topic Inconsistent &amp;quot;view&amp;quot; count in ArcGIS Online Questions https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351371#M17628 <HTML><HEAD></HEAD><BODY><SPAN>I would like to keep track of the number of visitors to my web maps and web mapping applications. I've noticed that the "view" counts seem to reset at times, while at other times they appear to be a running total. What's going on with this? Do these counts get reset periodically and if so, how can I see total views?</SPAN></BODY></HTML> Tue, 04 Jun 2013 14:32:13 GMT SandyWoiak 2013-06-04T14:32:13Z Inconsistent &quot;view&quot; count https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351371#M17628 <HTML><HEAD></HEAD><BODY><SPAN>I would like to keep track of the number of visitors to my web maps and web mapping applications. I've noticed that the "view" counts seem to reset at times, while at other times they appear to be a running total. What's going on with this? Do these counts get reset periodically and if so, how can I see total views?</SPAN></BODY></HTML> Tue, 04 Jun 2013 14:32:13 GMT https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351371#M17628 SandyWoiak 2013-06-04T14:32:13Z Re: Inconsistent "view" count https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351372#M17629 <HTML><HEAD></HEAD><BODY><SPAN>The view count shouldn't be getting reset. It may get reset if you delete an item and recreate it.</SPAN><BR /><BR /><SPAN>Is it happening with specific types of items? What are you doing when you notice it gets reset? Can you provide a set of steps to reproduce the problem?</SPAN><BR /><BR /><SPAN>Thanks,</SPAN><BR /><BR /><SPAN>Mike</SPAN></BODY></HTML> Tue, 04 Jun 2013 15:03:04 GMT https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351372#M17629 MikeMinami 2013-06-04T15:03:04Z Re: Inconsistent "view" count https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351373#M17630 <HTML><HEAD></HEAD><BODY><SPAN>I haven't made any changes to the Web Map "Fairfax Trail Buddy" (user name = FairfaxCounty) since May 15. Yesterday the view count was 2,881; currrently it's 603.</SPAN></BODY></HTML> Tue, 04 Jun 2013 16:36:04 GMT https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351373#M17630 SandyWoiak 2013-06-04T16:36:04Z Re: Inconsistent "view" count https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351374#M17631 <HTML><HEAD></HEAD><BODY><SPAN>When you look at a specific item, the count is correct.</SPAN><BR /><BR /><A href="http://www.arcgis.com/home/item.html?id=37d010769e8c4d09a81198f1ce31a17a">http://www.arcgis.com/home/item.html?id=37d010769e8c4d09a81198f1ce31a17a</A><BR /><BR /><SPAN>Unfortunately, there is a known issue where the count is incorrect in searches, like this.</SPAN><BR /><BR /><A href="http://www.arcgis.com/home/search.html?q=owner%3AFairfaxCounty&amp;t=content">http://www.arcgis.com/home/search.html?q=owner%3AFairfaxCounty&amp;t=content</A><BR /><BR /><SPAN>The count gets synced up whenever you update the item.</SPAN><BR /><BR /><SPAN>Thanks,</SPAN><BR /><BR /><SPAN>Mike</SPAN></BODY></HTML> Tue, 04 Jun 2013 19:03:23 GMT https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351374#M17631 MikeMinami 2013-06-04T19:03:23Z Re: Inconsistent "view" count https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351375#M17632 <HTML><HEAD></HEAD><BODY><SPAN>Any idea on when this will be fixed?</SPAN><BR /><BR /><SPAN>James Cucinelli</SPAN></BODY></HTML> Fri, 27 Sep 2013 17:08:38 GMT https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351375#M17632 JamesCucinelli 2013-09-27T17:08:38Z Re: Inconsistent "view" count https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351376#M17633 <HTML><HEAD></HEAD><BODY><SPAN>This is a challenging problem for us to fix actually, thus, we don't have a release date set yet. Sorry.</SPAN><BR /><BR /><SPAN>Thanks,</SPAN><BR /><BR /><SPAN>Mike</SPAN></BODY></HTML> Fri, 04 Oct 2013 21:57:32 GMT https://community.esri.com/t5/arcgis-online-questions/inconsistent-amp-quot-view-amp-quot-count/m-p/351376#M17633 MikeMinami 2013-10-04T21:57:32Z