topic Re: WMTS services no longer work in classic web maps in ArcGIS Online Questions https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370879#M18670 <HTML><HEAD></HEAD><BODY><P>Hello @Jake Adams,</P><P></P><P>Esri is aware of the issue you're experiencing as a new release-related issue. We're currently investigating the problem.</P><P></P><P>Thanks for your patience!</P></BODY></HTML> Wed, 30 Sep 2020 16:09:36 GMT rachelg_esri 2020-09-30T16:09:36Z WMTS services no longer work in classic web maps https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370878#M18669 <HTML><HEAD></HEAD><BODY><P>Woke up this morning to discover the WMTS-backed basemaps (<A class="link-titled" href="http://utah.maps.arcgis.com/home/item.html?id=38a765a1306e4ba3804c0faaeede95e0" title="http://utah.maps.arcgis.com/home/item.html?id=38a765a1306e4ba3804c0faaeede95e0">http://utah.maps.arcgis.com/home/item.html?id=38a765a1306e4ba3804c0faaeede95e0</A>) we share out to the entire state are blank. It looks like adding WMTS services in classic ArcGIS Online web maps just results in a blank layer.&nbsp;</P><P></P><P>WMS services work fine.</P><P></P><P>WMTS services work fine in Map Viewer Beta and ArcGIS Pro.&nbsp;</P><P></P><P>Is this related to the September AGOL update?</P></BODY></HTML> Wed, 30 Sep 2020 14:40:48 GMT https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370878#M18669 JakeAdamsUGRC 2020-09-30T14:40:48Z Re: WMTS services no longer work in classic web maps https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370879#M18670 <HTML><HEAD></HEAD><BODY><P>Hello @Jake Adams,</P><P></P><P>Esri is aware of the issue you're experiencing as a new release-related issue. We're currently investigating the problem.</P><P></P><P>Thanks for your patience!</P></BODY></HTML> Wed, 30 Sep 2020 16:09:36 GMT https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370879#M18670 rachelg_esri 2020-09-30T16:09:36Z Re: WMTS services no longer work in classic web maps https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370880#M18671 <HTML><HEAD></HEAD><BODY><P>Hi <A href="https://community.esri.com/migrated-users/381664">Jake Adams</A>‌, sorry for the breakage..the wmts issue should be fixed now. Let us know if you still see it.&nbsp;</P><P></P><P>Cheers,</P><P></P><P>Chris</P></BODY></HTML> Thu, 01 Oct 2020 04:39:55 GMT https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370880#M18671 ChrisWhitmore 2020-10-01T04:39:55Z Re: WMTS services no longer work in classic web maps https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370881#M18672 <HTML><HEAD></HEAD><BODY><P>Everything looks back to normal from a cursory glance, and we're hearing the same from our users. Thanks for getting this fixed.</P></BODY></HTML> Thu, 01 Oct 2020 14:14:39 GMT https://community.esri.com/t5/arcgis-online-questions/wmts-services-no-longer-work-in-classic-web-maps/m-p/370881#M18672 JakeAdamsUGRC 2020-10-01T14:14:39Z