topic Re: can't sign in to arcgis online through ArcMap file menu in ArcGIS Online Questions

can't sign in to arcgis online through ArcMap file menu

TimOrmsby — Wed, 30 Jun 2010 19:41:54 GMT

When I try to sign in to ArcGIS Online through the ArcMap File menu (version 10.0 final), I get a Sign On Failure message that says "Unable to connect to ArcGIS Online." I can connect through my web browser with no problem.

Tim

Re: can't sign in to arcgis online through ArcMap file menu

MikeMinami — Fri, 02 Jul 2010 15:11:30 GMT

We are looking into this issue. It appears to be specific to one machine. If anyone else is having similar problems and had a previous beta version of ArcGIS 10 installed on their system, the first thing to try is to go to another machine if possible, and see if you can sign on on that machine. If so, then it's the particular machine that is the problem. If you have previously installed ArcGIS Desktop beta versions and modified any registry settings, you'll need to clean those up.

Open the registry and delete this folder:

HKEY_CURRENT_USER\Software\ESRI\ArcGIS Online

THanks,

Mike

Re: can't sign in to arcgis online through ArcMap file menu

BryanAgosti — Tue, 20 Jul 2010 13:19:05 GMT

I have the same problem, although ArcMap just crashes as soon as i click the sign on button. Also i never had a beta version of 10 installed. I have saved as a layer file an arcgis online data set i got through the website and it will show up in my mxd only when it feels like it, sometimes its there others times i get the lovely red exclamation points and trying to reset the data source will not fix it.

Re: can't sign in to arcgis online through ArcMap file menu

MichaelHudon — Tue, 20 Jul 2010 16:07:24 GMT

>When I try to sign in to ArcGIS Online through the ArcMap File menu (version 10.0 final), I get a Sign On >Failure message that says "Unable to connect to ArcGIS Online." I can connect through my web browser >with no problem.

Me too same thing ArcGis 10 final, just upgraded. Bumps me out at the password screen.
Password works fine in browser. Thanks.

Re: can't sign in to arcgis online through ArcMap file menu

MikeMinami — Thu, 22 Jul 2010 15:09:37 GMT

These issues are difficult to troubleshoot through the forums. There are many variables that come into play. Probably your best option is to contact ESRI Technical Support.

Thanks,

Mike

Re: can't sign in to arcgis online through ArcMap file menu

NessaSimps — Thu, 10 Mar 2011 22:11:00 GMT

has anyone had any resolution with this issue?

where you getting the same message,

"Error signing on to ArcGIS Online
Message : Unable to genearte Token
Details : Invalid username or passwork"

I know my username and password works since this is how I am signed in right now.

thanks in advance,

Vanessa

Re: can't sign in to arcgis online through ArcMap file menu

MikeMinami — Fri, 11 Mar 2011 17:30:42 GMT

Vanessa,

Did you explicitly register your global ID with ArcGIS Online? You need to do this first. The reason you have to register is because when you do, you get a workspace with up to 2 GB of free storage where you can add GIS items. We don't allocate this space until you register.

To register, do this:

From the ArcGIS.com website, click the Sign In link on the upper right.

Click the Register your Esri Global Account link underneath Not a Member?

Enter your Esri Global account user name and password and click Register.

Read the terms of use and click the I Accept button to agree to the terms.

Once you accept the terms of use, you are automatically signed in to ArcGIS.com.

Now, you should be able to sign in from ArcGIS Desktop.

Thanks,

Mike

Re: can't sign in to arcgis online through ArcMap file menu

VanessaS — Mon, 14 Mar 2011 16:08:10 GMT

Mike,
Thank you so much for this help. I missed this step.

Have a good week-

Re: can't sign in to arcgis online through ArcMap file menu

KellyBrown3 — Thu, 25 Aug 2011 01:06:58 GMT

I have the same problem, have had no previous versions, just loaded ArcGIS Desk10 and have registered my global account.

Upon running the network connection test, the Network Latency test failed, however all other online functions work fine, and I can login to arcgis with global account info in any browser/mobile.

Thank you,

Kelly
Austin

Re: can't sign in to arcgis online through ArcMap file menu

KellyBrown3 — Sun, 28 Aug 2011 17:58:48 GMT

Fixed problem by logging into Arcgis first through Internet Explorer instead of Chrome.

Kelly

Re: can't sign in to arcgis online through ArcMap file menu

ChristopherMinguez — Tue, 24 Jan 2012 21:53:31 GMT

As I understand it, the login for ESRI training, et cetera, isn't a -global- login, it's a local one. So following the steps Mike outlined should register it -globally-, then you can port in through ARC. That's what was confusing me, anyway. Thanks, Mike.

