topic Re: Your Guide to Named User Levels in ArcGIS Online Questions

Your Guide to Named User Levels

BillFox — Wed, 21 Dec 2016 22:06:14 GMT

Your Guide to Named User Levels

https://blogs.esri.com/esri/arcgis/2016/12/20/your-guide-to-named-user-levels/#comment-10951

Question about this part:
“All your existing Named Users have been automatically converted to Level 2 Named User.”
“Please note that it is technically not possible to convert a Level 2 Named User to a Level 1 Named User.”
If we cannot change them back to Level 1, why were they automatically converted to Level 2?

Re: Your Guide to Named User Levels

BillFox — Wed, 21 Dec 2016 22:37:46 GMT

I see a Change Member Level on the Right-Click menu for a user, but the dialog fails trying to change it from 1 to 2with error about the maximum number of level 1 members has been reached.

The Subscription Status shows Level 1 is 0 of 0.

Re: Your Guide to Named User Levels

KellyGerrow — Thu, 22 Dec 2016 00:52:39 GMT

HI Bill,

Thanks for the questions. We've updated the blog to be more clear in regards to the conversion of current named users to level 2 users. Please note that the ArcGIS Online December release doesn't change any of the capabilities that you or your users currently enjoy. The Level 1 named user category provides a cost-effective way to give viewing capabilities to users throughout your organization. Level 1 users are now available to purchase. Please contact your account manager or our sales department if you are interested in purchasing.

Once you've purchased Level 1 Named User, you can change Named user designations between members as your described above.

Let us know if you have any more questions,

-Kelly

Re: Your Guide to Named User Levels

RandyKreuziger — Fri, 23 Dec 2016 01:06:39 GMT

Hi Kelly,

I can't find the cost of the new Level 1 named users anywhere. How much of a savings is it?

Thanks,

Randy

Re: Your Guide to Named User Levels

KellyGerrow — Thu, 29 Dec 2016 18:37:25 GMT

Hi Randy,

For pricing, contact your account manager.

-Kelly