topic Re: Cannot load layers on ArcGIS Online in ArcGIS Online Questions

Cannot load layers on ArcGIS Online

NedPhillips1 — Fri, 07 Oct 2016 14:23:24 GMT

I do not seem to be able to load any layers in ArcGIS Online. This goes for datasets I have uploaded and even basemaps. For example, in a brand new map project, I click the 'Basemap' link, and choose something from the list of available basemaps, and a second later a box appears onscreen: "Error Basemap Topographic is not available."

It's similar for my own datasets. When I click the add link for any of those I get this message: "Error The layer, [layer name], cannot be added to the map.

I have tried using different browsers and different user accounts in my organization. Any advice? Thanks!

Re: Cannot load layers on ArcGIS Online

Anonymous User — Fri, 07 Oct 2016 21:57:07 GMT

Hi Ned,

Are you able to load any layers that other users have published and shared publicly?

If you sign into your organization on a different machine are you able to load the layers?

Thanks,

Katie

Re: Cannot load layers on ArcGIS Online

NedPhillips1 — Wed, 02 Nov 2016 18:58:35 GMT

Just for the sake of wrapping this up, it turned out to be a firewall problem on our network. Once the esri domains were whitelisted, AGOL layers loaded normally. If there were a comprehensive list of esri addresses, that would be helpful. We've had to add a few as we've gone along.

Re: Cannot load layers on ArcGIS Online

KellyGerrow — Wed, 02 Nov 2016 19:17:56 GMT

Thanks for replying to this thread Ned.

Here is the list of domains that need to be whitelisted:

http://downloads.esri.com/resources/enterprisegis/AGOL_Domain_Requirements.pdf

You can find this resource on the ArcGIS Online Implementation Guidance page under related content.

Please let us know if you have any questions,

Kelly