topic Re: Error Code 502 and 503 in ArcGIS Online Questions

Error Code 502 and 503

DanielDePinte — Wed, 28 Jun 2017 21:01:14 GMT

I am working with Survey123, trying to work out a totally different bug (error code 1003), and to do this I am attempting trial and error methods, which involves changing one thing and republishing the survey. I notice that as the middle of the day comes around I start receiving error codes 502 and 503. Sometimes one then sometimes the other. I am assuming it is trouble with servers or something upstream having to do with too much traffic on the server in the middle of the day, since I can run things fine early in the morning and late in the evening. I would like to be able to work on issues during normal working hours (crazy right?) is there something you all at ESRI can do to fix this? Thanks and cheers!

Re: Error Code 502 and 503

RebeccaStrauch__GISP — Wed, 28 Jun 2017 21:14:50 GMT

Have you thought about using if offline, and least for testing purposes?

Prepare basemaps for offline use—Survey123 for ArcGIS | ArcGIS

https://community.esri.com/groups/survey123/blog/2017/01/31/taking-your-maps-offline-with-tile-package-creator

Might not resolve all your issues, but at least it might lessen the stress while tweaking.

tagging https://community.esri.com/groups/survey123?sr=search&searchId=da00784d-9d78-4489-9d5c-f55a5758fd3d&searchIndex=0‌ for more exposure

Re: Error Code 502 and 503

ZachMueting — Wed, 28 Jun 2017 21:58:28 GMT

I'm getting this same error. I hope it can be resolved. My team is about to dump Survey123 with all the little problems we keep having with it.

Re: Error Code 502 and 503

RebeccaStrauch__GISP — Wed, 28 Jun 2017 22:16:43 GMT

In case you haven't been following Arconline Issues? today

Re: Error Code 502 and 503

ZachMueting — Wed, 28 Jun 2017 22:27:15 GMT

It's up again! Thanks. Do you know why images might not be coming through? I had to delete all the image questions in our Connect survey because they wouldn't send.

Re: Error Code 502 and 503

RebeccaStrauch__GISP — Wed, 28 Jun 2017 22:30:31 GMT

I don't, but very much could be related. Not sure if KGerrow-esristaff‌ has anything to add, so tagging her.

Re: Error Code 502 and 503

KellyGerrow — Wed, 28 Jun 2017 22:33:38 GMT

HI rjmdesign,

I can't be sure what is causing the issue. I'd suggest getting in contact with technical support to see if they can verify the issue that you are running into and how to move forward. Let me know if you need help getting in touch with support.

-Kelly

Re: Error Code 502 and 503

DanielDePinte — Wed, 28 Jun 2017 22:39:46 GMT

Thanks that makes sense. I will take out the geopoint question to speed up the process.

Re: Error Code 502 and 503

DanielDePinte — Wed, 28 Jun 2017 22:41:40 GMT

So, know the tablet just keeps searching for feature service............one step at a time. Good thing I have multiple projects going on to jump around on.

Re: Error Code 502 and 503

ZachMueting — Wed, 28 Jun 2017 22:45:11 GMT

It seems to be down again. My team is going to give it till tomorrow. Is this normal for the afternoon hours?

Re: Error Code 502 and 503

DanielDePinte — Wed, 28 Jun 2017 22:49:42 GMT

Seems to be the case for the past two days. I am going to wait to tomorrow too. The tablet just spins getting service information.

Re: Error Code 502 and 503

KellyGerrow — Wed, 28 Jun 2017 23:20:42 GMT

Hi Vanessa Santos and Daniel DePinte,

This is not typical performance for hosted feature layers in ArcGIS Online.

We have had some intermittent, yet persistent issues with hosted feature services today and yesterday. Although they are separate issues we understand the combined impact they have on your work and apologize for the downtime in the past two days. We are working to address the issue in an update this evening at the highest priority.

-Kelly

Re: Error Code 502 and 503

DerekLaw — Thu, 29 Jun 2017 06:29:24 GMT

All,

FYI, a fix was applied to ArcGIS Online at approx 10 pm PST on June 28th.

ArcGIS Online Health Dashboard

(click the more link for Hosted Feature Services)

Hope this helps,

Re: Error Code 502 and 503

RebeccaStrauch__GISP — Thu, 29 Jun 2017 14:50:15 GMT

Looks like there may still be intermittent issues this morning (6/29/2017 7:29 am PDT) per the status page.

Re: Error Code 502 and 503

DanielDePinte — Thu, 29 Jun 2017 16:37:36 GMT

I have gotten one timed out error code this morning, but otherwise it has been working for me. I was able to solve my other issues and now back to the field to collect data! Thank so much for everyone's help solving the issue. Cheers and may the forest be with you!

Re: Error Code 502 and 503

KellyGerrow — Thu, 29 Jun 2017 20:45:43 GMT

May the forest also be with you Daniel (I like that a lot).

Some issues were addressed last night, but as rastrauch‌ mentioned, there were som additional issues this morning for a subset of customers.

For those of you who may have re-experienced some issues today. The issue impacting a subset of customers with hosted features on services1.arcgis.com causing sporadic timeouts and slow performance has been identified. We have stabilized the affected services and are working to prevent the issue from reoccurring.

Can you confirm that you aren't experiencing the issues currently?

-Kelly

Re: Error Code 502 and 503

ZachMueting — Thu, 29 Jun 2017 20:48:14 GMT

haven't heard anything again today. seems to have been working fine this morning. fingers crossed!!