topic Re: overwrite service error in ArcGIS Online Questions

overwrite service error

roialgavish — Sun, 17 Apr 2016 13:24:45 GMT

Hello,

In desktop 10.3.1 Every time I click on the overwrite service option I get this error:

"Unable to overwrite service – problem retrieving configuration from the server"

After I click OK I can overwrite the service but I am wondering what this error is?

Any ideas?

Re: overwrite service error

KellyGerrow — Mon, 18 Apr 2016 04:34:56 GMT

Hi Roi,

Does an .SD file exist in your content for this service? Are you able to successfully overwrite the service after selecting OK?

-Kelly

Re: overwrite service error

roialgavish — Mon, 18 Apr 2016 04:49:58 GMT

Hi Kelly,

First of all thanks, I am getting the error before I choose a service to overwrite, after i click "ok" then i choose the service.

if I remember correctly when I try to overwrite a service that have an SD file It is done successfully and not successfully if there isn’t any one (but I am not sure 100 %, I can test it if it important for the Diogenes). Another error that I have that maybe related that some time my stage service tool doesn't work, again I can test exactly what situation is successful and what not. I am behind a firewall so maybe it is connected to this.

Thank a lot Roi.

Re: overwrite service error

KellyGerrow — Mon, 18 Apr 2016 16:08:25 GMT

Hi Roi,

I would recommend contacting technical support to further diagnose this issue. There is a known issue that sounds similar regarding overwriting hosted feature services: BUG-000095251 - Overwriting an ArcGIS Online hosted service return..

For this particular issue, if you continue with your workflow, you will be able to successfully overwrite the service. Technical Support will help to identify if this is the issue that you are running into.

-Kelly

Re: overwrite service error

roialgavish — Tue, 19 Apr 2016 11:50:59 GMT

Hi Kelly,

The bug you suggested was the right one, I deleted my problematic service and the bug was resolved.

Thank you,

Roi.

Re: overwrite service error

JoshZeeb1 — Mon, 01 May 2017 20:28:17 GMT

Hello Kelly,

I am currently having the same issue except the problem persists as I continue with my workflow, which prohibits me from ever overwriting my service. Any help would be great.

Thanks,

Josh

Re: overwrite service error

KellyGerrow — Mon, 01 May 2017 22:40:45 GMT

HI Josh,

What version of ArcMap are you using? Does an SD file exist in ArcGIS Online for the service that you are trying to overwrite?

Re: overwrite service error

JoshZeeb1 — Mon, 01 May 2017 23:05:14 GMT

10.3.1
Yes, the SD file exists in ArcGIS Online for the service that I am trying to overwrite. While this issue has been going on I have also been in the process of packaging a tile layer (the size of Wyoming), so I wonder if that could be a part of the issue.