AGOL Print Widget Issues with Scale Dependant Base Map (Possible Bug)

Kathleen_Crombez — Tue, 12 Sep 2017 19:06:55 GMT

We have a base map service that displays different layers (with different cartography) based on the zoom level of the map.

In our AGOL web app we use the print widget which works fine when printing to the current map scale.

When we select a different map scale in the print widget, the base map does not display correctly because the widget has passed the currently view able map layers to the widget for printing.

But often times those layers are not visible at the scale selected for printing, and different layers are visible.

However, the print widget does not seem to accommodate for the visible layers at the selected print scale.

I have tried to customize the print widget to zoom to the selected print scale before sending the print command.

But the map is passed to the widget as soon as the widget is launched.

I even tried to redefine the map reference in the widget after the zoom takes place... but this did not seem to work.

We cannot possibly be the only company who has scale dependent base maps that have users who require scale specific print levels.

I believe this is a bug in the print widget.

Can someone from https://community.esri.com/groups/technical-support?sr=search&searchId=728c33bd-5b7e-4333-9727-fff1a829433f&searchIndex=2 or the https://community.esri.com/community/developers/web-developers/arcgis-online-developers?sr=search&searchId=1cf08b7e-9cba-4fe2-84ad-5e9a7247544d&searchIndex=2 Team please look into this issue?

Thanks!

Re: AGOL Print Widget Issues with Scale Dependant Base Map (Possible Bug)

Anonymous User — Tue, 12 Sep 2017 21:19:58 GMT

Since this is a potential bug I would recommend contacting Support and opening a case. Please let me know if you need assistance getting a case created.

Re: AGOL Print Widget Issues with Scale Dependant Base Map (Possible Bug)

Greg_Mattis — Tue, 12 Sep 2017 21:26:58 GMT

crombezk‌ Are you using Web App Builder or are you using the configurable apps from ArcGIS Online. Also in the Utility Services of the organization settings what is the setting for the Printing Utility Service?

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AGOL Print Widget Issues with Scale Dependant Base Map (Possible Bug)

Re: AGOL Print Widget Issues with Scale Dependant Base Map (Possible Bug)

Re: AGOL Print Widget Issues with Scale Dependant Base Map (Possible Bug)