topic Re: Finder Web Mapping Application in ArcGIS Online Questions

Finder Web Mapping Application

CharlesDawley — Fri, 16 May 2014 12:19:24 GMT

I would like to use the finder Web Mapping Application. But in testing the printing function is always timing out or giving me an error.

Print failed: Unable to load https://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task/execute status: 0

Re: Finder Web Mapping Application

MargaretM — Mon, 18 Aug 2014 19:44:05 GMT

We are having the exact same problem with the Finder App. Works in Firefox but not in IE or Chrome. Our site is hosted on ArcGIS Online and we are getting an error message or a timeout.

Print failed: Unable to load https://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task/execute status: 0

Help is appreciated!

Re: Finder Web Mapping Application

SamanthaEdwards — Tue, 19 Aug 2014 14:45:39 GMT

If I remove https: the error goes away but the print function sill does not print. It acts like it is printing but then I get nothing.

Re: Finder Web Mapping Application

AllisonMuise1 — Tue, 19 Aug 2014 17:46:39 GMT

This can be caused by any number of issues - often environmental and extremely difficult to troubleshoot over a public forum.

I strongly recommend working with Esri Support Services or your local distributor to resolve these issues but here are several things to try/consider:

1) Can you reproduce this issue with multiple maps/apps? If the issue is specific to one map/app it's likely a data problem.

2) Are you using a custom basemap? Try with an Esri default basemap to eliminate the basemap as a potential source or the error.

3) Are you using service that are on several servers or behind a firewall? There may be proxy considerations. Try with AGOL hosted services to help identify if this is the issue.

4) Can you reproduce the error on multiple networks (eg both home and office)? If it's only reproducible on one network it's likely a proxy issue.

If you continue to have issues, please call Esri Support Services. They will be able to help you troubleshoot these issues in much more detail.

- Allison

ArcGIS for Local Government