topic Unable to connect to remote server in ArcGIS Online Questions

Unable to connect to remote server

RobertBorchert — Thu, 23 Jan 2014 17:17:35 GMT

I have been unable to connect to the remote server from my ArcGIS desktop for some time now. Everything from Add Basemap to Add Data from ArcGIS Online. I am currently in 10.2 with the most current service packs.

This has actually been going on for a couple of years since at least 10.0

I had hoped when we upgraded the issue would go away.

I do have a valid ArcGIS Online log in.

I can log in from and MXD and upload data to my clients ArcGIS Online account, and I can log in via a web browser to AGO

However, if I click on Add Data and try Add Basemap or from Online, or I click File>ArcGIS Online I get the Unable to connect to remote server message.

Re: Unable to connect to remote server

MikeMinami — Tue, 28 Jan 2014 15:54:41 GMT

This sounds like a configuration issue.

Is ArcMap pointing to the right place? Check your portal connection.

http://resources.arcgis.com/en/help/main/10.2/0003/00030000001p000000.htm

If so, you can test your connection by checking the ArcGIS Connection properties.

http://resources.arcgis.com/en/help/main/10.2/index.html#//00sp00000023000000

Is the sign in to ArcGIS Online button even available? It's possible something is getting blocked. If you can use a program like Fiddler, which logs network traffic, you may be able to see some error messages.

Hope this helps,

Mike

Re: Unable to connect to remote server

HabibaAtify — Sun, 03 Mar 2019 07:02:48 GMT

I want to add BaseMap .theArcGISs shows a error (can not connect to the remote server)

How can solve it?