14:16:05 GMT

we are also having the issues, been slow all day and now its stopped working.

Stu

Re: ago and other esri apps issue

gisguy — Tue, 28 Jan 2020 14:42:35 GMT

I hope this is fixed sooner for our day to be more productive. Thanks.

Re: ago and other esri apps issue

RoryKaip — Tue, 28 Jan 2020 15:13:09 GMT

Hi Vanshika,

Are there any updates on this issue?

Rory

Re: ago and other esri apps issue

ThomasColson — Tue, 28 Jan 2020 16:42:52 GMT

So this map has gone viral in the media, Operations Dashboard for ArcGIS , I wonder if this is the cause of the performance problems?

Re: ago and other esri apps issue

KoryKramer — Tue, 28 Jan 2020 19:07:38 GMT

ArcGIS Online Health Dashboard