topic Re: Theme options missing in Web App Builder in ArcGIS Online Questions

Theme options missing in Web App Builder

David-Semitekol — Mon, 03 Jun 2019 22:21:24 GMT

The theme options have been missing in the Custom Web App Builder. They are only missing in new custom web apps, when I go to edit an older one, the options are there.

Re: Theme options missing in Web App Builder

RobertScheitlin__GISP — Tue, 04 Jun 2019 01:09:46 GMT

Are there any errors presented in the "Web AppBuilder for ArcGIS" console window?

Re: Theme options missing in Web App Builder

David-Semitekol — Tue, 04 Jun 2019 13:49:45 GMT

Hi Robert, thanks for asking. No, I am not currently seeing any errors. I am using organization themes but they have not produced a problem before. It is confusing though because the error is only present when building new apps but is not present when opening apps that are even a couple of months old.

Maybe the new AGOL update changed a parameter?

Re: Theme options missing in Web App Builder

RobertScheitlin__GISP — Tue, 04 Jun 2019 13:59:38 GMT

David,

I personally have not seen that issue. Without some error message to go off of, the only advice I can give is to call esri tech support.

Re: Theme options missing in Web App Builder

David-Semitekol — Tue, 04 Jun 2019 14:04:02 GMT

Thanks Robert. That is why I posted here, so hopefully someone from ESRI can respond.

Re: Theme options missing in Web App Builder

RobertScheitlin__GISP — Tue, 04 Jun 2019 15:48:54 GMT

David,

Posting on GeoNet is not a support option. You need to call esri tech support.

Re: Theme options missing in Web App Builder

David-Semitekol — Tue, 04 Jun 2019 15:52:08 GMT

Thank you for your advice Robert. I know ESRI team members monitor the post and have received responses from them in the past. After all, its a GeoNet community for things like these

Re: Theme options missing in Web App Builder

JoeCatanzarita1 — Wed, 05 Jun 2019 15:04:58 GMT

David,

Thank you for reaching out! Below are some questions I have for you:

Are you using Web AppBuilder in ArcGIS Online or Portal? Or are you using Web AppBuilder Developer Edition?
If you clear your browser cache and create a new Web AppBuilder application, do the themes appear?
Have you tried using different browsers? If so, does this issue occur in more than one browser?

I look forward to your response!

Joe

Re: Theme options missing in Web App Builder

David-Semitekol — Wed, 05 Jun 2019 15:25:36 GMT

Hi Joe and thank you for your email.

To answer your questions:

I am using Web AppBuilder in ArcGIS Online
I cleared my browser cache and created a new web app and the problem still persists
I only have access to 1 browser in my organization: Microsoft Edge Build 44.17763.1.0

The last web app that I built that did not have the issue was on March 12

The issue first appeared on a web app that I built on May 13

Thanks!

Re: Theme options missing in Web App Builder

JoeCatanzarita1 — Wed, 05 Jun 2019 15:56:35 GMT

David,

Thank you for the response!

I just loaded up Microsoft Edge (build 41.16299.1004.0) and did not have any issues accessing the themes of a new Web AppBuilder in ArcGIS Online. Since you only have access to one browser, something I'd recommend would be to login to ArcGIS Online at home or on a different wifi to see if you notice any difference in functionality.

Is there any way you'd be able to get access to Chrome or Firefox in your work environment?

Cheers,

Joe

Re: Theme options missing in Web App Builder

JustinAndersen — Sat, 07 Mar 2020 16:27:43 GMT

Joe,

I'm now having the same issue as David has described. Previously, I have used the Web AppBuilder before with no issues but now (the second web app I'm putting together) the themes won't show up.

I'm operating on Chrome right now, let me know if there are any resolutions to this issue. In the meantime I will continue trying things to get this to work.

Thanks,

Justin

Re: Theme options missing in Web App Builder

MichaelVolz — Sat, 07 Mar 2020 18:52:17 GMT

Do you know if your IT department deployed a Windows update to your workstation recently? Just suggesting to look for changes in your environment.

Can you try to create a web app on a different computer or with a different Windows profile?

Re: Theme options missing in Web App Builder

JustinAndersen — Sat, 07 Mar 2020 22:45:01 GMT

Michael,

I just opened it in Microsoft Edge and it worked! Thank God!

Not sure what the issue was but I'm glad it's resolved. I'm going to do the changes I need to in Edge and then move back to Chrome to see if the themes window will now show up.

I'll update as I go.