topic Re: Some users see white lines around cached image tiles in ArcGIS Online Questions

Some users see white lines around cached image tiles

MichaelKnapp — Thu, 13 Feb 2020 18:00:21 GMT

Hi There -
We've been caching some imagery at multiple zoom levels. Some of our users are experiencing this while lines around some of the image tiles:
They end up causing confusion with parcel/utility lines.
Not all users see the lines. We suspect it might be a bandwidth issue. Has anyone experienced this before? Any suggestions for users who experience this?
Thanks.
-M Knapp

Re: Some users see white lines around cached image tiles

Anonymous User — Tue, 12 May 2020 20:36:27 GMT

Hi Michael Knapp‌,

I'm seeing some notes internally that this may be caused by browser zoom level, e.g.

Is it possible that the users experiencing this have different browser zoom levels configured? If so can they try resetting to 100% to see if this resolves the issue?

Hope this helps,

-Peter

Re: Some users see white lines around cached image tiles

MichaelKnapp — Wed, 17 Jun 2020 15:59:36 GMT

Yes Peter, I do believe this was the issue.... thanks!

Re: Some users see white lines around cached image tiles

Anonymous User — Fri, 19 Jun 2020 21:25:06 GMT

Happy to help out!