topic Re: Printing Issue from ArcGIS Online Map Application in ArcGIS Online Questions

Printing Issue from ArcGIS Online Map Application

IT_DeptDept — Tue, 24 Apr 2012 15:29:55 GMT

Hello everyone,

I created a map application using ArcGIS Online template ( Basic Viewer) which has printing functionality. But print is not working. I thought of browser issue and tried to print in different browser, still no luck. Here is URL for map application;

http://www.arcgis.com/apps/OnePane/basicviewer/index.html?appid=9acad5c2f1e3447fbee1472c795b0847

One more question, is there way to make "Details" tab as a default instead " Legend" in Basic Viewer template?

Thanks

Re: Printing Issue from ArcGIS Online Map Application

MikeMinami — Tue, 24 Apr 2012 20:19:35 GMT

I can reproduce the problem with your application. We are looking into it.

Thanks,

Mike

Re: Printing Issue from ArcGIS Online Map Application

IT_DeptDept — Wed, 25 Apr 2012 11:58:36 GMT

That would be great help !

Thanks Mike.

Re: Printing Issue from ArcGIS Online Map Application

CharlieHofmann — Thu, 26 Apr 2012 13:44:40 GMT

Any luck in setting the "Details" tab to be the default in the Basic Viewer?

I've downloaded the template and spent some time looking through the code, but really don't know where to start when it comes to customizing that.

Thanks!

Charlie

Re: Printing Issue from ArcGIS Online Map Application

KellyHutchins — Sat, 11 Dec 2021 16:18:54 GMT

Charlie,

The easiest way to make the detail panel the default is to find the following code snippet (~ line 630 of layout.js)

  if (configOptions.displaylegend == 'true' || configOptions.displaylegend === true) {
    addLegend(layerInfo);
  }

and move them to approx line 598 - just above the code that adds the details button and panel

  //Add the Detail button and panel
  if ((configOptions.displaydetails === 'true' || configOptions.displaydetails === true) && configOptions.description !== "") {

......

Re: Printing Issue from ArcGIS Online Map Application

KellyHutchins — Thu, 26 Apr 2012 15:40:11 GMT

The printing problem is a bug that will be fixed in the next release.

Kelly

Re: Printing Issue from ArcGIS Online Map Application

CharlieHofmann — Thu, 26 Apr 2012 16:12:52 GMT

Kelly,

It worked like a charm! Thank you!

Charlie

Re: Printing Issue from ArcGIS Online Map Application

IT_DeptDept — Tue, 01 May 2012 14:17:39 GMT

Thanks Kelly,

Line placement of code was really helpful to set a default tab. Now, my question is how one can showcase the customized map apps into Public Map Gallery 1.3.1.

Regards

Re: Printing Issue from ArcGIS Online Map Application

MichaelKlein — Wed, 06 Jun 2012 12:04:25 GMT

The printing problem is a bug that will be fixed in the next release.

Kelly

Hi. I'd like to use the Printing functionality also. I'll keep watching this tread for news of the next release with a working Printing button.
Thanks.

Re: Printing Issue from ArcGIS Online Map Application

Anonymous User — Thu, 14 Jun 2012 12:54:46 GMT

The printing problem is a bug that will be fixed in the next release.

Kelly

Well, it looks like there has been a new release... and the printing STILL doesn't work in Firefox or IE8 with an AGOL hosted Web Application.
FAIL

Re: Printing Issue from ArcGIS Online Map Application

KellyHutchins — Thu, 14 Jun 2012 15:46:32 GMT

I ran a quick test and printing works for me in both IE8 and Firefox. Can you provide more details about the problem you are seeing? For example, does it only happen with a particular map?

Well, it looks like there has been a new release... and the printing STILL doesn't work in Firefox or IE8 with an AGOL hosted Web Application.
FAIL

Re: Printing Issue from ArcGIS Online Map Application

Anonymous User — Thu, 14 Jun 2012 16:17:23 GMT

I ran a quick test and printing works for me in both IE8 and Firefox. Can you provide more details about the problem you are seeing? For example, does it only happen with a particular map?

The Web Mapping Application is pretty typical, there's probably an Esri print server that the application utilizes and conflicts with our Web Proxy/Firewall? I just tried it with another Web Map App that uses only AGOL hosted services, same thing. It DOES print using the AGOL Viewer (items in My Contents with the Web Map type) but not with maps that have been Shared and turned into an AGOL hosted Web Mapping Application. When trying to print in the Web Map App, I used Firebug to see what was going on (see image).
The Request:

http://dte.maps.arcgis.com/sharing/proxy?http://utility.arcgisonline.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task/execute

Returned:

500 Internal Server Error

[ATTACH=CONFIG]15227[/ATTACH]

Re: Printing Issue from ArcGIS Online Map Application

ClintGarrison — Thu, 07 Feb 2013 15:14:00 GMT

I found when I hit print, it takes a few seconds, then the word Printout appears. I hit that and a new window appears with my print.

Re: Printing Issue from ArcGIS Online Map Application

NathanBoon — Fri, 22 Feb 2013 17:50:35 GMT

I have tried printing a map from My Content with Firefox 18 and IE9 when signed in to argis.com; I've also tried printing the same map from the public link when signed out, also using both Firefox 18 and IE9. I consistently get the error message "An error occurred while creating the printed map."

The map layers all come from shapefiles I uploaded from my desktop.

I can successfully print other maps using the print button like the featured "Alaska DEC Japan Tsunami Debris Survey"

I am a public, free-version user, and don't have any advanced subscriptions. Do I need to upgrade in order to print? Is there a known fix?

Re: Printing Issue from ArcGIS Online Map Application

MikeMinami — Fri, 22 Feb 2013 19:28:45 GMT

@naboon

Can you share your web map so we can take a look?

Thanks,

Mike

Re: Printing Issue from ArcGIS Online Map Application

NathanBoon — Mon, 25 Feb 2013 10:11:24 GMT

The map can be accessed here: http://www.arcgis.com/home/item.html?id=9858b32b2eae4f7ba94b820fc4a37703

Re: Printing Issue from ArcGIS Online Map Application

NathanBoon — Tue, 05 Mar 2013 21:45:34 GMT

Hi, anyone get a chance to look at this map and successfully print?

Thanks!

Re: Printing Issue from ArcGIS Online Map Application

MikeMinami — Tue, 05 Mar 2013 22:29:43 GMT

We'll take a look...

Thanks,

Mike

Re: Printing Issue from ArcGIS Online Map Application

DougCampbell — Thu, 25 Apr 2013 22:40:20 GMT

I am also having trouble with the printing routine. Got a complaint just today. User can print map where all backgrounds and services are on arcgis.com but not if any are behind our firewall. Has any progress been made on this issue?

Re: Printing Issue from ArcGIS Online Map Application

MikeMinami — Fri, 26 Apr 2013 23:05:56 GMT

@naboon,

Sorry it has taken so long for this...I suspect there is just too much data stored in the map that it overwhelms the browser.

Mike