topic Re: Having trouble creating a hosted layer. in ArcGIS Online Questions

Having trouble creating a hosted layer.

MichaelWoodward — Tue, 26 Mar 2019 14:25:32 GMT

I have several shapefiles of our electrical system I'm trying to share on ArcGIS Online. Two of the shapefiles are too large to add directly to the map.

"Notice: This dataset is too large to add directly to the map. Upgrade to an ArcGIS Online subscription to publish larger data as hosted layers."

We have a subscription, and I am logged in. I tried to follow the instructions here: https://doc.arcgis.com/en/arcgis-online/manage-data/publish-features.htm#ESRI_SECTION1_49CE0570C3BA4AD8BF2DB28929FF7280 , but I see no options to create a hosted layer. There is no box to publish the file as a hosted layer.

I was wondering if this is a permissions issue, but I have all the permissions for my organization enabled.

Any thoughts? This is my first time using ArcGIS Online, I've been using ArcGIS Desktop exclusively until now.

Re: Having trouble creating a hosted layer.

Anonymous User — Tue, 26 Mar 2019 14:50:21 GMT

Hi Michael,

When you go to Content > Add Item > From my Computer and select a zipped folder containing a shapefile, you'll get the following screen that has "publish as a hosted layer" already selected, what do you see instead of this screen? Have you selected the file first (it will only appear after selecting a file)?

I hope this helps!

Allie

Re: Having trouble creating a hosted layer.

MichaelWoodward — Tue, 26 Mar 2019 14:56:41 GMT

Re: Having trouble creating a hosted layer.

Anonymous User — Tue, 26 Mar 2019 15:00:25 GMT

What browser are you using? I would try another browser and try clearing the browser cache. If that doesn't work, what permissions do you have? Does anyone else in your org face this issue as well?

Re: Having trouble creating a hosted layer.

MichaelWoodward — Tue, 26 Mar 2019 15:06:46 GMT

Chrome. I tried using firefox to add the shapefile to "my content" but everything looked the same.

Here are my permissions in My Esri:

I'm the only person in my organization that is using ArcMap right now.

Re: Having trouble creating a hosted layer.

Anonymous User — Tue, 26 Mar 2019 15:17:34 GMT

Can you ensure that you have all the necessary components of the shapefile in the folder (shp, .shx and .dbf)?

You also mentioned having two large shapefiles, does this folder contain both? How large are the shapefiles? The max upload size is 200 GB.

https://doc.arcgis.com/en/arcgis-online/reference/troubleshoot.htm#anchor3

Re: Having trouble creating a hosted layer.

MichaelWoodward — Tue, 26 Mar 2019 15:25:59 GMT

Here are the contents of the zipped shapefile

The two largest are 2,065 KB and 1,577 KB. Each shapefile is zipped individually.

Re: Having trouble creating a hosted layer.

Anonymous User — Tue, 26 Mar 2019 15:28:29 GMT

As a test, could you try removing the CAD layer?

Re: Having trouble creating a hosted layer.

MichaelWoodward — Tue, 26 Mar 2019 15:38:19 GMT

I removed the .shp file (that's the one you meant, right?) and rezipped the contents. I'm still getting the same thing when i try to add the item.

Re: Having trouble creating a hosted layer.

JacobLias1 — Tue, 26 Mar 2019 15:49:36 GMT

Hey Michael, are you able to share your shapefile for testing purposes?

Another thing to try is to publish your shapefile directly from ArcMap. Simply open a blank map document, then go to File > Sign In to sign in to your ArcGIS Online account. Then, add your shapefile to the map and follow the publishing instructions in the following documentation:

https://desktop.arcgis.com/en/arcmap/latest/map/publish-map-services/publish-to-portals.htm#ESRI_SECTION1_2AB8244E455F4764805BC46C6E5C1B45

Do know that you will need the privileges to create content in ArcGIS Online in order to publish hosted services -> https://doc.arcgis.com/en/arcgis-online/reference/roles.htm#ESRI_SECTION1_4FF9051EFB814C249AB26B0ACFF7C79F

Re: Having trouble creating a hosted layer.

