topic Re: "Unable to access the authentication service" while trying to add secured service in ArcGIS Online Questions

"Unable to access the authentication service" while trying to add secured services.

Maral_CanEmre — Fri, 02 Nov 2012 11:40:52 GMT

Hi,

I have a secured map service on my ArcGIS Server 10.1. When i tried to add my secured service layer to a web map in ArcGIS Online, the username/password page prompted with no problem. However when i try to login with my credentials, I got an error massage says that "Unable to access the authentication service".

Any ideas?

Re: "Unable to access the authentication service" while trying to add secured service

MikeMinami — Fri, 02 Nov 2012 15:58:12 GMT

Can you post the URL to the service in question?

Thanks,

Mike

Re: "Unable to access the authentication service" while trying to add secured service

AllenJones — Thu, 29 Nov 2012 18:08:48 GMT

did you ever figure this out im having the same problem. ArcGIS server 10.1, Javascript api 3.2, using IdentityManager. It prompts me for creds then gives me "Unable....." i can log in and see services from rest endpoint.

Re: "Unable to access the authentication service" while trying to add secured service

MikeMinami — Fri, 30 Nov 2012 22:56:08 GMT

Allen,

I'd have to look at the REST endpoint, and possibly get access to your server temporarily. You can send me a private message if you like.

Thanks,

Mike

Re: "Unable to access the authentication service" while trying to add secured service

JaredYost — Wed, 05 Dec 2012 17:16:11 GMT

I also have the same issue. does Https have to be enabeled? My guess is that it is trying to check the credentials to my server using https.

Re: "Unable to access the authentication service" while trying to add secured service

MikeMinami — Wed, 05 Dec 2012 19:18:21 GMT

No, it doesn't need to be https, but it's recommended. Post the URL to your service and I can have a look.

Mike

Re: "Unable to access the authentication service" while trying to add secured service

Kim_Ness__Sundeen — Fri, 31 May 2013 14:36:29 GMT

I have the same problem. Is there a solution online somewhere? I tried to use esri's authentication example and included one of my secured layers. However, I get the same error of "unable to access authentication service." It would also be really helpful if esri could post the solutions to this problem.

Could this problem be related to not have the Web Adaptor installed?

I appreciate any help anyone can offer.

Kim

Re: "Unable to access the authentication service" while trying to add secured service

MikeMinami — Fri, 31 May 2013 14:51:30 GMT

Can you share the URL to your secured service?

Some requirements to check are:

Running ArcGIS Server 10.0, sp1.

Using ArcGIS Server Authentication, which is token based. No web server authentication.

Check your certificate; no self signed certificates.

Visit http://<server>/ArcGIS/rest/info; Look at the Token Service URL, is it externally visible?

If the services are behind a firewall, you need to enable CORS. This will work from CORS enabled browsers (FireFox, Safari, Chrome, IE 10)Here's a useful post: http://forums.arcgis.com/threads/84791-Can-t-add-internal-test-services-to-agol-subscription-(SSL-only)

Can you generate a token? https://<server>/ArcGIS/Tokens/gettoken.html

Thanks,

Mike

Re: "Unable to access the authentication service" while trying to add secured service

JoeFlannery — Fri, 31 May 2013 15:49:07 GMT

I, too, am using ArcGIS for Server 10.1 with secure map services. When I attempted to add a secure map service directly to an ArcGIS.com map via the >Add >Add Layer from Web button, the attempt failed.

I was informed by Esri Tech Support that I needed to log into our subscription, go to the My Content area, click on the Add Item button and add the secure map service to a My Content folder. Then, you can open your map and Add the secure service from your content folder. Tags/keywords added to your map service make it easy to find using the Search for Layers option in the map.

Re: "Unable to access the authentication service" while trying to add secured service

Jay_Gregory — Wed, 26 Jun 2013 19:20:38 GMT

Was anyone able to figure out a solution to this. I can't access a ArcGIS 10.1 for server secured service through IE 8 (get the same "unable to access the authentication service" error). However, I CAN access the service through Chrome or Firefox. This leads me to believe the issue doesn't have to do with server configuration, but instead with a bug between the identity manager, REST API, and IE.
Any know how to get around this?

Thanks, Jay

Re: "Unable to access the authentication service" while trying to add secured service

howardfoster — Fri, 19 Jul 2013 22:34:08 GMT

I would like to respond to the last post with a comment. No SSL or certificates are installed on my server and I can access its websites which reference secured services (and display a sign-in dialog box) just fine with Firefox but not with Internet Explorer 8 with a "unable to access the authentication service" error. Later versions (v10) of IE seem to work fine. -Howard

Re: "Unable to access the authentication service" while trying to add secured service

MikeMinami — Mon, 22 Jul 2013 16:12:56 GMT

Are your secured services behind a firewall? If so, it sounds like you are encountering the CORS support issue mentioned in my previous post. Only CORS enabled browsers will work. IE supports CORS at version 10+.

Thanks,

Mike

Re: "Unable to access the authentication service" while trying to add secured services.

Sanderten_Arve — Fri, 16 Jan 2015 15:55:45 GMT

Hi All, Today I ran in the mentioned problem "Unable to access the authentication service" while adding a secured AGS from my internal AGS (10.2.2) server not using SSL. This AGS is using token based authentication. Worked fine with Chrome 39.0.2171.95 and Firefox 34.0.5 but NOT in IE 11. After reading this and several other posts I realized it could not be CORS related. After puzzling for several hours I found what was causing this problem with IE 11.

It turned out I had added my web servers FQDN in the 'local Intranet' 'advanced' 'sites' option of IE.

After removing this entry from the local intranet websites list it DID work fine in IE as well!.Putting this entry back broke IE again.

Sander ten Arve