Re: can't sign in to arcgis online through ArcMap file menu

DavidEdwards1 — Thu, 11 Apr 2013 03:20:19 GMT

I have a similar problem to those previous with logging on through arcGIS online - I get "Error signing in to ArcGIS online, unable to generate token, invalid username or password, so I create a new password, link is sent to me, password reset, but still can't log in. I've done this twice now. The problem is with the password reset function rather than the arcgis online from within ArcMap. Suggestions welcome.
Dave

Re: can't sign in to arcgis online through ArcMap file menu

ThomasSchubert — Fri, 03 May 2013 07:08:59 GMT

I had to face the same problem to those previous with logging on through ArcGIS 10.0 / ArcGIS online - I get "Error signing in to ArcGIS online, unable to generate token, invalid username or password",
so I create a new password, link was sent to me, password reset, but still can't log in via ArcGIS Desktop. Afterwards I logged in to ArcGIS global via Internet Explorer instead of Firefox. No success on ArcGISOnlin within ArcGIS Desktop.

Upon running the network connection test, Network Latency and Network Routing test failed - as some of the previous users told here - however all other online functions work fine, and I can login to arcgis with global account info in any browser.

Anny Suggestions welcome,
Thomas

Re: can't sign in to arcgis online through ArcMap file menu

MarionBoulstridge — Tue, 07 May 2013 21:21:28 GMT

Our users are having the same problem on the GIS terminal servers.
Logging in through IE is fine but when trying through ArcMap there is an error saying "Unable to connect to ArcGIS Online" and the Network Route test fails.

Re: can't sign in to arcgis online through ArcMap file menu

ThomasSchubert — Wed, 08 May 2013 04:27:34 GMT

I think it is about a closed port in the firewalls ouf our companies. Could please any official of ESRI tell us users which ports have to be open for that kind of communication? Once we know it, its easy for the guys from our system services to open them in the firewalls.

Thanx to ESRI in advance and hoping for help,

Thomas

Re: can't sign in to arcgis online through ArcMap file menu

MikeMinami — Thu, 16 May 2013 23:18:50 GMT

ArcMap communicates through ports 80 and 443.

thanks,

Mike

Re: can't sign in to arcgis online through ArcMap file menu

ThomasSchubert — Fri, 17 May 2013 04:10:50 GMT

Hello Everybody,

my speculation, the problem was within the firewall was not true. Here is the way that led me to the solution.

Thanx to Mike,
Thomas

Vanessa,

Did you explicitly register your global ID with ArcGIS Online? You need to do this first. The reason you have to register is because when you do, you get a workspace with up to 2 GB of free storage where you can add GIS items. We don't allocate this space until you register.

To register, do this:

From the ArcGIS.com website, click the Sign In link on the upper right.

Click the Register your Esri Global Account link underneath Not a Member?

Enter your Esri Global account user name and password and click Register.

Read the terms of use and click the I Accept button to agree to the terms.

Once you accept the terms of use, you are automatically signed in to ArcGIS.com.

Now, you should be able to sign in from ArcGIS Desktop.

Thanks,

Mike

Re: can't sign in to arcgis online through ArcMap file menu

GregoryLund1 — Tue, 13 May 2014 21:33:03 GMT

Any solutions?
Using 10.0 SP3. Get the same errors (can't log in)
Have AGOL account and can log in via Firefox, but not from ArcMap 10.0 SP3.

Thoughts?

Re: can't sign in to arcgis online through ArcMap file menu

MikeMinami — Wed, 14 May 2014 14:42:53 GMT

One suggestion is to track the request that gets sent from ArcMap with a program like Fiddler. This might uncover some more detailed error message that could help troubleshoot the problem. If possible, you might try connecting outside your company, like at home, where a firewall won't interfere.

Thanks,

Mike

Re: can't sign in to arcgis online through ArcMap file menu

GregoryLund1 — Wed, 14 May 2014 16:03:51 GMT

One suggestion is to track the request that gets sent from ArcMap with a program like Fiddler. This might uncover some more detailed error message that could help troubleshoot the problem. If possible, you might try connecting outside your company, like at home, where a firewall won't interfere.

Thanks,

Mike

Thanks Mike,
Trouble is, it won't work here at the WAURISA conference (ESRI booth is right next to our booth (University of WA, Tacoma GIS Program), and it won't work at 'WORK'.
I don't really need it to work at home, I need it to work, at WORK so that i can show/teach my GIS 311, GIS 312 and GIS 414 Students.
I'm wondering if it isn't possible to do from 10.0 SP3.
Also wondering if this isn't an issue for 10.1 or 10.2 users?

I have a survey up at WAURISA (May 2014) asking what version people are using, maybe it's a version issue?

Greg

PS, I will try from home, as an attempt to trouble shoot, will update in 2 days.