MichaelWoodward — Tue, 26 Mar 2019 16:49:55 GMT

I tried to publish directly from ArcMap, but I didn't have a server connection. I tried to create one, but got a 504 error. It said the "proxy server got bad address from remote server"

I assumed I would need some privileges, but don't know how to determine if I have those privileges or not. I'm set up as an Admin with our organization, and all the privileges are enabled for me. Our IT person who was kind of handling the GIS software/licenses has left so I'm not sure who to talk to about it.

Re: Having trouble creating a hosted layer.

Anonymous User — Tue, 26 Mar 2019 16:53:46 GMT

In ArcGIS Administrator on our desktop, you can specify ArcGIS Online as your portal and then sign in to ArcGIS Online under the File tab in ArcMap. Then you can choose ArcGIS Online as your server connection and you should have sufficient permissions.

http://desktop.arcgis.com/en/arcmap/latest/get-started/administer/managing-portal-connections-from-arcgis-for-desktop.htm

http://desktop.arcgis.com/en/arcmap/10.3/map/web-maps-and-services/signing-into-arcgis-online-in-arcgis-for-desktop.htm

Re: Having trouble creating a hosted layer.

JacobLias1 — Tue, 26 Mar 2019 16:57:06 GMT

Hey Michael,

If you have the Administrator role for your ArcGIS Organization then you definitely have the privileges needed to create and publish content.

As for the server connection, did you make sure to sign in to your organization within the File menu in ArcMap first? Make sure you go to File > Sign In and sign in with your administrator credentials first. Then go through these steps:

File > Share As > Service

Publish a service > Next

Choose a connection > Click the drop down > choose "My Hosted Services ("your organization name")"

Then follow the rest of the steps in the documentation to set up and publish your service.

Re: Having trouble creating a hosted layer.

MichaelWoodward — Tue, 26 Mar 2019 18:18:35 GMT

I am able to sign in to ArcGIS Online in ArcMap.

I went to ArcGIS Administrator and found the Manage Portal for ArcGIS Connections. Currently, there is "http://www.arcgis.com" in the box. I'm not sure what to add to get it to connect. To be honest, most of the instructions went over my head.

Re: Having trouble creating a hosted layer.

MichaelWoodward — Tue, 26 Mar 2019 18:36:22 GMT

I don't have an existing connection to use. I tried to create one, but that's where I got the 504 error.

Re: Having trouble creating a hosted layer.

JacobLias1 — Tue, 26 Mar 2019 20:32:51 GMT

Hey Michael,

At this point it might be advisable to reach out to Technical Support as you've run into a number of different issues. Though, when you're signed in to ArcGIS Online within ArcMap, can you check the ArcCatalog tab to see if you have a "My Hosted Services..." folder like this?

Re: Having trouble creating a hosted layer.

MichaelWoodward — Wed, 27 Mar 2019 12:40:52 GMT

I got this resolved with ArcGIS support yesterday afternoon. We had a public account instead of an organizational account. They were able to get me set up as an Administrator/Creator of our account. I can now add larger shapefiles to hosted services, and add them to an ArcGIS Online map.

I guess the Online and Desktop licensing/users setups are different, or not connected? When I go to My Esri , select My Organizations and Users, I am listed as an Admin. We have 3 ArcGIS Desktop Basic Single Use Licenses listed under our License Summary. I don't see anything about ArcGIS Online licenses there.

Re: Having trouble creating a hosted layer.

JacobLias1 — Wed, 27 Mar 2019 15:13:56 GMT

Hey Micheal,

Glad to hear you got this resolved with technical support. Regarding licensing, the relationship between My Esri and ArcGIS Online is explained here:

https://community.esri.com/community/education/blog/2018/10/09/what-is-the-difference-between-my-esri-and-arcgis-accounts

So with My Esri you can manage your ArcMap/Desktop licensing and downloads, and ArcGIS Online is utilized to handle your SAAS (software as a service) licenses through the licenses tab:

https://doc.arcgis.com/en/arcgis-online/administer/manage-licenses.htm

If you have any other questions about My Esri or licensing for your account, your customer service rep should be able to point you in the right direction.